If a donor requests a new password from the Login Page, or if you send a Reset Password Link through an email, donors may have trouble with resetting their password. Frequently this is because the donor is receiving a reset password link that is already expired.

Why would the donor receive an expired link, and can I fix this?

Some companies use email security devices to check the links, which resembles a user clicking the link, creating an expired link.

You can fix this by updating the options on the Login Web Note. There is an option the allows web users to click on the link as many times as they want without it expiring. The link will instead expire in 24 hours, regardless of how many clicks.