Andar/360 Support Center


Help Desk Support

Your Andar/360 license includes a "Software Maintenance and Help Desk Support" section which provides all software updates as well as Help Desk support. The initial software system installation is included with the Andar/360 product. Help Desk is defined as "…providing guidance on how to use the software to those who have attended training by Andar Software Ltd. While no specific limit applies to the amount of guidance we will provide, it is expected to be reasonable and more or less similar to the average number of hours provided to other customers of similar size." For clarity, Help Desk Support includes "how-to" guidance but not actually doing the work for the customer or training the customer. Visit our Technical FAQs for answers to technical questions.

Andar Software recommends that service packs be installed as they become available.

Customers may defer the installation of non-critical service packs, but when responding to a request for guidance or a report of malfunction, Andar Software may request that the latest service pack be installed as a pre-requisite for further support, if, in the opinion of the CSR or programmer, this may help resolve the problem.

Hot fixes will only be provided for the current released service pack.

Security Policy

The information and software maintained on the Andar Software Support Center web site is proprietary and meant only for consumption by Andar Software customers. In order to ensure that only authorized individuals have access to this web site, userids and passwords have been issued to contractual customers. Disclosure of userid and password is a violation of the security requirements of the Andar Software Support Center web site and could result in exclusion from this site.



Online Help/Training

Andar/360 Service Packs


Andar's PCI Compliance requires the use of software from CyberSource Corporation - particularly their Simple Order API and their Secure Acceptance SOP.
The following Andar/360 PCI Compliance Planning Guide is intended to assist the Andar Customer and its service providers in becoming PCI Compliant:
The following Set-up Guide contains instructions for customers who are setting up Andar and CyberSource for the first time:
The following document provides instructions for creating the new Secure Acceptance security keys, and replacing the old ones in Andar:
The following document provides instructions for replacing a Security Key for Simple Order API (i.e., the .p12 file):
To open an account with CyberSource, use the following link and complete the Sign-up Form (as instructed in the Initial CyberSource Set-up Guide above):









What We're Working On

Client Advisory Board


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The subscription is for hosted sites to receive automated text messages when Andar Software experiences hosting system issues. To subscribe, simply click on Subscribe. You will be asked to provide a cell phone number if Andar cannot find one on your account.

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