Technology Tag Archive

We are excited to offer an extra support option with Andar/360. This premium support plan will help you and your organization focus on your most critical work: Impact, while we focus on your data systems. With SupportPLUS and service block hours, we can help you build e-Pledge sites, custom templates, run donor choice payouts & reports, load connector files, install service packs and much more. Please reach out for more details.

With the exponential growth of AI, computers can now get past older CAPTCHA tools. By not using a good CAPTCHA, hackers can register fake attendees to your events, or even test thousands of credit cards from your donation site in just a few minutes.

Great CAPTCHA tools make it more difficult for programs to overwrite commands. By adding them to your registration and donation webpages, you'll make your operations more secure.

Learn More

Have your donors inquired about using Apple Pay to make their online pledges?

Apple Pay is used to make secure purchases on the web and in stores. The method of payment is simpler than using a physical credit card. Adding Apple Pay to Andar e-Pledge would enable donors to choose it as a pledge type.

At Andar Software, we're continually looking to expand our technology reach to make your (and your donors') experiences the best they can be. Significant product enhancements require the backing of multiple customers before they are applied to the software. Get in touch with us if you'd like to support this enhancement.

To learn more about the Apple Pay enhancement, take a look at the info sheet.

View Info Sheet

The latest release of Andar/360 is now available for install. This service pack has many new features, including a focus on improvements to dashboards and the i-Access web module. We have already highlighted some of the new features in past Coffee Break newsletters and will continue to share them in the coming weeks.

If the suspense is killing you and you'd like to see a detailed list of all the improvements in v2020.02, take a look at the "What's New?" article in Customer Support!

See "What's New?"

Have your donors inquired about using Apple Pay to make their online pledges?

Apple Pay is used to make secure purchases on the web and in stores. The method of payment is simpler than using a physical credit card. Adding Apple Pay to Andar e-Pledge would enable donors to choose it as a pledge type.

At Andar Software, we're continually looking to expand our technology reach to make your (and your donors') experiences the best they can be. Significant product enhancements require the backing of multiple customers before they are applied to the software. Get in touch with us if you'd like to support this enhancement.

To learn more about the Apple Pay enhancement, take a look at the info sheet.

View Info Sheet

Have you ever wondered about the Andar/360 technology you own? Would you like to hear how other organizations are using the same tools effectively across their organization to raise more money and to communicate better both internally and externally?

We are happy to offer a free tailored overview of the technology & tools you own.

Schedule Tech Overview

CyberSource is the gateway that connects PCI-Compliant Andar databases with customers’ credit card processors. If your Andar database is PCI Compliant and if you purchased Andar’s Credit Card and ACH Payment module (CCAP), then you use CyberSource.

CyberSource recently announced an upcoming change related to processing refunds — for Visa, MasterCard, and Discover payments. (They sent emails to their customers’ contact persons. The subject of the email says ‘MasterCard Purchase Return Authorization (PRA) mandate.’) Previously, CyberSource did not charge their customers for processing a refund; but the new mandate indicates that they will begin doing so in the latter part of 2020.

This will potentially have an impact on Andar’s e-Pledge module. For example, if a donor has already confirmed a credit card payment (Visa, MasterCard, or Discover) and later updates that transaction (by changing the pledge type or dollar amount), Andar e-Pledge will tell CyberSource to process a refund to the donor (to reverse the donor’s original transaction). This will now result in a fee being charged to the customer (the nonprofit organization).

Andar Software plans to implement minor changes in Andar/360 to track this situation.

No action is required of you right now. (Please be aware that CyberSource may apply a small charge if you have any donor refunds.)

To get more details about the CyberSource PRA mandate and receive future updates, follow Andar Support Project #190897.

View Project

Have you ever wondered about the Andar/360 technology you own? Would you like to hear how other organizations are using the same tools effectively across their organization to raise more money and to communicate better both internally and externally?

We are happy to offer a free tailored overview of the technology & tools you own. Sign up below.

Schedule Tech Overview

We’ve been getting a lot of valuable input from users through the Featured Enhancements List.

This month, we’ve got a set of suggested code changes to Email Alerts.

The Email Alerts feature enables a customizable email message to be sent to an alert account(s) when either a Transaction or a Communication is added to an account.
(For example: when a pledge is entered for a major donor, an email message is set to the major gifts manager assigned to the account.)

To learn more about Email Alerts, review our Customer Support article. Note that the MIG module is required for full functionality; learn more about MIG in this Fact Sheet.

Check out the current list and let us know what projects interest you!

See Enhancements

Did you know you can save server space by shrinking your SQL log file? Take a look at step by step instructions in Customer Support.

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