Enterprise Buzz https://support.andarsoftware.com/comm/ArticleArchive.jsp?ArticleType=EntBuzz Looking Back to Plan Ahead https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5196 February 26, 2021 11:04:37 AM End of Calendar Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5177 January 29, 2021 01:40:55 PM Contact History Import https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5178 January 29, 2021 01:52:03 PM Tax Receipts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5174 <p>We’re celebrating the holidays! That also means that the end of year and the beginning of the New Year tasks are being added to our to-do lists. One of those tasks is issuing tax receipts to our donors. IRS regulations govern what documentation your donors will need to claim a deduction for their charitable contribution.</p> December 18, 2020 11:09:10 AM Holiday Greetings https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4440 <p><img class="andarimgexlg" title="CoffeeB_Holidays2019.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313638383134/34343430/CoffeeB_Holidays2019.jpg" alt="CoffeeB_Holidays2019.jpg" width="100%" /></p> <p>From all of us at Andar Software, we wish you a very merry holiday season! May you be filled with peace, joy, and love — and get lots of rest and relaxation to jump start 2021 with vigor and excitement!</p> December 18, 2020 09:25:07 AM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4399 <p>The holidays are almost here! Please alert your team that our help desk will be closed on the following days:<br /><br /><strong>Christmas Eve: Thursday, December 24th at 12 PM ET </strong><br /><strong>Christmas Day: Friday, December 25th </strong><br /><strong>Boxing Day (Observed): Monday, December 28th </strong><br /><strong>New Year's Eve: Thursday, December 31st at 12 PM ET </strong><br /><strong>New Year's Day: Friday, January 1st</strong></p> December 18, 2020 08:30:00 AM Tribute Management - Tribute Processing and Notification UW https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5164 <p>Concluding our series on managing the tribute revenue stream, we will discuss adding a tribute transaction and notifying interested parties.</p> <p>Once a Tribute Account has been established, it is possible to process transactions in association with that account. Processed gift transactions can be linked to a particular tribute account at the time of gift processing.</p> <p>During gift processing, you can quickly assign a Tribute Account(s) to a particular gift using the Tributes tab.</p> <p>Unique notifications for a particular transaction can be recorded at the time of gift entry. It is possible to identify a group of individuals responsible for a particular gift as well.</p> <p><strong>1.    Transaction Entry</strong><br />Tribute transactions are entered in the same manner as all other traditional gifts.</p> <p style="text-align: left;"><img style="display: block; margin-left: auto; margin-right: auto;" title="Tribute_Processing1UW.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313836333735/Tribute_Processing1UW.png" alt="Tribute_Processing1UW.png" /></p> December 11, 2020 01:30:00 PM Join 230+ Users in Our New Community https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5163 <p> </p> <p><a href="https://go.andarsoftware.com/community" target="_blank" rel="noopener"><img style="display: block; margin-left: auto; margin-right: auto;" title="Andar Software Users Community.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/38/313835363930/Andar%20Software%20Users%20Community.png" alt="Andar Software Users Community.png" /></a></p> <p> </p> <p>Last week we launched the new <a href="https://go.andarsoftware.com/community" target="_blank" rel="noopener">Andar Software User Group Community</a>, and so far more than 230 users have joined. It is an open space where users can share their questions and experiences about our software and the nonprofit industry in a friendly, collaborative environment. The community has been designed with you in mind. <strong>There's even a dedicated space for Enterprise how-to's.</strong></p> December 11, 2020 01:30:00 PM Tribute Management - Tribute Processing and Notification https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5162 <p>Concluding our series on managing the tribute revenue stream, we will discuss adding a tribute transaction and notifying interested parties.</p> <p>Once a Tribute Account has been established, it is possible to process transactions in association with that account. Processed gift transactions can be linked to a particular tribute account at the time of gift processing.</p> <p>During gift processing, you can quickly assign a Tribute Account(s) to a particular gift using the Tributes tab.</p> <p>Unique notifications for a particular transaction can be recorded at the time of gift entry. It is possible to identify a group of individuals responsible for a particular gift as well.</p> <p><strong>1.    Transaction Entry</strong><br />Tribute transactions are entered in the same manner as all other traditional gifts.</p> <p style="text-align: left;"><img style="display: block; margin-left: auto; margin-right: auto;" title="Tribute_Processing1.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313836333734/Tribute_Processing1.png" alt="Tribute_Processing1.png" width="600" /></p> December 10, 2020 12:18:19 PM Join 150+ Andar Users in Our New Community https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5159 <p> </p> <p><a href="https://go.andarsoftware.com/community" target="_blank" rel="noopener"><img style="display: block; margin-left: auto; margin-right: auto;" title="Andar Software Users Community.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/38/313835363930/Andar%20Software%20Users%20Community.png" alt="Andar Software Users Community.png" /></a></p> <p> </p> <p>This week we launched the new <a href="https://go.andarsoftware.com/community" target="_blank" rel="noopener">Andar Software User Group Community</a>, and so far more than 150 users have joined. It is an open space where users can share their questions and experiences about our software and the nonprofit industry in a friendly, collaborative environment. The community has been designed with you in mind. <strong>There's even a dedicated space for Enterprise how-to's.</strong></p> December 04, 2020 08:30:00 AM Tribute Management - Adding A Tribute Account https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5160 <p>Continuing our series on managing the tribute revenue stream, we will discuss adding a tribute account.<br /><br />Tribute records can only be added after an account has been established. You must have an Account ID (FRID) to create a tribute record.</p> <p><strong>  1.  Click File: Open: Tribute Management. The Tribute inquiry window opens. Here you can:</strong></p> <ul> <li>Identify the account that gifts will honor or memorialize</li> <li>Define any designation(s) associated with those gifts</li> <li>Capture relationships that are specific to that Tribute</li> <li>Identify the person (or people) that should be notified of gifts received</li> <li>Review the gifts and notifications associated with that Tribute account</li> </ul> <p style="padding-left: 40px;"> </p> December 04, 2020 10:52:35 AM Thank You for Making the World a Better Place https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5153 <p>As we begin the 2020 Holiday Season, many of you have put in long weeks of work. While the action never stops, and many campaigns are year-round, we know that this time of the year is incredibly hectic.</p> <p>The staff and management of Andar Software would like to wish you a continued prosperous and fruitful fall campaign. In much the same way that your community depends on you for support, know that you can count on us for assistance too!</p> <p>We are here for you and your colleagues.</p> <p>Thank you for the impact you make in your community. You make our world a better place.</p> November 25, 2020 02:12:58 PM Help Desk Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5152 <p>Please alert your team that the ENTERPRISE Help Desk will be closed <em>Thursday and Friday</em> this week for the Thanksgiving holiday.</p> Have a great holiday! November 25, 2020 02:11:34 PM Tribute Management https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5147 <p>As the holidays approach, donors may be considering alternate gift-giving ideas, and giving a tribute gift might fit their needs perfectly. Over the next few weeks, we will cover the various pieces needed to manage tribute gifts within Enterprise.</p> <p>Tribute gifts are donations given in honor or in memory of a person. Tribute records are created in the database so that you can track tribute details, such as who the gift honors and who should be notified that the gift was given.</p> November 19, 2020 08:02:57 PM ENTERPRISE Express (Go-Global) Server Maintenance https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5148 <p>Please note that we will be performing server maintenance on the ENTERPRISE Express network this weekend. The maintenance time period will be<span style="color: #e03e2d;"> Saturday, November 21st, 7:00pm – Midnight ET</span>. During this time period, connectivity to all applications, including ENTERPRISE, NETQuery, NETNotes, etc. will be unavailable.</p> <p><br />If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com" target="_blank" rel="noopener">EnterpriseSupport@AndarSoftware.com</a> to let us know and we will do our best to accommodate your schedule.</p> November 19, 2020 08:51:32 PM Help Desk Thanksgiving Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5149 <p>Thanksgiving is next week, on <strong>Thursday, November 26th</strong>. Please alert your team that the ENTERPRISE Help Desk will be closed <em>Thursday and Friday</em> for the Thanksgiving holiday.</p> November 19, 2020 08:53:16 PM Site-Specific User Procedures Documentation https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5142 <p class="msonormal"><span style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Times New Roman;">Do you have processes documented specific to your site and how you handle various functions?<span style="mso-spacerun: yes;">  </span><span style="mso-spacerun: yes;"> </span>Sites can attach a specific document to the Help menu on a variety of windows in Enterprise. This will enable each site to include procedural documentation directly in the application. The User Procedure Documentation Codes (USDOCTAB), lists all available windows with this feature. Access this table via the Table of Tables (using either the Code Tables icon or File >> Open >> Data Management >> Code Tables).</span></p> <p class="msonormal"><img style="display: block; margin-left: auto; margin-right: auto;" title="Site-Specific_1.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313835313931/Site-Specific_1.png" alt="Site-Specific_1.png" /></p> November 13, 2020 10:34:50 AM Save Time with Selection Management: Alias Column Names https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5140 <p class="msonormal"><span style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Times New Roman;">Do you regularly use Selection Management and end up updating the column headers in your Excel file each time to something relevant to your site?<span style="mso-spacerun: yes;">  </span>You can save yourself time by making those column name changes just once in the Import/Export Layout Transfer Fields table (frtrnfld) via the Table of Tables.</span></p> <p class="msonormal"><img style="display: block; margin-left: auto; margin-right: auto;" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313834393331/Selection_management_1.png" alt="Code Table" /></p> November 06, 2020 09:00:00 AM We're Hiring! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5139 <p>We have an exciting career opportunity available in our sales department for an Inside Sales Representative. Are you or do you know the go-getter that we are looking for? </p> November 06, 2020 09:00:00 AM Lest We Forget https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5141 <html><body> <p><strong>Remembrance Day is </strong><strong>Monday, November 11, 2020. </strong></p> <p>We want to pay tribute to all the fallen soldiers of World War. We are forever indebted to those who lost their lives in battle and offer our support and love to their families.</p> <p>Lieut-Col. John McCrae, a Canadian army doctor, wrote the poem IN FLANDERS FIELDS during the First World War, while on the battlefields in Flanders, Belgium. The scarlet poppy quickly became the symbol for soldiers who died in battle.</p> <p>IN FLANDERS FIELDS</p> <p>In Flanders fields the poppies blow<br />Between the crosses, row on row,<br />That mark our place; and in the sky<br />The larks, still bravely singing, fly<br />Scarce heard amid the guns below.</p> <p>We are the Dead. Short days ago<br />We lived, felt dawn, saw sunset glow,<br />Loved and were loved, and now we lie<br />In Flanders fields.</p> <p>Take up our quarrel with the foe:<br />To you from failing hands we throw<br />The torch; be yours to hold it high.<br />If ye break faith with us who die<br />We shall not sleep, though poppies grow<br />In Flanders fields.</p> November 06, 2020 09:00:00 AM Managing Volunteer Rosters Using Committees https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5128 <p>Committees can be used to record and manage your volunteer panel rosters, including your Board committees. Committee information is typically internal to your organization and site defined, allowing you to match your organization's structure.</p> October 30, 2020 08:30:00 AM 5 Tips to Make GivingTuesday a Success this Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5132 <p>This year, GivingTuesday is<strong> December 1, 2020</strong>, marking the beginning of the giving season – a shift from buying to giving – with an altruistic holiday. Are you ready with your GivingTuesday campaign? There's plenty of time to get started!</p> October 30, 2020 09:08:07 AM Caring in Common: A Customer Spotlight on Shane Albertin https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5133 <p><img class="andarimgmd" style="float: left; margin-left: 20px; margin-right: 20px;" title="Shane Albertin_0.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/3138/313834363236/Shane%20Albertin_0.png" alt="Shane Albertin_0.png" width="300" /></p> <p>Meet Shane Albertin, VP of IT and Facilities at United Way of the Greater Capital Region. Shane says the best part of his job is the challenges and knowing that his work provides help to someone in need. He's also an avid gardener and has quite the creative side!</p> October 30, 2020 09:11:14 AM Get Featured in Caring in Common https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5134 <p>Caring in Common showcases different nonprofit professionals on the last Friday of every month. The spotlight series aims to connect the Andar community on both a professional and personal basis. The goal is to highlight Andar Software customers from all walks of life, levels of experience, and areas of expertise. You can see all past spotlights in the <a href="https://support.andarsoftware.com/comm/ArticleArchive.jsp?ArticleType=FreeResources" target="_blank" rel="noopener">Free Resources</a> section of our website.</p> <p>Would you like to be featured? It's a great opportunity to grow your professional brand, and just involves <a href="https://support.andarsoftware.com/comm/SurveyNE.jsp?SurveyKeyHex=5132402D374241636B267E3E" target="_blank" rel="noopener">answering a few questions here </a>and submitting a couple of photos to hilary.german@andarsoftware.com.</p> October 30, 2020 09:00:00 AM Happy Halloween https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5135 <p>Wishing you a spook-tacular Halloween! Here's some Halloween humor for you: <br /><br />Q: Why didn't the skeleton cross the road?<br />A: He didn't have any guts!</p> <p>Q: Why did the skeleton cross the road?<br />A: To get to the body shop.</p> <p>Q: What is a vampire's favorite fruit?<br />A: A nectarine!</p> October 30, 2020 09:17:55 AM Security – Password Settings https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5125 <p>ENTERPRISE has six options to control the restrictions of ENTERPRISE passwords. There are a variety of ways to enhance the security of your database using different login conventions and validations.<br /><br />Note: Any site can take advantage of these features, regardless of how they are signing into ENTERPRISE – ENTERPRISE, Database or Windows authentication. The only requirement for using these features is that all ENTERPRISE users and their passwords must exist within ENTERPRISE security. (ENTERPRISE security information is maintained using the ENTERPRISE security application – entsec.exe.)</p> <p>These settings are controlled by four ENTERPRISE Code Table (FRCODTAB) settings. You may choose to take advantage of one or many of these options.</p> <p><img class="andarimgmd" style="display: block; margin-left: auto; margin-right: auto;" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313834323536/35313235/Security.jpg" alt="Security" /></p> <ul> <li><strong>Minimum Length Rule:</strong><br /><strong>ENTERPRISE Code Table Code = PASS_MINLENGTH</strong><br />Passwords changed using ENTERPRISE are required to be at least one character in length. PCI data security standards require passwords to be at least seven characters long. You can enforce a minimum password length of any numeric value, depending on your operational policies. To do so, capture the character length that your site will require as the minimum.<br /><br />A value of “0” or “**NOTINUSE**” assumes that the required length is 1, since passwords are required.</li> </ul> <div> <ul> <li><strong>Character Pattern Rule </strong><br /><strong>ENTERPRISE Code Table Code = PASS_CHARPATTERN</strong><br />This setting allows you to require that all passwords follow a certain pattern. The options are:</li> <li style="list-style-type: none;"> <ul> <li><strong>Alpha</strong> - allows only letters,</li> <li><strong>Numeric</strong> - allows only numbers,</li> <li><strong>Alphanumeric</strong> - the password must include at least 1 number and 1 letter,</li> <li><strong>Alphanumsym</strong> – the password must include at least 1 number, 1 letter, and 1 symbol,</li> <li><strong>Symbol_Alpha</strong> - the password must include at least 1 letter and 1 non-numeric, non-alpha character (such as an exclamation point or a semicolon), and</li> <li><strong>Any</strong> - allows for any pattern of characters.</li> </ul> </li> </ul> </div> <p>The default value for this setting is “Any”. PCI Security standards require passwords to contain both numeric and alphabetic characters.</p> <ul> <li><strong>Previous Password Validation Rule </strong><br /><strong>ENTERPRISE Code Table Code = PASS_SAVEPREPASS</strong><br />This setting should contain a numeric value indicating how many unique passwords a user must create before a password can be reused. For example, if the setting is two, when a user attempts to change his password, the password must be different from his current password and his last password. PCI Security standards require that new passwords cannot be the same as the four previously entered passwords.<br /><br />Set this value to “0” or “**NOTINUSE**” to allow passwords to be set without any validation of old passwords. Enter a numeric value to validate all passwords from this point forward.</li> </ul> <div> <ul> <li><strong>Maximum Number of Login Attempts Rule</strong><br /><strong>ENTERPRISE Code Table Code = PASS_MAXLOGINATTEMPTS</strong><br />The setting should contain a numeric value indicating how many failed login attempts a user can make before being “locked out” of the database. <br /><br />If a user fails to login for the number of attempts you have specified with this setting, the user will be set to ‘Inactive’ within ENTERPRISE Security (security_users table). That account will then have to be reset to ‘Active’ using ENTERPRISE Security before that user will be able to login to ENTERPRISE. PCI Security standards require that a user account is locked out after not more than six invalid logon attempts.<br /><br />The default value for this setting is 3.</li> </ul> </div> <p> </p> October 23, 2020 09:00:00 AM [TIME SAVER] Creating a Gift Acquisition Template https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5119 <p>Last week’s Buzz talked about the use of Gift Acquisition Templates to save time and ensure consistency in Gift Acquisition processing. This week we’ll walk through the steps of creating the template.</p> <p>The Gift Acquisition Template is created in a new or open gift acquisition. The create option is found under the File menu when you have an acquisition open:</p> <p><img style="vertical-align: middle; margin: 2px auto 6px; display: block;" title="Gift_Aquisition_1.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313834303733/Gift_Aquisition_1.png" alt="Gift_Aquisition_1.png" align="middle" hspace="10" vspace="6" /></p> <p>To start from scratch, you would create a new acquisition, setup the name (description), layout, data file (even though you won’t use it in the future) and execution defaults on Step 1.</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" title="Gift_Aquisition_2.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313834303734/Gift_Aquisition_2.png" alt="Gift_Aquisition_2.png" width="702" height="429" /></p> <p>Move to Step 2, saving when prompted, and setup basic defaults:</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" title="Gift_Aquisition_3.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313834303735/Gift_Aquisition_3.png" alt="Gift_Aquisition_3.png" width="702" /></p> <p>Move to Step 3, saving when prompted, and check off the first few of the initial execution steps:</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" title="Gift_Aquisition_4.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313834303736/Gift_Aquisition_4.png" alt="Gift_Aquisition_4.png" width="702" /></p> <p>Now use the ‘Create Acquisition Template’ option from the File menu to save.</p> <p>Name your template when prompted:</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" title="Gift_Aquisition_5.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313834303737/Gift_Aquisition_5.png" alt="Gift_Aquisition_5.png" /></p> <p>Your new Gift Acquisition template is now available to use, as described in last week’s Buzz.</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" title="Gift_Aquisition_6.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313834303738/Gift_Aquisition_6.png" alt="Gift_Aquisition_6.png" /></p> <p><img style="display: block; margin-left: auto; margin-right: auto;" title="Gift_Aquisition_7.png" src="https://support.andarsoftware.com/servlet/eAndar.WebFileLibrary/34/313834303739/Gift_Aquisition_7.png" alt="Gift_Aquisition_7.png" /></p> <p>You will find all the choices made in the template now exist on all three Steps. You can update where required, either replacing some options, or adding options on Steps 1 & 2.</p> <p> </p> October 16, 2020 01:01:26 PM Gift Acquisition Time Saver https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5110 <h3>Using a Gift Acquisition Template</h3> <p><br />Enterprise Gift Acquisition is one of the tools that many of us use frequently. We may regularly bring in updated donor or member lists, add contact information to accounts, or process monthly payment files. For the sake of efficiency and consistency, using a template that has been created and previously tested is a great time saving solution. <br />When creating a New Gift Acquisition, after entering the Description and Layout, you will find the Select Acquisition Template option under the File Menu:</p> <p><img class="AndarImgExLG" title="image001.png" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313833363931/35313130/image001.png" alt="image001.png" /></p> <p>After choosing Select Acquisition Template you will be presented with a list of pre-defined Templates:</p> <p><img class="AndarImgLG" title="image002.png" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313833363932/35313130/image002.png" alt="image002.png" /></p> <p>All of the Execution options that were selected for Steps 1 and 2 will be copied into your current acquisition. You can then review and make any necessary changes before final Execution.</p> <p><img class="AndarImgExLG" title="image003.png" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313833363933/35313130/image003.png" alt="image003.png" /></p> October 09, 2020 11:03:23 AM Gift Acquisition Time Saver https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5111 <h3>Using a Gift Acquisition Template</h3> <p><br />Enterprise Gift Acquisition is one of the tools that many of us use frequently. We may regularly bring in updated donor or member lists, add contact information to accounts, or process monthly payment files. For the sake of efficiency and consistency, using a template that has been created and previously tested is a great time saving solution. <br />When creating a New Gift Acquisition, after entering the Description and Layout, you will find the Select Acquisition Template option under the File Menu:</p> <p><img class="AndarImgExLG" title="image001.png" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313833363931/35313130/image001.png" alt="image001.png" /></p> <p>After choosing Select Acquisition Template you will be presented with a list of pre-defined Templates:</p> <p><img class="AndarImgLG" title="image002.png" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313833363932/35313130/image002.png" alt="image002.png" /></p> <p>All of the Execution options that were selected for Steps 1 and 2 will be copied into your current acquisition. You can then review and make any necessary changes before final Execution.</p> <p><img class="AndarImgExLG" title="image003.png" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313833363933/35313130/image003.png" alt="image003.png" /></p> October 08, 2020 11:07:12 AM Search Party? Customizing the Account Inquiry Window https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5093 <p>There are many ways to search for account information in Enterprise: Account Inquiry, Quick Search, F10 – Account Search by ID. The Account Inquiry window is the most flexible, letting each user set up the Search function in the way that is most conducive to the way they work.</p> <p>You might consider the account inquiry window a ‘mini-query’ where you control which accounts you want to see and what data from those accounts.</p> <p>Several default search settings are made based on ‘ Inquiry’ variables in the User Configuration profile. Within the User Configuration Settings, each user can choose whether all names should appear when querying, all addresses, all emails, all phone numbers, and whether to exclude deceased accounts from your search.</p> <p><img title="Buzz_Account-Inquiry_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343032/35303932/Buzz_Account-Inquiry_1.jpg" alt="Buzz_Account-Inquiry_1.jpg" width="100%" /></p> <p><img title="Buzz_Account-Inquiry_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343031/35303932/Buzz_Account-Inquiry_2.jpg" alt="Buzz_Account-Inquiry_2.jpg" width="100%" /></p> <p>Throughout ENTERPRISE, you use inquiry windows to search for information. Many of these windows are customizable. You can choose which columns appear in the Accounts portion of the window, as well as the order of the columns. You can also customize the fields in the Selection portion of this window, picking which fields appear and the placement of the fields.</p> <p>To customize inquiry windows, go to File > Open > User Profiles > Inquiry Window Display… You will be prompted to choose the Inquiry window you would like to customize. <br />Select the window you want to customize and click OK. The Inquiry Window Display will open.</p> <p><img title="Buzz_Account-Inquiry_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343030/35303932/Buzz_Account-Inquiry_3.jpg" alt="Buzz_Account-Inquiry_3.jpg" width="100%" /></p> <p>Right click on a column or criteria field to:</p> <ul> <li>Add or delete a column</li> <li>Reset to a previous or default layout</li> <li>Save your changes</li> </ul> <p>Aligning Criteria Fields</p> <ul> <li>Select more than one field (hold down Ctrl while selecting multiple fields)</li> <li>Right Click and select Align Columns > Horizontal align or Vertical align</li> </ul> <p>You can customize the Inquiry layout in the same way for all the windows listed below:</p> <ul> <li>Campaign Code Inquiry</li> <li>Customer Service</li> <li>Designation Code Inquiry</li> <li>Field Log Inquiry</li> <li>My Accounts Inquiry</li> <li>Project Code Inquiry</li> <li>Sub-source Code Inquiry</li> </ul> October 02, 2020 03:19:21 PM Search Party? Customizing the Account Inquiry Window https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5092 <p>There are many ways to search for account information in Enterprise: Account Inquiry, Quick Search, F10 – Account Search by ID. The Account Inquiry window is the most flexible, letting each user set up the Search function in the way that is most conducive to the way they work.</p> <p>You might consider the account inquiry window a ‘mini-query’ where you control which accounts you want to see and what data from those accounts.</p> <p>Several default search settings are made based on ‘ Inquiry’ variables in the User Configuration profile. Within the User Configuration Settings, each user can choose whether all names should appear when querying, all addresses, all emails, all phone numbers, and whether to exclude deceased accounts from your search.</p> <p><img title="Buzz_Account-Inquiry_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343032/35303932/Buzz_Account-Inquiry_1.jpg" alt="Buzz_Account-Inquiry_1.jpg" width="100%" /></p> <p><img title="Buzz_Account-Inquiry_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343031/35303932/Buzz_Account-Inquiry_2.jpg" alt="Buzz_Account-Inquiry_2.jpg" width="100%" /></p> <p>Throughout ENTERPRISE, you use inquiry windows to search for information. Many of these windows are customizable. You can choose which columns appear in the Accounts portion of the window, as well as the order of the columns. You can also customize the fields in the Selection portion of this window, picking which fields appear and the placement of the fields.</p> <p>To customize inquiry windows, go to File > Open > User Profiles > Inquiry Window Display… You will be prompted to choose the Inquiry window you would like to customize. <br />Select the window you want to customize and click OK. The Inquiry Window Display will open.</p> <p><img title="Buzz_Account-Inquiry_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343030/35303932/Buzz_Account-Inquiry_3.jpg" alt="Buzz_Account-Inquiry_3.jpg" width="100%" /></p> <p>Right click on a column or criteria field to:</p> <ul> <li>Add or delete a column</li> <li>Reset to a previous or default layout</li> <li>Save your changes</li> </ul> <p>Aligning Criteria Fields</p> <ul> <li>Select more than one field (hold down Ctrl while selecting multiple fields)</li> <li>Right Click and select Align Columns > Horizontal align or Vertical align</li> </ul> <p>You can customize the Inquiry layout in the same way for all the windows listed below:</p> <ul> <li>Campaign Code Inquiry</li> <li>Customer Service</li> <li>Designation Code Inquiry</li> <li>Field Log Inquiry</li> <li>My Accounts Inquiry</li> <li>Project Code Inquiry</li> <li>Sub-source Code Inquiry</li> </ul> October 01, 2020 03:18:55 PM Bronze, Silver or Gold? Setting Donor Roles/Program Levels https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5091 <p>We all know that our donors are worth their weight in bronze, silver, or gold.</p> <p>They are all valuable. So, how do we recognize that as part of the donor record and make the information readily available? <br /><br />Program Levels are defined as part of each Enterprise program. Donor role categories and types can also be associated with the Program levels in Enterprise, for example, a Donor Role Category of Leadership with Gold, Silver, Bronze as Donor Role Types.</p> <p>Program levels are also defined by account Class, meaning you could have a different list of program levels and donor roles that apply to Corporations vs. Individuals.</p> <p>When a gift transaction is entered, the appropriate donor role information, as defined to that program level, is added to the account record. This works the same way that Interests are added to an account when a donor designates to an Agency or impact area that has Interests defined.</p> <p><img title="Buzz_Roles-Levels_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333838/35303930/Buzz_Roles-Levels_1.jpg" alt="Buzz_Roles-Levels_1.jpg" width="100%" /></p> <p>The Program Levels and Donor Roles need to be Active to be automatically added to the donor record. These values are then available through Donor Role reports as well as on the account Roles tab.</p> <p><img title="Buzz_Roles-Levels_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333837/35303930/Buzz_Roles-Levels_2.jpg" alt="Buzz_Roles-Levels_2.jpg" width="100%" /></p> <ul> <li><strong>Prog Level:</strong> The code representing this Program Level</li> <li><strong>Seq#:</strong> The order of the program level in relation to other levels (optional)</li> <li><strong>Description:</strong> A description of this Program Level</li> <li><strong>Program:</strong> The program with which this level is associated</li> <li><strong>Class Cat:</strong> The account class category this Program Level is associated with (Individual, Corporation, Foundation, etc.)</li> <li><strong>Min Gift Amt:</strong> Minimum gift range for this program level.</li> <li><strong>Max Gift Amt:</strong> Maximum gift range for this program level.</li> <li><strong>Leader:</strong> Indicates that donors at this Program Level are Leadership Givers</li> <li><strong>Donor Role Category:</strong> Default Donor Role Category to add to donors who give in this program.</li> <li><strong>Donor Role Type:</strong> Default Donor Role Type to add to donors who give in this program.</li> <li><strong>Status:</strong> Each code should be Active.</li> <li><strong>Gift Ladder:</strong> Gift Ladder data can be used in Selection Management to print suggested gifts upon renewal.</li> <li><strong>Benefit:</strong> The benefit you want to award to accounts who give at this Program Level. You can add several benefits to one Program Level.</li> <li><strong>Goals & Revenue:</strong> Estimated amount of Pledges, Payments, Credits, and Soft Credits you expect to receive for this Program Level.</li> <li><strong>MTD,YTD, LTD:</strong> Actual amount of Pledges, Payments, Credits, and Soft Credits you expect to receive for this Program Level.</li> <li><strong>Benefit Category:</strong> The Benefit Category determines which type of gift a donor must give to receive this benefit. This setting allows you to award different benefits to different types of gifts within the same giving level.</li> </ul> <p>Subsequent gifts from the same donor will automatically adjust the Program Level and Donor Roles. Based on the increase in the gift.</p> <p>Note: Changes to the made to a transaction by Gift Adjustment (increase or decrease) that require a change in Program Level would need to be made manually as part of the Adjustment.</p> <p><img title="Buzz_Roles-Levels_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333836/35303930/Buzz_Roles-Levels_3.jpg" alt="Buzz_Roles-Levels_3.jpg" width="100%" /></p> September 25, 2020 02:45:31 PM Bronze, Silver or Gold? Setting Donor Roles/Program Levels https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5090 <p>We all know that our donors are worth their weight in bronze, silver, or gold. They are all valuable, so how do we recognize that as part of their member record and make the information easily available?</p> <p>Program Levels coordinate to your donor giving levels and are associated with each Program in ENTERPRISE. Program levels, whether Bronze Silver Gold, or A B C, can also be defined by account Class, meaning you could have a different list of program levels that apply to Corporations vs. Individuals.</p> <p>When a gift transaction is entered, the appropriate information, as defined to that program level is added to the account record. Benefits can default based on Program Level.</p> <p><img title="Buzz_PB_Roles-Levels_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343234/35303930/Buzz_PB_Roles-Levels_1.jpg" alt="Buzz_PB_Roles-Levels_1.jpg" width="100%" /></p> <p>Program Levels are created and amended via the Program Level Codes Table (FRDCLTAB). In this table you can enter new levels for each program.</p> <p><img title="Buzz_PB_Roles-Levels_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343233/35303930/Buzz_PB_Roles-Levels_2.jpg" alt="Buzz_PB_Roles-Levels_2.jpg" width="100%" /></p> <p><strong>Program Level</strong><br />In the detail of the Program Level, set a code for the level. You can add a Sequence number to further categorize the level, a Description and a Class Category for levels that should only be assigned to Individuals, Corporations, etc. Levels must be associated with a Program. There should be a Minimum Gift Amount and Maximum Gift Amount assigned. The donor’s giving to this Program and the amount of their total giving for the program year will place them in the appropriate level during Gift Entry. You may check the Leadership box if you classify some of your levels as leadership giving. Program levels may be made inactive or, if they have not yet been assigned to a donor, deleted.</p> <p><strong>Goals & Revenue</strong><br />In the Goals and Revenue section, you can track a goal of pledges, payments, credits and soft credits associated with this Program Level. The Month to Date (MTD), Year to Date (YTD) and Lifetime to Date (LTD) figures are listed here as well and populate based on processed transactions and the fiscal year and fiscal period values in your Sequence Codes Table (FRSEQTAB).</p> <p><strong>Benefits</strong><br />Default benefits can be added to the Program Level. When a donor makes a gift that places their Program Level into this category, they will automatically receive the associated benefits during Gift Entry. Benefits are assigned based on Benefit Category (the Gift Type in Gift Entry) – Additional, New/Renew/Rejoin or Upgrade. Choose a Benefit Category and enter the Benefit code. You may add the same benefit to the Program Level multiple times, but each entry must be associated with a different Benefit Category. You can add any type of benefit here to default during Gift Entry – acknowledgement, premiums or publications.</p> <p>The Program Levels need to be Active to be automatically added to the donor record. These values are then available through Program Level reports, such as the Membership Program Level Analysis Report.</p> <p><img title="Buzz_PB_Roles-Levels_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831343232/35303930/Buzz_PB_Roles-Levels_3.jpg" alt="Buzz_PB_Roles-Levels_3.jpg" width="100%" /></p> September 24, 2020 02:44:56 PM Reports for Resource Development https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5089 <p>Access to real-time campaign progress and results is a major benefit of Enterprise for the Resource Development group. Campaign analysis can pinpoint where to focus resources and help to adjust campaign strategy if necessary.</p> <p>A timely notification gives the opportunity to respond quickly to gifts.</p> <p>The following reports are just a few examples of those that can be used to keep everyone informed and help to keep campaigns responsive and on track.</p> <p><br /><strong>Campaign Progress Report</strong></p> <p>The Campaign Progress report displays total audited and unaudited giving for Company and Individual accounts, grouped by Structure Code. Campaign giving is separated into Corporate, Employee, and Other categories, and shows the Goal and Prior Year Giving for each category. This example selected a Summary report vs. detail.</p> <p><img title="Buzz_Reports-Resource-Dev_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333831/35303838/Buzz_Reports-Resource-Dev_1.jpg" alt="Buzz_Reports-Resource-Dev_1.jpg" width="100%" /></p> <p> </p> <p><strong>Company Churn Report</strong></p> <p>The Company Churn report shows five years of total giving for a specific Program, allowing you to track the progression of giving, decreasing or increasing. Parameters include Structure, Company, and can be filtered to a specific Account Executive. A ‘lapsed’ donor is determined by the number of years since the latest gift, from 1 – 4.</p> <p><img title="Buzz_Reports-Resource-Dev_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333830/35303838/Buzz_Reports-Resource-Dev_2.jpg" alt="Buzz_Reports-Resource-Dev_2.jpg" width="100%" /></p> <p> </p> <p><strong>First Time Large Donor Report</strong></p> <p>The First Time Large Donor Report displays a list of donors who have made a first time single gift that is in excess of a specified amount within a specific date range. It will also display the amount of each donors’ previous largest gift.</p> <p><img title="Buzz_Reports-Resource-Dev_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333739/35303838/Buzz_Reports-Resource-Dev_3.jpg" alt="Buzz_Reports-Resource-Dev_3.jpg" width="100%" /></p> <p> </p> <p><strong>Five Year Giving History Report</strong></p> <p>Five years of historical campaign giving per company grouped by Structure Code and broken out by Corporate, Employee and Special Events including Employee Per Capita, number of employees and contributors and % participation.</p> <p><img title="Buzz_Reports-Resource-Dev_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333738/35303838/Buzz_Reports-Resource-Dev_4.jpg" alt="Buzz_Reports-Resource-Dev_4.jpg" width="100%" /></p> September 18, 2020 02:34:36 PM Membership Reports for Marketing https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5088 <p>Access to real-time membership information is a major benefit of Enterprise for the Marketing group. Direct mail and Telemarketing analysis can pinpoint where to focus resources and help adjust the marketing strategy.</p> <p>A timely notification gives the opportunity to respond quickly to gifts.</p> <p>Membership Anniversary reports can be important to set projections. <br />The following reports are just a few examples of those that can be used to keep everyone informed and help to keep campaigns responsive and on track.</p> <p> </p> <p><strong>Membership Mailing Results by Source</strong></p> <p>The Membership Mailing Results by Source report will display mailing results for each direct mail effort by Program and Campaign, within a selected time frame.</p> <p><img title="Buzz_PB_Reports-Marketing_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333934/35303838/Buzz_PB_Reports-Marketing_1.jpg" alt="Buzz_PB_Reports-Marketing_1.jpg" width="100%" /></p> <p> </p> <p><strong>Membership Telemarketing Results by Source</strong></p> <p>The Membership Telemarketing Results by Source report will display the response rate and revenue for a telemarketing effort, filtered by Program and Campaign, within a selected time frame.</p> <p><img title="Buzz_PB_Reports-Marketing_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333933/35303838/Buzz_PB_Reports-Marketing_2.jpg" alt="Buzz_PB_Reports-Marketing_2.jpg" width="100%" /></p> <p> </p> <p><strong>Renewable Members by Program Level within Anniversary Month</strong></p> <p>The Renewable Members by Program Level within Anniversary Month report will display all renewable members summed by expiration month and year and segmented by each program level.</p> <p><img title="Buzz_PB_Reports-Marketing_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333932/35303838/Buzz_PB_Reports-Marketing_3.jpg" alt="Buzz_PB_Reports-Marketing_3.jpg" width="100%" /></p> September 17, 2020 02:34:16 PM Adding Custom Reports https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5087 <p>Site specific reports developed using Crystal Reports can be integrated into ENTERPRISE, allowing users to run these reports directly from the standard Enterprise Reports menu.</p> <p><img title="Buzz_Adding-Custom-Reports_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333733/35303836/Buzz_Adding-Custom-Reports_1.jpg" alt="Buzz_Adding-Custom-Reports_1.jpg" width="100%" /></p> <p>Report integration involves <strong>THREE</strong> steps:</p> <p style="padding-left: 40px;"><strong>1. Installation of the Crystal Report file</strong>. This is just copying the actual custom Crystal “**.rpt” file to the folder identified in the ENTERPRISE Code table as the CRYSTALDIR folder.</p> <p style="padding-left: 40px;"><strong>2. Set up of the Report Codes table</strong> in ENTERPRISE.</p> <p><img title="Buzz_Adding-Custom-Reports_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333732/35303836/Buzz_Adding-Custom-Reports_2.jpg" alt="Buzz_Adding-Custom-Reports_2.jpg" width="100%" /></p> <p>To add a new Report to the Report Code Table, click the “New” button at the top of the window. The following window will appear:</p> <p><img title="Buzz_Adding-Custom-Reports_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333731/35303836/Buzz_Adding-Custom-Reports_3.jpg" alt="Buzz_Adding-Custom-Reports_3.jpg" width="100%" /></p> <p>This window contains the following fields, where you can specify the details of the report you want to add.</p> <p><strong>Report Code:</strong><br />Enter the code for the report.</p> <p><strong>Description:</strong><br />Enter the short description of the report. This will appear in the report Menu in ENTERPRISE.</p> <p><strong>Technical Name:</strong><br />This is the actual file name of the report file (including the “.rpt”). ENTERPRISE looks for this file name in the CRYSTALDIR folder when a user runs a report.</p> <p><strong>Report Type:</strong><br />This drop down list corresponds to the Report Types code table in ENTERPRISE. This setting determines which section of the Report menu that this report will appear in.</p> <p><strong>Note:</strong><br />Enter the detailed description of the report here. This will appear on the Report Menu in ENTERPRISE.</p> <p><strong>Report Parameters Flag:</strong><br />If the report will have parameters, check this box.</p> <p><strong>ENTERPRISE Report Flag:</strong><br />This flag indicates whether the report is a standard ENTERPRISE report. If a report is flagged as an ENTERPRISE report, then certain functionality is automatically assigned to it.</p> <p><strong>Site/DB Parameter Flag:</strong><br />This flag allows you to automatically pass the Site Name and Database Name fields to your report without having to set them up on the Parameters tab as well.</p> <p><strong>Report Source:</strong><br />This setting indicates the type of report – either ‘Crystal’ or ‘PowerBuilder’.</p> <p><strong>Status:</strong><br />The status of the report. Only reports with an ‘Active’ status appear on the Reports Menu in ENTERPRISE.</p> <p> </p> <p><strong>Parameters</strong></p> <p>If the Crystal Report requires parameters that should be prompted for, click on the Parameters tab to set them up.</p> <p><img title="Buzz_Adding-Custom-Reports_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333730/35303836/Buzz_Adding-Custom-Reports_4.jpg" alt="Buzz_Adding-Custom-Reports_4.jpg" width="100%" /></p> <p><strong>Description:</strong><br />Enter the short description of each report parameter here. This will appear on the Enterprise Report ‘Run’ screen the user sees.</p> <p><strong>Type:</strong><br />This indicates the data type of the parameter – ‘char’, ‘numeric’ or ‘datetime’. In most cases this should match the data type of the corresponding parameter in Crystal.</p> <p><strong>Data Table:</strong><br />In some cases, you can link a parameter to a corresponding data table in ENTERPRISE so users can select from a drop down list or be presented an ellipse to look up a value, for example, Campaign Code. If the parameter is a candidate for this functionality, select the look up table to use from the drop down list here.</p> <p><strong>Optional:</strong><br />This flag controls whether the user can leave the parameter blank. If a parameter is not marked as Optional, the user will not be able to run the report until a value is entered.</p> <p><strong>Note:</strong><br />Use the Note field to give a detailed explanation of the parameter to the user. Information such as example values and the purpose of the parameter in terms of the data pulled will help the end user.</p> <p>The parameters entered on this tab must match exactly and be in the same order as they are in the source Crystal report (except the Site Name and Database Name special parameters.) You can easily drag and drop the parameters entered on this window to move them into the correct order, so it is not critical that they are initially entered in the ‘final’ order.</p> <p> </p> <p style="padding-left: 40px;"><strong>3. Installation of report specific database objects.</strong> [Optional]</p> <p>If the data source of your report is either a custom stored procedure or a view, then these objects must exist in the ENTERPRISE database. Stored procedures need to be compiled onto the server and views need to be created. If the source of your report is existing Enterprise tables, then there are no new objects to install.</p> September 11, 2020 02:19:35 PM Adding Custom Reports https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5086 <p>Site specific reports developed using Crystal Reports can be integrated into ENTERPRISE, allowing users to run these reports directly from the standard Enterprise Reports menu.</p> <p><img title="Buzz_Adding-Custom-Reports_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333733/35303836/Buzz_Adding-Custom-Reports_1.jpg" alt="Buzz_Adding-Custom-Reports_1.jpg" width="100%" /></p> <p>Report integration involves <strong>THREE</strong> steps:</p> <p style="padding-left: 40px;"><strong>1. Installation of the Crystal Report file</strong>. This is just copying the actual custom Crystal “**.rpt” file to the folder identified in the ENTERPRISE Code table as the CRYSTALDIR folder.</p> <p style="padding-left: 40px;"><strong>2. Set up of the Report Codes table</strong> in ENTERPRISE.</p> <p><img title="Buzz_Adding-Custom-Reports_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333732/35303836/Buzz_Adding-Custom-Reports_2.jpg" alt="Buzz_Adding-Custom-Reports_2.jpg" width="100%" /></p> <p>To add a new Report to the Report Code Table, click the “New” button at the top of the window. The following window will appear:</p> <p><img title="Buzz_Adding-Custom-Reports_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333731/35303836/Buzz_Adding-Custom-Reports_3.jpg" alt="Buzz_Adding-Custom-Reports_3.jpg" width="100%" /></p> <p>This window contains the following fields, where you can specify the details of the report you want to add.</p> <p><strong>Report Code:</strong><br />Enter the code for the report.</p> <p><strong>Description:</strong><br />Enter the short description of the report. This will appear in the report Menu in ENTERPRISE.</p> <p><strong>Technical Name:</strong><br />This is the actual file name of the report file (including the “.rpt”). ENTERPRISE looks for this file name in the CRYSTALDIR folder when a user runs a report.</p> <p><strong>Report Type:</strong><br />This drop down list corresponds to the Report Types code table in ENTERPRISE. This setting determines which section of the Report menu that this report will appear in.</p> <p><strong>Note:</strong><br />Enter the detailed description of the report here. This will appear on the Report Menu in ENTERPRISE.</p> <p><strong>Report Parameters Flag:</strong><br />If the report will have parameters, check this box.</p> <p><strong>ENTERPRISE Report Flag:</strong><br />This flag indicates whether the report is a standard ENTERPRISE report. If a report is flagged as an ENTERPRISE report, then certain functionality is automatically assigned to it.</p> <p><strong>Site/DB Parameter Flag:</strong><br />This flag allows you to automatically pass the Site Name and Database Name fields to your report without having to set them up on the Parameters tab as well.</p> <p><strong>Report Source:</strong><br />This setting indicates the type of report – either ‘Crystal’ or ‘PowerBuilder’.</p> <p><strong>Status:</strong><br />The status of the report. Only reports with an ‘Active’ status appear on the Reports Menu in ENTERPRISE.</p> <p> </p> <p><strong>Parameters</strong></p> <p>If the Crystal Report requires parameters that should be prompted for, click on the Parameters tab to set them up.</p> <p><img title="Buzz_Adding-Custom-Reports_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831333730/35303836/Buzz_Adding-Custom-Reports_4.jpg" alt="Buzz_Adding-Custom-Reports_4.jpg" width="100%" /></p> <p><strong>Description:</strong><br />Enter the short description of each report parameter here. This will appear on the Enterprise Report ‘Run’ screen the user sees.</p> <p><strong>Type:</strong><br />This indicates the data type of the parameter – ‘char’, ‘numeric’ or ‘datetime’. In most cases this should match the data type of the corresponding parameter in Crystal.</p> <p><strong>Data Table:</strong><br />In some cases, you can link a parameter to a corresponding data table in ENTERPRISE so users can select from a drop down list or be presented an ellipse to look up a value, for example, Campaign Code. If the parameter is a candidate for this functionality, select the look up table to use from the drop down list here.</p> <p><strong>Optional:</strong><br />This flag controls whether the user can leave the parameter blank. If a parameter is not marked as Optional, the user will not be able to run the report until a value is entered.</p> <p><strong>Note:</strong><br />Use the Note field to give a detailed explanation of the parameter to the user. Information such as example values and the purpose of the parameter in terms of the data pulled will help the end user.</p> <p>The parameters entered on this tab must match exactly and be in the same order as they are in the source Crystal report (except the Site Name and Database Name special parameters.) You can easily drag and drop the parameters entered on this window to move them into the correct order, so it is not critical that they are initially entered in the ‘final’ order.</p> <p> </p> <p style="padding-left: 40px;"><strong>3. Installation of report specific database objects.</strong> [Optional]</p> <p>If the data source of your report is either a custom stored procedure or a view, then these objects must exist in the ENTERPRISE database. Stored procedures need to be compiled onto the server and views need to be created. If the source of your report is existing Enterprise tables, then there are no new objects to install.</p> September 10, 2020 01:58:33 PM Labor Day Holiday Office Closure https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5078 <p>It’s the long Labor Day Weekend, and we hope you have a splendid and safe holiday!</p> <p>Our help desk will be closed Monday, September 7<sup>th</sup>, 2020, in observance of the Labor Day holiday. If you need emergency assistance, please email <a href="mailto:AndarSupport@AndarSoftware.com">AndarSupport@AndarSoftware.com.</a></p> September 04, 2020 10:37:25 AM ENTERPRISE Clean Up: Selection Management https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5080 <p>To continue with our theme of tasks and maintenance procedures to help keep your ENTERPRISE database clean and healthy, we will take a look at Selection Management.</p> <p>Selection Management has two pieces, 1. the Selection, and 2. the Selection Layout. Both areas should be reviewed for older, no longer needed Selections and Layouts, deleting them as you identify them.</p> <p>Learn more in Customer Support.</p> September 04, 2020 10:39:49 AM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5083 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> September 04, 2020 11:49:26 AM Upgrade to ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5085 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> September 04, 2020 11:51:26 AM Labor Day Holiday Office Closure https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5077 <p>It’s the long Labor Day Weekend, and we hope you have a splendid and safe holiday!</p> <p>Our help desk will be closed Monday, September 7<sup>th</sup>, 2020, in observance of the Labor Day holiday. If you need emergency assistance, please email <a href="mailto:AndarSupport@AndarSoftware.com">AndarSupport@AndarSoftware.com.</a></p> September 03, 2020 10:36:57 AM ENTERPRISE Clean Up: Selection Management https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5079 <p>To continue with our theme of tasks and maintenance procedures to help keep your ENTERPRISE database clean and healthy, we will take a look at Selection Management.</p> <p>Selection Management has two pieces, 1. the Selection, and 2. the Selection Layout. Both areas should be reviewed for older, no longer needed Selections and Layouts, deleting them as you identify them.</p> <p>Learn more in Customer Support.</p> September 03, 2020 10:39:28 AM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5082 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> September 03, 2020 11:49:12 AM Upgrade to ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5084 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> September 03, 2020 11:51:12 AM Get to Know Stephanie from Metro United Way https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5058 <p>Meet Stephanie Burton, Director of Databases at Metro United Way. Stephanie loves taking a clunky, manual process, and finding ways to automate it and make it better.</p> <p>Learn more about her in this month's Caring in Common customer spotlight.</p> August 28, 2020 02:54:19 PM ENTERPRISE Clean Up: Monthly Maintenance Procedures https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5044 <p>To continue with our theme of tasks and maintenance procedures to help keep your ENTERPRISE database clean and healthy, thus improving processing speeds for reports, procedures, data inquiries, and window navigation, we will take a look at the recommended maintenance procedures which should be scheduled to execute monthly.</p> <p>There are a number of data points where the information is no longer relevant and is more of historical value. Many of these data points use Expiration Dates, which must be populated before the maintenance procedures will inactivate them. <br />Following is a list of maintenance procedures sites should consider scheduling to execute on a monthly basis:</p> <ul> <li>Committee Maintenance</li> <li>Address Maintenance</li> <li>Delete Closed Notifications (if you use Notifications)</li> <li>Donor Role Maintenance</li> <li>Note Maintenance</li> <li>Relationships Maintenance</li> <li>Suppression Maintenance</li> <li>Volunteer Role Maintenance</li> </ul> <p>Note that only one maintenance procedure, Delete Closed Notifications, actually deletes data rather than inactivates them. It is also the only one not requiring an Expiration Date to be populated in order to delete the Notification(s).</p> <p>To schedule any/all of these maintenance procedures, go to File > Open > Data Management > Maintenance Procedures. Press the Schedule… button to update the scheduled maintenance procedures.</p> <p><img title="Buzz_Monthly-Maintenance_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303336/35303433/Buzz_Monthly-Maintenance_1.jpg" alt="Buzz_Monthly-Maintenance_1.jpg" width="100%" /></p> <p>Press the New button to add another maintenance procedure using the dropdown menu in the Procedure field.</p> <p><img title="Buzz_Monthly-Maintenance_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303335/35303433/Buzz_Monthly-Maintenance_2.jpg" alt="Buzz_Monthly-Maintenance_2.jpg" width="100%" /></p> <p>Scheduling maintenance procedures to execute requires either a SQL Server Job, or, a Windows Task Scheduler Task be created to run on a daily basis that actually logs in and executes the procedures.</p> <p>You can manually execute these maintenance procedures one at a time from the Maintenance Procedures window by selecting the maintenance procedure from the list and pressing the Run button at the top of the window to the left of the Schedule button.</p> <p><img title="Buzz_Monthly-Maintenance_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303334/35303433/Buzz_Monthly-Maintenance_3.jpg" alt="Buzz_Monthly-Maintenance_3.jpg" width="100%" /></p> August 28, 2020 04:19:07 PM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5046 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> August 28, 2020 04:43:02 PM v2020.02 Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5048 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> August 28, 2020 04:45:11 PM Get to Know Stephanie from Metro United Way https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5057 <p>Meet Stephanie Burton, Director of Databases at Metro United Way. Stephanie loves taking a clunky, manual process, and finding ways to automate it and make it better.</p> <p>Learn more about her in this month's Caring in Common customer spotlight.</p> August 27, 2020 02:53:57 PM ENTERPRISE Clean Up: Monthly Maintenance Procedures https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5043 <p>To continue with our theme of tasks and maintenance procedures to help keep your ENTERPRISE database clean and healthy, thus improving processing speeds for reports, procedures, data inquiries, and window navigation, we will take a look at the recommended maintenance procedures which should be scheduled to execute monthly.</p> <p>There are a number of data points where the information is no longer relevant and is more of historical value. Many of these data points use Expiration Dates, which must be populated before the maintenance procedures will inactivate them. <br />Following is a list of maintenance procedures sites should consider scheduling to execute on a monthly basis:</p> <ul> <li>Committee Maintenance</li> <li>Address Maintenance</li> <li>Delete Closed Notifications (if you use Notifications)</li> <li>Donor Role Maintenance</li> <li>Note Maintenance</li> <li>Relationships Maintenance</li> <li>Suppression Maintenance</li> <li>Volunteer Role Maintenance</li> </ul> <p>Note that only one maintenance procedure, Delete Closed Notifications, actually deletes data rather than inactivates them. It is also the only one not requiring an Expiration Date to be populated in order to delete the Notification(s).</p> <p>To schedule any/all of these maintenance procedures, go to File > Open > Data Management > Maintenance Procedures. Press the Schedule… button to update the scheduled maintenance procedures.</p> <p><img title="Buzz_Monthly-Maintenance_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303336/35303433/Buzz_Monthly-Maintenance_1.jpg" alt="Buzz_Monthly-Maintenance_1.jpg" width="100%" /></p> <p>Press the New button to add another maintenance procedure using the dropdown menu in the Procedure field.</p> <p><img title="Buzz_Monthly-Maintenance_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303335/35303433/Buzz_Monthly-Maintenance_2.jpg" alt="Buzz_Monthly-Maintenance_2.jpg" width="100%" /></p> <p>Scheduling maintenance procedures to execute requires either a SQL Server Job, or, a Windows Task Scheduler Task be created to run on a daily basis that actually logs in and executes the procedures.</p> <p>You can manually execute these maintenance procedures one at a time from the Maintenance Procedures window by selecting the maintenance procedure from the list and pressing the Run button at the top of the window to the left of the Schedule button.</p> <p><img title="Buzz_Monthly-Maintenance_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303334/35303433/Buzz_Monthly-Maintenance_3.jpg" alt="Buzz_Monthly-Maintenance_3.jpg" width="100%" /></p> August 27, 2020 04:18:49 PM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5045 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> August 27, 2020 04:42:47 PM v2020.02 Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5047 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> August 27, 2020 04:44:54 PM Virtual Volunteer and Event Ideas for Nonprofits https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5050 <p>There are many virtual event formats your organization can take on. Visit this blog to get ideas that will enhance your virtual events strategy and help your planning process.</p> August 21, 2020 10:48:37 AM ENTERPRISE Clean Up: Close Pledges https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5036 <p>Today we continue with our theme of tasks and maintenance procedures to help keep your ENTERPRISE database clean and healthy, thus improving processing speeds for reports, procedures, data inquiries, and window navigation. We will take a look at the process for closing pledges you are no longer actively pursuing or billing.</p> <p>To write off all open pledges for a specific campaign, go to File > Open > Data Management > Maintenance Procedures. Find the Close Pledges procedure (n_closepledge).</p> <p><img title="Buzz_Close-Pledges_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303238/35303335/Buzz_Close-Pledges_1.jpg" alt="Buzz_Close-Pledges_1.jpg" width="100%" /></p> <p>Enter the Campaign you wish to close, then press the Run button.</p> <p><img title="Buzz_Close-Pledges_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303237/35303335/Buzz_Close-Pledges_2.jpg" alt="Buzz_Close-Pledges_2.jpg" width="100%" /></p> <p>To close pledges in multiple Campaigns, run the procedure once for each Campaign to be closed.</p> <p>The pledge status on all open pledges in the chosen Campaign will be changed to the value of the pledge status code in the PLDGE_STAT setting in the Enterprise Codes Table (FRCODTAB). This value must be a valid code from the Pledge Status Codes Table (PLPSTTAB). The Cancelled Date will be updated to the date the procedure is run.</p> <p><img title="Buzz_Close-Pledges_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303236/35303335/Buzz_Close-Pledges_3.jpg" alt="Buzz_Close-Pledges_3.jpg" width="100%" /></p> <p>Another option for closing pledges is using the Update Program, Set Plg Status to PLDGE_STAT in frcodtab (DLQSET), found in Selection Management on the Update window.</p> <p><img title="Buzz_Close-Pledges_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303235/35303335/Buzz_Close-Pledges_4.jpg" alt="Buzz_Close-Pledges_4.jpg" width="100%" /></p> August 21, 2020 04:02:57 PM REMINDER! ENTERPRISE Express (Hosted Sites) v2020.02 Upgrade Scheduled https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5038 <p>We have scheduled the upgrade to v2020.02 for our ENTERPRISE Express users this weekend.</p> <p>ENTERPRISE, NETQuery, and NETNotes will be unavailable beginning tonight, Friday, August 21, at 9 PM ET until tomorrow, Saturday, August 22, at 9 PM ET.</p> <p>Please plan to be logged out of the hosted platform by 9 PM ET tonight, saving all your work.</p> <p>Users will be notified by email upon completion of the upgrade and the availability of the systems.</p> August 21, 2020 04:11:00 PM Who Should Upgrade Your System? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5040 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> August 21, 2020 04:13:46 PM Upgrade to ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5042 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.<a href="https://support.andarsoftware.com/siteprivate//Enterprise/RLSN20200211.pdf" target="_blank" class="btn btn-primary" rel="noopener"></a></p> August 21, 2020 04:16:04 PM Virtual Volunteer and Event Ideas for Nonprofits https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5049 <p>There are many virtual event formats your organization can take on. Visit this blog to get ideas that will enhance your virtual events strategy and help your planning process.</p> August 20, 2020 10:48:07 AM ENTERPRISE Clean Up: Close Pledges https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5035 <p>Today we continue with our theme of tasks and maintenance procedures to help keep your ENTERPRISE database clean and healthy, thus improving processing speeds for reports, procedures, data inquiries, and window navigation. We will take a look at the process for closing pledges you are no longer actively pursuing or billing.</p> <p>To write off all open pledges for a specific campaign, go to File > Open > Data Management > Maintenance Procedures. Find the Close Pledges procedure (n_closepledge).</p> <p><img title="Buzz_Close-Pledges_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303238/35303335/Buzz_Close-Pledges_1.jpg" alt="Buzz_Close-Pledges_1.jpg" width="100%" /></p> <p>Enter the Campaign you wish to close, then press the Run button.</p> <p><img title="Buzz_Close-Pledges_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303237/35303335/Buzz_Close-Pledges_2.jpg" alt="Buzz_Close-Pledges_2.jpg" width="100%" /></p> <p>To close pledges in multiple Campaigns, run the procedure once for each Campaign to be closed.</p> <p>The pledge status on all open pledges in the chosen Campaign will be changed to the value of the pledge status code in the PLDGE_STAT setting in the Enterprise Codes Table (FRCODTAB). This value must be a valid code from the Pledge Status Codes Table (PLPSTTAB). The Cancelled Date will be updated to the date the procedure is run.</p> <p><img title="Buzz_Close-Pledges_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303236/35303335/Buzz_Close-Pledges_3.jpg" alt="Buzz_Close-Pledges_3.jpg" width="100%" /></p> <p>Another option for closing pledges is using the Update Program, Set Plg Status to PLDGE_STAT in frcodtab (DLQSET), found in Selection Management on the Update window.</p> <p><img title="Buzz_Close-Pledges_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313831303235/35303335/Buzz_Close-Pledges_4.jpg" alt="Buzz_Close-Pledges_4.jpg" width="100%" /></p> August 20, 2020 04:02:40 PM REMINDER! ENTERPRISE Express (Hosted Sites) v2020.02 Upgrade Scheduled https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5037 <p>We have scheduled the upgrade to v2020.02 for our ENTERPRISE Express users this weekend.</p> <p>ENTERPRISE, NETQuery, and NETNotes will be unavailable beginning tonight, Friday, August 21, at 9 PM ET until tomorrow, Saturday, August 22, at 9 PM ET.</p> <p>Please plan to be logged out of the hosted platform by 9 PM ET tonight, saving all your work.</p> <p>Users will be notified by email upon completion of the upgrade and the availability of the systems.</p> August 20, 2020 04:10:49 PM Who Should Upgrade Your System? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5039 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> August 20, 2020 04:13:00 PM Upgrade to ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5041 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> August 20, 2020 04:15:49 PM Featured Enhancement: Selection Management Layout https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5025 <p>This week’s featured enhancement is in Selection Management Layouts with two new output fields, <strong>Last Pledge Payment Amt</strong> and <strong>Plg. Number of Payments Made</strong>.</p> <p>ENTERPRISE has been enhanced to include two new fields to the Selection Management Layouts for Selection Types Pledge Reminders (PLG) and Giving History (HIS).</p> <ul> <li>The last payment amount on a pledge (calc_lstplgpayamt)</li> <li>The number of payments made on a pledge (calc_plgpaycount)</li> </ul> <p><img title="Buzz_Selection-Mgmt-Layout.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830393135/35303234/Buzz_Selection-Mgmt-Layout.jpg" alt="Buzz_Selection-Mgmt-Layout.jpg" width="100%" /></p> <p>For a complete list of enhancements, see the <a href="https://support.andarsoftware.com/siteprivate//Enterprise/RLSN20200211.pdf" title="See Release Notes" target="_blank" rel="noopener">Release Notes</a>.</p> August 14, 2020 10:40:43 AM ENTERPRISE Express (Hosted Sites) 2020.02 Upgrade Scheduled https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5026 <p>We have scheduled the upgrade to v2020.02 for our ENTERPRISE Express users for the weekend of August 21, 2020. ENTERPRISE, NETQuery, and NETNotes will be unavailable from Friday, August 21, at 9 PM ET to Saturday, August 22, at 9 PM ET.</p> <p>Notices will be sent to all affected users several times, alerting them to the upgrade dates/times.</p> <p>Please plan to be logged out of the hosted platform by 9 PM ET on August 21. Users will be notified by email once the upgrade is completed and systems are available for use.</p> August 14, 2020 10:44:21 AM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5029 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> August 14, 2020 03:19:49 PM Upgrade to ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5031 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> August 14, 2020 03:21:31 PM Featured Enhancement: Selection Management Layout https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5024 <p>This week’s featured enhancement is in Selection Management Layouts with two new output fields, <strong>Last Pledge Payment Amt</strong> and <strong>Plg. Number of Payments Made</strong>.</p> <p>ENTERPRISE has been enhanced to include two new fields to the Selection Management Layouts for Selection Types Pledge Reminders (PLG) and Giving History (HIS).</p> <ul> <li>The last payment amount on a pledge (calc_lstplgpayamt)</li> <li>The number of payments made on a pledge (calc_plgpaycount)</li> </ul> <p><img title="Buzz_Selection-Mgmt-Layout.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830393135/35303234/Buzz_Selection-Mgmt-Layout.jpg" alt="Buzz_Selection-Mgmt-Layout.jpg" width="100%" /></p> <p>For a complete list of enhancements, see the <a href="https://support.andarsoftware.com/siteprivate//Enterprise/RLSN20200211.pdf" title="See Release Notes" target="_blank" rel="noopener">Release Notes</a>.</p> August 13, 2020 10:11:06 AM ENTERPRISE Express (Hosted Sites) 2020.02 Upgrade Scheduled https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5027 <p>We have scheduled the upgrade to v2020.02 for our ENTERPRISE Express users for the weekend of August 21, 2020. ENTERPRISE, NETQuery, and NETNotes will be unavailable from Friday, August 21, at 9 PM ET to Saturday, August 22, at 9 PM ET.</p> <p>Notices will be sent to all affected users several times, alerting them to the upgrade dates/times.</p> <p>Please plan to be logged out of the hosted platform by 9 PM ET on August 21. Users will be notified by email once the upgrade is completed and systems are available for use.</p> August 13, 2020 10:50:56 AM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5028 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> August 13, 2020 03:19:31 PM Upgrade to ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5030 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> August 13, 2020 03:21:15 PM Online Pledging: Frequently Asked Donor Questions https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5018 <p>Your donors may have questions about the online donation process. Do you have an FAQ ready for them?</p> <p>Read this blog to find out what some common online donor questions are, and the answers that go along with them.</p> August 07, 2020 09:31:39 AM Featured Enhancement: Selection Management Output File https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5014 <p>This week’s featured enhancement is in Selection Management for the <strong>Output File</strong>.</p> <p>ENTERPRISE has been enhanced to include a new link to the File column in the History section of the Sched/History page.</p> <p><img title="Buzz_SelectionMgmtOutputFile_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830363430/35303134/Buzz_SelectionMgmtOutputFile_1.jpg" alt="Buzz_SelectionMgmtOutputFile_1.jpg" width="100%" /></p> <p>Clicking on the file name link will open the output file.</p> <p>If the file no longer exists, the user will get an error message.</p> <p><img title="Buzz_SelectionMgmtOutputFile_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830363431/35303134/Buzz_SelectionMgmtOutputFile_2.jpg" alt="Buzz_SelectionMgmtOutputFile_2.jpg" width="100%" /></p> <p>For a complete list of enhancements, see the <a href="https://support.andarsoftware.com/siteprivate//Enterprise/RLSN20200211.pdf" title="Release Notes" target="_blank" rel="noopener">Release Notes</a>.</p> August 07, 2020 09:07:19 AM ENTERPRISE Express (Hosted Sites) 2020.02 Upgrade Scheduled https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5016 <p>ENTERPRISE Express users will be upgraded to v2020.02 on the weekend of August 21, 2020. ENTERPRISE, NETQuery, and NETNotes will be unavailable from Friday, August 21, 9 PM ET to Saturday, August 22, 9 PM ET.</p> <p>Notices will be sent to all affected users several times, alerting them of the upgrade dates and times. Please plan to be logged out of the hosted platform by 9 PM ET on August 21. Users will be notified by email when the upgrade is completed, and the systems are available for use.</p> August 07, 2020 09:19:03 AM Preparing for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5009 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> August 07, 2020 08:46:52 AM v2020.02 Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5012 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> August 07, 2020 08:50:05 AM Online Pledging: Frequently Asked Donor Questions https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5017 <p>Your donors may have questions about the online donation process. Do you have an FAQ ready for them?</p> <p>Read this blog to find out what some common online donor questions are, and the answers that go along with them.</p> August 06, 2020 09:31:01 AM Featured Enhancement: Selection Management Output File https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5013 <p>This week’s featured enhancement is in Selection Management for the <strong>Output File</strong>.</p> <p>ENTERPRISE has been enhanced to include a new link to the File column in the History section of the Sched/History page.</p> <p><img title="Buzz_SelectionMgmtOutputFile_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830363435/35303133/Buzz_SelectionMgmtOutputFile_1.jpg" alt="Buzz_SelectionMgmtOutputFile_1.jpg" width="100%" /></p> <p>Clicking on the file name link will open the output file.</p> <p>If the file no longer exists, the user will get an error message.</p> <p><img title="Buzz_SelectionMgmtOutputFile_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830363434/35303133/Buzz_SelectionMgmtOutputFile_2.jpg" alt="Buzz_SelectionMgmtOutputFile_2.jpg" width="100%" /></p> <p>For a complete list of enhancements, see the <a href="https://support.andarsoftware.com/siteprivate//Enterprise/RLSN20200211.pdf" title="Release Notes" target="_blank" rel="noopener">Release Notes</a>.</p> August 06, 2020 09:07:08 AM ENTERPRISE Express (Hosted Sites) 2020.02 Upgrade Scheduled https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5015 <p>ENTERPRISE Express users will be upgraded to v2020.02 on the weekend of August 21, 2020. ENTERPRISE, NETQuery, and NETNotes will be unavailable from Friday, August 21, 9 PM ET to Saturday, August 22, 9 PM ET.</p> <p>Notices will be sent to all affected users several times, alerting them of the upgrade dates and times. Please plan to be logged out of the hosted platform by 9 PM ET on August 21. Users will be notified by email when the upgrade is completed, and the systems are available for use.</p> August 06, 2020 09:18:48 AM Preparing for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5010 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> August 06, 2020 08:47:12 AM v2020.02 Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5011 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> August 06, 2020 08:49:45 AM Meet Shona Koehn, Data & Campaign Support Specialist https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4896 <p>Shona is an Andar/360 super-user. As Data & Campaign Support Specialist, she spends her workdays cleaning and standardizing records, setting up dashboards, and running lots of reports.</p> <p>Learn more about her responsibilities at United Way of St. Joseph County in this month's Caring in Common customer spotlight!</p> July 31, 2020 11:58:02 AM Featured Enhancement: Deposit Date Parameter https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5002 <p>This week’s featured enhancement is our Deposit Date Parameter.</p> <p>ENTERPRISE has been enhanced to include a new ‘Deposit Date’ parameter to the Delete and Re-Enter Transaction adjustment type in Adjustment Management.</p> <p><img title="Buzz_DepositDateParameter.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830323734/35303032/Buzz_DepositDateParameter.jpg" alt="Buzz_DepositDateParameter.jpg" width="100%" /></p> <p>This new parameter is used to specify the deposit date on the adjustment that's created to zero out the original transaction. The Adjustment Deposit Date parameter functions the same as the parameter of the same name in the adjustment type 'Adjust A Processed Batch.'</p> <p>A complete list of enhancements in v2020.02 of ENTERPRISE are in the <a href="https://support.andarsoftware.com/siteprivate//Enterprise/RLSN20200211.pdf" title="Release Notes" target="_blank" rel="noopener">Release Notes</a>.</p> July 31, 2020 12:09:53 PM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5000 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> July 31, 2020 12:05:56 PM Upgrade to ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4998 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> <p><em><strong>NOTE:</strong> If you are an ENTERPRISE Express (hosted) site, we will contact you separately within the next few weeks to let you know when your upgrade is scheduled.</em></p> July 31, 2020 12:02:20 PM Subscribe to Our Blog https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5003 <p>Receive fundraising and donor management tips, trends, and templates delivered straight to your inbox. Subscribe to the Andar Software blog today!</p> July 31, 2020 12:25:23 PM Meet Shona Koehn, Data & Campaign Support Specialist https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4895 <p>Shona is an Andar/360 super-user. As Data & Campaign Support Specialist, she spends her workdays cleaning and standardizing records, setting up dashboards, and running lots of reports.</p> <p>Learn more about her responsibilities at United Way of St. Joseph County in this month's Caring in Common customer spotlight!</p> July 30, 2020 11:57:04 AM Featured Enhancement: Deposit Date Parameter https://support.andarsoftware.com/comm/Article.jsp?ArticleID=5001 <p>This week’s featured enhancement is our Deposit Date Parameter.</p> <p>ENTERPRISE has been enhanced to include a new ‘Deposit Date’ parameter to the Delete and Re-Enter Transaction adjustment type in Adjustment Management.</p> <p><img style="margin-bottom: 6px; margin-top: 2px; margin-right: 10px;" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830323734/35303032/Buzz_DepositDateParameter.jpg" alt="Buzz_DepositDateParameter.jpg" /></p> <p>This new parameter is used to specify the deposit date on the adjustment that's created to zero out the original transaction. The Adjustment Deposit Date parameter functions the same as the parameter of the same name in the adjustment type 'Adjust A Processed Batch.'</p> <p>A complete list of enhancements in v2020.02 of ENTERPRISE are in the <a href="https://support.andarsoftware.com/siteprivate//Enterprise/RLSN20200211.pdf" title="Release Notes" target="_blank" rel="noopener">Release Notes</a>.</p> July 30, 2020 12:09:21 PM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4999 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> July 30, 2020 12:05:39 PM Upgrade to ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4997 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> <p><em><strong>NOTE:</strong> If you are an ENTERPRISE Express (hosted) site, we will contact you separately within the next few weeks to let you know when your upgrade is scheduled.</em></p> July 30, 2020 12:02:09 PM Subscribe to Our Blog https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4984 <p>Receive fundraising and donor management tips, trends, and templates delivered straight to your inbox. Subscribe to the Andar Software blog today!</p> July 30, 2020 03:56:35 PM ENTERPRISE v2020.02 is Available https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4986 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> <p><em><strong>NOTE:</strong> If you are an ENTERPRISE Express (hosted) site, we will contact you separately within the next few weeks to let you know when your upgrade is scheduled.</em></p> July 24, 2020 04:49:12 PM How to Clean Your Donor Database https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4990 <p>Maintaining a consistently clean database is no easy task. It takes a lot of time, effort, and staff to ensure that the data in your CRM is usable. To add to the dilemma, your list of to-do items is likely quite long and ever-growing, which makes focusing on a cleanup project that much harder to tackle.</p> <p>Take a look at the latest blog to get some tips on how to focus your attention and get started on a cleanup project!</p> July 24, 2020 05:16:52 PM Featured Enhancement: Show Map https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4988 <p>This week’s featured enhancement is our ‘Show Map’ button.</p> <p>ENTERPRISE has been enhanced to include a new ‘Show Map’ button in the Addresses page on the Account Management window.</p> <p><img title="Buzz_ShowMap1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830313132/34393837/Buzz_ShowMap1.jpg" alt="Buzz_ShowMap1.jpg" width="100%" /></p> <p>When you click the button, your default browser opens and shows the selected location on Google Maps.</p> <p><img title="Buzz_ShowMap2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830313133/34393837/Buzz_ShowMap2.jpg" alt="Buzz_ShowMap2.jpg" width="100%" /></p> July 24, 2020 05:08:18 PM ENTERPRISE v2020.02 is Available https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4985 <p>The new ENTERPRISE Release v2020.02 is now available to download from the Support Center > Service Packs page.</p> <p>This release contains numerous enhancements as well as additional fixes made since v2020.01. For a complete list, see the Release Notes.</p> <p><em><strong>NOTE:</strong> If you are an ENTERPRISE Express (hosted) site, we will contact you separately within the next few weeks to let you know when your upgrade is scheduled.</em></p> July 23, 2020 04:48:41 PM How to Clean Your Donor Database https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4989 <p>Maintaining a consistently clean database is no easy task. It takes a lot of time, effort, and staff to ensure that the data in your CRM is usable. To add to the dilemma, your list of to-do items is likely quite long and ever-growing, which makes focusing on a cleanup project that much harder to tackle.</p> <p>Take a look at the latest blog to get some tips on how to focus your attention and get started on a cleanup project!</p> July 23, 2020 05:14:37 PM Featured Enhancement: Show Map https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4987 <p>This week’s featured enhancement is our ‘Show Map’ button.</p> <p>ENTERPRISE has been enhanced to include a new ‘Show Map’ button in the Addresses page on the Account Management window.</p> <p><img title="Buzz_ShowMap1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830313132/34393837/Buzz_ShowMap1.jpg" alt="Buzz_ShowMap1.jpg" width="100%" /></p> <p>When you click the button, your default browser opens and shows the selected location on Google Maps.</p> <p><img title="Buzz_ShowMap2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313830313133/34393837/Buzz_ShowMap2.jpg" alt="Buzz_ShowMap2.jpg" width="100%" /></p> July 23, 2020 04:58:19 PM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4960 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p><strong>The new version of ENTERPRISE v2020.02 is scheduled to be released on July 20, 2020.</strong></p> <p>Contact us now to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> July 17, 2020 11:54:12 AM Coming Soon! ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4961 <p>It's that time of the year! The new version of ENTERPRISE v2020.02 is scheduled to be released on Monday, July 20, 2020.</p> <p>Release Notes with all the enhancements will be available shortly.</p> July 17, 2020 12:06:57 PM New in v2020.02: No Tax Receipt Flag https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4977 <p>This week’s featured enhancement is our <strong>No Tax Receipt Flag</strong>.</p> <p>ENTERPRISE has been enhanced to include a No Tax Receipt checkbox to the Transaction Entry screen in Gift Processing.</p> <p><img title="Buzz_UW-No-Tax-Receipt-Flag_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739363636/34393737/Buzz_UW-No-Tax-Receipt-Flag_1.jpg" alt="Buzz_UW-No-Tax-Receipt-Flag_1.jpg" width="100%" /></p> <p>This new feature allows a user to mark a donor’s gift to exclude them from receiving a tax receipt for this gift. The gift may include those from foundations, donor advised funds, etc. where a tax receipt is not necessary.</p> <p>When the batch has been released, the transaction will not allow a user to generate a tax receipt, using the ‘Print Tax Receipt’ button found on the donor’s Gifts screen.</p> <p><img title="Buzz_UW-No-Tax-Receipt-Flag_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739363635/34393737/Buzz_UW-No-Tax-Receipt-Flag_2.jpg" alt="Buzz_UW-No-Tax-Receipt-Flag_2.jpg" width="100%" /></p> <p><img title="Buzz_UW-No-Tax-Receipt-Flag_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739363634/34393737/Buzz_UW-No-Tax-Receipt-Flag_3.jpg" alt="Buzz_UW-No-Tax-Receipt-Flag_3.jpg" width="100%" /></p> <p>The user also cannot print a tax receipt using the ‘Print Tax Receipt’ button found on the donor’s Programs window in the Transaction Detail screen for the transaction.</p> <p><img title="Buzz_UW-No-Tax-Receipt-Flag_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739363633/34393737/Buzz_UW-No-Tax-Receipt-Flag_4.jpg" alt="Buzz_UW-No-Tax-Receipt-Flag_4.jpg" width="100%" /></p> <p>This flag also excludes the donor’s gift from the output file generated when a user executes the maintenance procedure, Tax Receipt Export.</p> <p><img title="Buzz_UW-No-Tax-Receipt-Flag_5.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739363632/34393737/Buzz_UW-No-Tax-Receipt-Flag_5.jpg" alt="Buzz_UW-No-Tax-Receipt-Flag_5.jpg" width="100%" /></p> <p>If this flag was checked in error, the user can update the ‘No Tax Receipt’ checkbox from the Transaction Detail screen’s Gifts window.</p> <p><img title="Buzz_UW-No-Tax-Receipt-Flag_6.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739363631/34393737/Buzz_UW-No-Tax-Receipt-Flag_6.jpg" alt="Buzz_UW-No-Tax-Receipt-Flag_6.jpg" width="100%" /></p> <p>Checking off the “No Tax Receipt” flag will prevent users from printing a tax receipt from the Transaction, and the donor’s gift will not be included in the Tax Receipt Export (the output file of the maintenance procedure.) On the other hand, if the “No Tax Receipt” flag is unchecked, users will be able to print a tax receipt from the Transaction, and the donor’s gift will be included in the Tax Receipt Export.</p> July 17, 2020 04:12:17 PM Planning for a New Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4959 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p><strong>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</strong></p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p><strong>The new version of ENTERPRISE v2020.02 is scheduled to be released on July 20, 2020.</strong></p> <p>Contact us now to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> July 16, 2020 11:00:50 AM Coming Soon! ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4962 <p>It's that time of the year! The new version of ENTERPRISE v2020.02 is scheduled to be released on Monday, July 20, 2020.</p> <p>Release Notes with all the enhancements will be available shortly.</p> July 16, 2020 12:07:05 PM New in v2020.02: No Tax Receipt Flag https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4976 <p>This week’s featured enhancement is our <strong>No Tax Receipt Flag</strong>. ENTERPRISE has been enhanced to include a No Tax Receipt checkbox to the Transaction Entry screen in Gift Processing.</p> <p><img title="Buzz_PB-No-Tax-Receipt-Flag_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739353933/34393736/Buzz_PB-No-Tax-Receipt-Flag_1.jpg" alt="Buzz_PB-No-Tax-Receipt-Flag_1.jpg" width="100%" /></p> <p>This new feature allows a user to mark a donor’s gift to exclude them from receiving a tax receipt for this gift. The gift may include those from foundations, donor advised funds, etc. where a tax receipt is not necessary.</p> <p>When the batch has been released, the transaction will not allow a user to generate a tax receipt, using the ‘Print Tax Receipt’ button found on the donor’s Gifts screen.</p> <p><img title="Buzz_PB-No-Tax-Receipt-Flag_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739353932/34393736/Buzz_PB-No-Tax-Receipt-Flag_2.jpg" alt="Buzz_PB-No-Tax-Receipt-Flag_2.jpg" width="100%" /></p> <p><img title="Buzz_PB-No-Tax-Receipt-Flag_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739353931/34393736/Buzz_PB-No-Tax-Receipt-Flag_3.jpg" alt="Buzz_PB-No-Tax-Receipt-Flag_3.jpg" width="100%" /></p> <p>The user also cannot print a tax receipt using the ‘Print Tax Receipt’ button found on the donor’s Programs window in the Transaction Detail screen for the transaction.</p> <p><img title="Buzz_PB-No-Tax-Receipt-Flag_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739353930/34393736/Buzz_PB-No-Tax-Receipt-Flag_4.jpg" alt="Buzz_PB-No-Tax-Receipt-Flag_4.jpg" width="100%" /></p> <p>This flag also excludes the donor’s gift from the output file generated when a user executes the maintenance procedure, Tax Receipt Export.</p> <p><img title="Buzz_PB-No-Tax-Receipt-Flag_5.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739353839/34393736/Buzz_PB-No-Tax-Receipt-Flag_5.jpg" alt="Buzz_PB-No-Tax-Receipt-Flag_5.jpg" width="100%" /></p> <p>If this flag was checked in error, the user can update the ‘No Tax Receipt’ checkbox from the Transaction Detail screen’s Gifts window.</p> <p><img title="Buzz_PB-No-Tax-Receipt-Flag_6.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313739353838/34393736/Buzz_PB-No-Tax-Receipt-Flag_6.jpg" alt="Buzz_PB-No-Tax-Receipt-Flag_6.jpg" width="100%" /></p> <p>Checking off the “No Tax Receipt” flag will prevent users from printing a tax receipt from the Transaction, and the donor’s gift will not be included in the Tax Receipt Export (the output file of the maintenance procedure.) On the other hand, if the “No Tax Receipt” flag is unchecked, users will be able to print a tax receipt from the Transaction, and the donor’s gift will be included in the Tax Receipt Export.</p> July 16, 2020 04:11:19 PM Coming Soon! ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4948 <p>It's that time of the year! The new version of ENTERPRISE v2020.02 is scheduled to be released on July 20<sup>th</sup>.</p> <p>Release Notes with all the enhancements will be available shortly.</p> July 10, 2020 10:55:08 AM New in v2020.02: Search Actions https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4943 <p>This week’s featured enhancement is our New Search Actions Functionality.</p> <p>ENTERPRISE is a large and complex application. A user might know what action they want to perform (for example, to schedule a maintenance procedure) without knowing exactly how to navigate to that action.</p> <p>A new control and dropdown have been added to the ENTERPRISE frame window, similar to the account Quick Search control (renamed Search Accounts). The user can use the search box and dropdown to find the action they want to perform and navigate to that action.</p> <p>Read more information about each of the actions by logging into the Customer Support center.</p> July 10, 2020 03:10:26 PM Turning Your Fundraising Luncheon Into a Virtual Event https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4937 <p>How do you turn a renowned in-person fundraising luncheon into a virtual event?</p> <p>The team at United Way of Broward County recently hosted its Annual Magnolia Luncheon virtually. We spoke with Stephanie Metrie, Manager of Public Relations and Marketing, who shared details on what tech to use, preparation tips, and how to keep attendees engaged.</p> <p>Read on to get ideas that you can apply to your organization’s future virtual events!</p> July 10, 2020 03:36:12 PM Planning for a New Upgrade Installation https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4940 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us now to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> July 10, 2020 02:56:42 PM e-Class: Setting Up Company Campaigns https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4944 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> July 10, 2020 03:59:42 PM Coming Soon! ENTERPRISE v2020.02 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4947 <p>It's that time of the year! The new version of ENTERPRISE v2020.02 is scheduled to be released on July 20<sup>th</sup>.</p> <p>Release Notes with all the enhancements will be available shortly.</p> July 09, 2020 10:54:59 AM New in v2020.02: Search Actions https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4941 <p>This week’s featured enhancement is our New Search Actions Functionality.</p> <p>ENTERPRISE is a large and complex application. A user might know what action they want to perform (for example, to schedule a maintenance procedure) without knowing exactly how to navigate to that action.</p> <p>A new control and dropdown have been added to the ENTERPRISE frame window, similar to the account Quick Search control (renamed Search Accounts). The user can use the search box and dropdown to find the action they want to perform and navigate to that action.</p> <p>Read more information about each of the actions by logging into the Customer Support center.</p> July 09, 2020 03:01:28 PM Turning Your Fundraising Luncheon Into a Virtual Event https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4936 <p>How do you turn a renowned in-person fundraising luncheon into a virtual event?</p> <p>The team at United Way of Broward County recently hosted its Annual Magnolia Luncheon virtually. We spoke with Stephanie Metrie, Manager of Public Relations and Marketing, who shared details on what tech to use, preparation tips, and how to keep attendees engaged.</p> <p>Read on to get ideas that you can apply to your organization’s future virtual events!</p> July 09, 2020 03:35:56 PM Planning for a New Upgrade Installation https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4939 <p>Upgrading to the latest version of software applications has many benefits. Upgrades include new features, increased stability, bug fixes, and much more. However, if the upgrade isn't executed well, it can add extra work to your already busy schedule.</p> <p>How do you determine if you should perform the upgrade yourself or have an ENTERPRISE expert do it for you?</p> <p>If your team's or consultant's skillsets fall outside the areas listed below, then having an ENTERPRISE expert complete the upgrade is your best solution. Upgrades require:</p> <ul> <li>Advanced understanding of Microsoft SQL Server</li> <li>Experience updating scripts to evaluate errors</li> <li>Knowledge of the correct network locations to uninstall and reinstall apps</li> <li>Knowledge of how to uninstall and reinstall NETQuery</li> <li>Working understanding of all apps to test their functionality</li> </ul> <p>Some benefits of having an ENTERPRISE expert complete the upgrade are:</p> <ul> <li>Script errors are evaluated immediately before proceeding to the next step, which eliminates database issues</li> <li>There is no lag time in between script evaluations, resulting in a quicker install overall</li> <li>All installed apps are opened and tested by power users who have advanced knowledge of the apps and can confirm they are working well</li> <li>Any possible issues with the upgrade are identified more quickly than they would be by non-users or infrequent users</li> </ul> <p>Contact us now to learn more and evaluate the best plan of action for upgrading to ENTERPRISE 2020.02!</p> July 09, 2020 02:55:59 PM ENTERPRISE Clean Up: User Audit Table https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4932 <p>To continue with the theme of tasks and maintenance procedures to help keep your ENTERPRISE database clean and healthy, we will look at the maintenance procedure, User Audit Table Purge Processing. A clean database improves processing speeds for reports, procedures, data inquiries, and window navigation.</p> <p>As users log in, either successfully or not, an entry is made in the User Audit Table for each attempt. These entries also include the date/time a user disconnects. Applications tracked in the User Audit Table include ENTERPRISE, Reports, Gift Processing, Batch Check, to name a few.</p> <p>To check to see if your User Audit Table is in need of cleanup, you can run the User Audit Report (crrp_frusraud) from the Reports menu.</p> <p><img title="Buzz_User-Audit-Table_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313738393631/34393332/Buzz_User-Audit-Table_1.jpg" alt="Buzz_User-Audit-Table_1.jpg" width="100%" /></p> <p>If you find quite a few records, you should run the User Audit Table Purge Processing maintenance procedure found on the Maintenance Procedures menu.</p> <p>Navigate to the Maintenance Procedures menu (File > Open > Data Management > Maintenance Procedures…) and either scroll down until you locate the User Audit Table Purge Processing maintenance procedure, or type at least a portion of the procedure name in the Selection Criteria > Procedure field.</p> <p><img title="Buzz_User-Audit-Table_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313738393633/34393332/Buzz_User-Audit-Table_2.jpg" alt="Buzz_User-Audit-Table_2.jpg" width="100%" /></p> <p>You can execute the maintenance procedure by either double-clicking on it or using the Run button at the top of the screen.</p> <p><img title="Buzz_User-Audit-Table_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313738393634/34393332/Buzz_User-Audit-Table_3.jpg" alt="Buzz_User-Audit-Table_3.jpg" width="100%" /></p> <p>There is only one parameter that is required to be filled in: End Date. Select the through date you’d like to purge from the table, then press the Run button at the top of the window.</p> <p><img title="Buzz_User-Audit-Table_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313738393635/34393332/Buzz_User-Audit-Table_4.jpg" alt="Buzz_User-Audit-Table_4.jpg" width="100%" /></p> July 03, 2020 03:09:43 PM July 4th Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4933 <p>Happy Independence Day! We hope you have a splendid and safe holiday.<br /><br />Our help desk is closed today, July 3<sup>rd</sup>, 2020, in observance of the July 4<sup>th</sup> holiday. If you need emergency assistance, please email <a href="mailto:AndarSupport@AndarSoftware.com">AndarSupport@AndarSoftware.com.</a></p> July 03, 2020 03:49:53 PM e-Class: Setting Up Company Campaigns https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4906 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> July 03, 2020 04:46:55 PM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4929 <p>Do You Need Any Help While Working from Home? If your connection to ENTERPRISE is not secure or if your internet connection is not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you.</p> July 03, 2020 03:00:22 PM Custom ENTERPRISE Database 2 SQL Scripts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4930 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> July 03, 2020 03:07:54 PM ENTERPRISE Clean Up: User Audit Table https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4931 <p>To continue with the theme of tasks and maintenance procedures to help keep your ENTERPRISE database clean and healthy, we will look at the maintenance procedure, User Audit Table Purge Processing. A clean database improves processing speeds for reports, procedures, data inquiries, and window navigation.</p> <p>As users log in, either successfully or not, an entry is made in the User Audit Table for each attempt. These entries also include the date/time a user disconnects. Applications tracked in the User Audit Table include ENTERPRISE, Reports, Gift Processing, Batch Check, to name a few.</p> <p>To check to see if your User Audit Table is in need of cleanup, you can run the User Audit Report (crrp_frusraud) from the Reports menu.</p> <p><img title="Buzz_User-Audit-Table_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313738393732/34393331/Buzz_User-Audit-Table_1.jpg" alt="Buzz_User-Audit-Table_1.jpg" width="100%" /></p> <p>If you find quite a few records, you should run the User Audit Table Purge Processing maintenance procedure found on the Maintenance Procedures menu.</p> <p>Navigate to the Maintenance Procedures menu (File > Open > Data Management > Maintenance Procedures…) and either scroll down until you locate the User Audit Table Purge Processing maintenance procedure, or type at least a portion of the procedure name in the Selection Criteria > Procedure field.</p> <p><img title="Buzz_User-Audit-Table_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313738393731/34393331/Buzz_User-Audit-Table_2.jpg" alt="Buzz_User-Audit-Table_2.jpg" width="100%" /></p> <p>You can execute the maintenance procedure by either double-clicking on it or using the Run button at the top of the screen.</p> <p><img title="Buzz_User-Audit-Table_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313738393730/34393331/Buzz_User-Audit-Table_3.jpg" alt="Buzz_User-Audit-Table_3.jpg" width="100%" /></p> <p>There is only one parameter that is required to be filled in: End Date. Select the through date you’d like to purge from the table, then press the Run button at the top of the window.</p> <p><img title="Buzz_User-Audit-Table_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313738393639/34393331/Buzz_User-Audit-Table_4.jpg" alt="Buzz_User-Audit-Table_4.jpg" width="100%" /></p> July 02, 2020 03:09:22 PM July 4th Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4934 <p>Happy Independence Day! We hope you have a splendid and safe holiday.<br /><br />Our help desk is closed today, July 3<sup>rd</sup>, 2020, in observance of the July 4<sup>th</sup> holiday. If you need emergency assistance, please email <a href="mailto:AndarSupport@AndarSoftware.com">AndarSupport@AndarSoftware.com.</a></p> July 02, 2020 03:50:39 PM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4928 <p>Do You Need Any Help While Working from Home? If your connection to ENTERPRISE is not secure or if your internet connection is not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you.</p> July 02, 2020 03:00:05 PM Caring in Common Spotlight on John Young https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4842 <p>This month's Caring in Common customer spotlight features John Young. John is an IT and Database Manager. During campaign season, he manages all Andar e-Pledge sites and assists with pledge processing.</p> <p>Learn more about him and his responsibilities at United Way of Eastern Maine!</p> June 26, 2020 05:45:40 PM Setting Up Company Campaigns e-Class https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4908 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> June 26, 2020 04:48:04 PM Do You Need Any Help While Working from Home? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4904 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> June 26, 2020 04:42:45 PM Custom ENTERPRISE Database 2 SQL Scripts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4910 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> June 26, 2020 05:05:42 PM Caring in Common Spotlight on John Young https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4841 <p>This month's Caring in Common customer spotlight features John Young. John is an IT and Database Manager. During campaign season, he manages all Andar e-Pledge sites and assists with pledge processing.</p> <p>Learn more about him and his responsibilities at United Way of Eastern Maine!</p> June 25, 2020 05:45:26 PM Do You Need Any Help While Working from Home? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4903 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> June 25, 2020 04:42:29 PM Good Donor Data Versus Bad Donor Data https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4893 <p>Each charitable organization values data differently. How can you gauge whether the information in your CRM database is good or bad? Read this in-depth blog article to get some answers.</p> June 19, 2020 11:56:30 AM Join Us for a PledgeLink Demo https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4900 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo date is Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> June 19, 2020 04:14:48 PM Setting Up Company Campaigns e-Class https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4905 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> June 19, 2020 04:46:21 PM Do You Need Any Help While Working from Home? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4902 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> June 19, 2020 04:42:12 PM Custom ENTERPRISE Database 2 SQL Scripts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4909 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> June 19, 2020 05:05:16 PM Good Donor Data Versus Bad Donor Data https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4892 <p>Each charitable organization values data differently. How can you gauge whether the information in your CRM database is good or bad? Read this in-depth blog article to get some answers.</p> June 18, 2020 11:55:43 AM Join Us for a PledgeLink Demo https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4899 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo date is Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> June 18, 2020 04:14:26 PM Do You Need Any Help While Working from Home? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4901 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> June 18, 2020 04:41:37 PM A Special Thank You https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4879 <p>Just over thirty-two years ago, two gentlemen left their positions at a company called LGS to begin what is now known as Andar Software. When Réal Bédard and André Marcil started their journey, they developed several different projects. Of their many creations, the two that made the most impact were named FMS and Andar/360. Andar/360 has been implemented at nearly 400 of the largest United Ways in the United States and Canada. The software is used by thousands each month. Social good organizations use it to process over four billion dollars annually.</p> <p>This past Tuesday was Réal's last day with Andar Software. We want to take this opportunity to thank Réal, along with his family, for the many years of work.</p> <p>Réal, thank you for your dedication to the company and the commitment to each of your staff and colleagues. Your contributions to the industry will never be forgotten. We wish you an enjoyable and fulfilling retirement!</p> June 12, 2020 10:50:51 AM ENTERPRISE Clean Up: Gift Acquisition https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4881 <p>There are some tasks and maintenance procedures you can do to free up disk space and keep your ENTERPRISE database clean and healthy. Continued maintenance improves processing speeds for reports and procedures, data inquiries, and window navigation.</p> <p>As you wrap up your fundraising efforts, consider a review of Gift Acquisition for completed acquisitions and duplicate layouts that can be deleted, thereby freeing disk space.</p> <p><strong>Gift Acquisition:</strong><br />Navigate to Gift Acquisition (File > Open > Gift Entry/Processing > Gift Acquistion…) and using the Search Criteria filter Acq Status, choose ‘Completed’ from the dropdown menu, and press Enter.</p> <p><img title="Buzz_Clean-Up-Gift-Acq_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737383733/34383830/Buzz_Clean-Up-Gift-Acq_1.jpg" alt="Buzz_Clean-Up-Gift-Acq_1.jpg" width="100%" /></p> <p>Review the results to determine if you’d like to delete all, a few of them, or none of them. You can delete them all at once using shift-click to select them all, then press the Delete button located at the top of the screen. You can also use the ctrl-click option to select records that are not consecutive, or, highlight one row to delete just the one record.</p> <p><strong>Gift Acquisition: Layouts</strong><br />You may have copied layouts for a particular campaign or import type, year over year, and no longer need the older versions and retain just the latest version. Navigate to Gift Acquisition (File > Open > Gift Entry/Processing > Gift Acquisition Layout…) and review the results to determine if you’d like to delete all, a few of them, or none of them.</p> <p><img title="Buzz_Clean-Up-Gift-Acq_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737383734/34383830/Buzz_Clean-Up-Gift-Acq_2.jpg" alt="Buzz_Clean-Up-Gift-Acq_2.jpg" width="100%" /></p> <p>You can delete layouts in the same manner as completed gift acquisitions. Please review the next section when you find you can’t delete some layouts when an Open status acquisition is using it.</p> <p><strong>Gift Acquisition: Close Button</strong><br />A Gift Acquisition layout cannot be modified if a Gift Acq record using it was never run to completion to create batches; this required that users delete Gift Acq records whenever Gift Acq was used for something other than creating batches.<br /><br />A <em>Close</em> button has been added to Gift Acq to set the status to Completed even if the Create Batches Step never ran.</p> <p><img title="Buzz_Clean-Up-Gift-Acq_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737383735/34383830/Buzz_Clean-Up-Gift-Acq_3.jpg" alt="Buzz_Clean-Up-Gift-Acq_3.jpg" width="100%" /></p> <p>You can re-open a Gift Acq header that has been closed this way by clicking on the button again, which will be labeled <em>Open</em> in that case. On Gift Acq records where the Create Batches step has run to completion, the button is disabled completely.</p> <p> </p> June 12, 2020 11:00:41 AM Setting Up Company Campaigns with PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4886 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> June 12, 2020 01:22:35 PM Attend a PledgeLink Demo https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4883 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo date is Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> June 12, 2020 12:52:13 PM Now Available: Custom ENTERPRISE Database 2 SQL Scripts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4887 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> June 12, 2020 01:25:56 PM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4885 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> June 12, 2020 01:06:23 PM A Special Thank You https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4878 <p>Just over thirty-two years ago, two gentlemen left their positions at a company called LGS to begin what is now known as Andar Software. When Réal Bédard and André Marcil started their journey, they developed several different projects. Of their many creations, the two that made the most impact were named FMS and Andar/360. Andar/360 has been implemented at nearly 400 of the largest United Ways in the United States and Canada. The software is used by thousands each month. Social good organizations use it to process over four billion dollars annually.</p> <p>This past Tuesday was Réal's last day with Andar Software. We want to take this opportunity to thank Réal, along with his family, for the many years of work.</p> <p>Réal, thank you for your dedication to the company and the commitment to each of your staff and colleagues. Your contributions to the industry will never be forgotten. We wish you an enjoyable and fulfilling retirement!</p> June 11, 2020 10:50:30 AM ENTERPRISE Clean Up: Gift Acquisition https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4880 <p>There are some tasks and maintenance procedures you can do to free up disk space and keep your ENTERPRISE database clean and healthy. Continued maintenance improves processing speeds for reports and procedures, data inquiries, and window navigation.</p> <p>As you wrap up your fundraising efforts, consider a review of Gift Acquisition for completed acquisitions and duplicate layouts that can be deleted, thereby freeing disk space.</p> <p><strong>Gift Acquisition:</strong><br />Navigate to Gift Acquisition (File > Open > Gift Entry/Processing > Gift Acquistion…) and using the Search Criteria filter Acq Status, choose ‘Completed’ from the dropdown menu, and press Enter.</p> <p><img title="Buzz_Clean-Up-Gift-Acq_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737383733/34383830/Buzz_Clean-Up-Gift-Acq_1.jpg" alt="Buzz_Clean-Up-Gift-Acq_1.jpg" width="100%" /></p> <p>Review the results to determine if you’d like to delete all, a few of them, or none of them. You can delete them all at once using shift-click to select them all, then press the Delete button located at the top of the screen. You can also use the ctrl-click option to select records that are not consecutive, or, highlight one row to delete just the one record.</p> <p><strong>Gift Acquisition: Layouts</strong><br />You may have copied layouts for a particular campaign or import type, year over year, and no longer need the older versions and retain just the latest version. Navigate to Gift Acquisition (File > Open > Gift Entry/Processing > Gift Acquisition Layout…) and review the results to determine if you’d like to delete all, a few of them, or none of them.</p> <p><img title="Buzz_Clean-Up-Gift-Acq_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737383734/34383830/Buzz_Clean-Up-Gift-Acq_2.jpg" alt="Buzz_Clean-Up-Gift-Acq_2.jpg" width="100%" /></p> <p>You can delete layouts in the same manner as completed gift acquisitions. Please review the next section when you find you can’t delete some layouts when an Open status acquisition is using it.</p> <p><strong>Gift Acquisition: Close Button</strong><br />A Gift Acquisition layout cannot be modified if a Gift Acq record using it was never run to completion to create batches; this required that users delete Gift Acq records whenever Gift Acq was used for something other than creating batches.<br /><br />A <em>Close</em> button has been added to Gift Acq to set the status to Completed even if the Create Batches Step never ran.</p> <p><img title="Buzz_Clean-Up-Gift-Acq_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737383735/34383830/Buzz_Clean-Up-Gift-Acq_3.jpg" alt="Buzz_Clean-Up-Gift-Acq_3.jpg" width="100%" /></p> <p>You can re-open a Gift Acq header that has been closed this way by clicking on the button again, which will be labeled <em>Open</em> in that case. On Gift Acq records where the Create Batches step has run to completion, the button is disabled completely.</p> June 11, 2020 11:00:19 AM Learn More About PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4882 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo date is Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> June 11, 2020 12:50:38 PM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4884 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> June 11, 2020 12:56:24 PM Personalize ‘My ENTERPRISE’ https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4871 <p>The My Enterprise window is your dashboard to the Enterprise application. This screen can give you a lot of quick information and can get you exactly where you need to be in seconds! Both Quick Stats and Favorite Places provide access to information or areas within Enterprise are great timesavers. These are the two areas within the My ENTERPRISE window that are customizable by each user.</p> <p>Learn more details about how to customize Quick Stats and create shortcuts to the areas you frequent most often in ENTERPRISE.</p> June 05, 2020 12:57:27 PM [Blog] What Will This Year's Fall Campaigns Look Like? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4873 <p>Online giving platforms are going to play a more significant role in the fall campaigns than they ever did in the past. Our most recent blog post discusses the different donor types. It also covers the various online modes of giving that are available with Andar e-Pledge, and includes an idea on how to think beyond traditional online pledging methods.</p> June 05, 2020 02:03:13 PM Attend a Free Demo of PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4864 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo dates are Thursday, June 11<sup>th</sup>, and Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> June 05, 2020 10:21:22 AM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4866 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> June 05, 2020 10:24:02 AM Now Available: Custom ENTERPRISE Database 2 SQL Scripts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4869 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> June 05, 2020 12:55:11 PM Personalize ‘My ENTERPRISE’ https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4870 <p>The My Enterprise window is your dashboard to the Enterprise application. This screen can give you a lot of quick information and can get you exactly where you need to be in seconds! Both Quick Stats and Favorite Places provide access to information or areas within Enterprise are great timesavers. These are the two areas within the My ENTERPRISE window that are customizable by each user.</p> <p>Learn more details about how to customize Quick Stats and create shortcuts to the areas you frequent most often in ENTERPRISE.</p> June 04, 2020 12:57:13 PM Setting Up Company Campaigns with PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4868 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> June 04, 2020 10:27:07 AM Attend a Free Demo of PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4865 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo dates are Thursday, June 11<sup>th</sup>, and Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> June 04, 2020 10:22:13 AM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4867 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> June 04, 2020 10:24:20 AM Meet Merline Leonce from United Way of Miami-Dade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4826 <p>In this month's Caring in Common spotlight, become acquainted with #BossLady Merline Leonce. Merline makes a big impact as Director of IT at United Way of Miami-Dade. Her responsibilities not only include managing multiple technology projects, and helping staff with hardware and software issues; she also runs the summer internship technology program for high school minorities at her organization. Get to know her better in the latest customer spotlight!</p> May 29, 2020 04:53:10 PM Keep Accounts Up-To-Date and Avoid Communication Mishaps with Decease Processing https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4861 <p>To avoid communication mishaps with your supporters and their families (such as mailing an appeal to a deceased donor), update ENTERPRISE accounts as you learn that someone has passed away. ENTERPRISE has a Decease Processing feature that changes the Account's status to Deceased, but also makes other adjustments depending on how involved the person was with your organization or if there is another name on the Account. Follow these steps to set an account as Deceased.</p> <p>With the Account open, go up to the very top menu bar and choose File > Decease Account for...</p> <p><img title="Buzz_DeceaseAccounts1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737323232/34383631/Buzz_DeceaseAccounts1.jpg" alt="Buzz_DeceaseAccounts1.jpg" width="100%" /></p> <p>The Decease Account window will appear. The Name Indicator will default to Primary Name but can be changed to Additional Name if that person on the account has passed away. Enter the Deceased Date. Notification Date and Confirmation Date will auto-populate to the current date but can be edited to reflect when you were notified of the donor's passing. Source is a site defined field. The values in this drop-down list display from the Decease Notification Source Codes Table (FRDCNTAB). Use this Source to record how you found out about the person's passing, e.g., from a newspaper obituary, a family member, returned mail, etc.</p> <p><img title="Buzz_DeceaseAccounts2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737323233/34383631/Buzz_DeceaseAccounts2.jpg" alt="Buzz_DeceaseAccounts2.jpg" width="100%" /></p> <p>Assuming there is only one name on the account or both names are deceased, Decease Processing will make the following changes:</p> <ul> <li>Set the Account Status to Deceased</li> <li>Update the deceased information in Extended Bio</li> <li>Create a deceased Note and send to all active staff on active project assignments in Prospect Management</li> <li>Set end dates and change the status to inactive on Committee, Interest, Volunteer Roles, Relationships, Donor Roles</li> <li>Inactivate any assigned Prospect Management projects</li> <li>Add the word "Deceased" at the end of the account title bar with the name</li> </ul> <p>If there are two names on the account and the Primary Name is deceased, ENTERPRISE will update the formal name, update the title, and flip the names and name flags throughout the account so the Additional Name becomes the Primary Name.<br /><br />A few things to remember:</p> <ul> <li>There is no un-decease process in ENTERPRISE. Double-check that you are deceasing the correct account (not a junior, another family member, or neighbor with the same name), and their passing was confirmed.</li> <li>Remember to exclude deceased accounts in your Selection Management selection criteria and NETQuery queries, especially when running mailing lists.</li> <li>Keep security in mind. The Decease Account menu item can be secured so that a limited number of staff members can make these changes.</li> </ul> May 29, 2020 06:45:28 PM Attend a Free Demo of PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4855 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo dates are Thursday, June 11<sup>th</sup>, and Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> May 29, 2020 06:31:25 PM Setting Up Company Campaigns with PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4858 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> May 29, 2020 06:38:02 PM How Can We Help You? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4857 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 29, 2020 06:35:57 PM Now Available: Custom ENTERPRISE Database 2 SQL Scripts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4859 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> May 29, 2020 06:40:16 PM Be Prepared to Receive and Distribute Funds When An Emergency Occurs https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4794 <p>When a crisis arises and disrupts society, it's of utmost importance for nonprofits to jump into action right away.</p> <p>Why is it vital for your organization to respond quickly during a crisis? It shows that you are in touch with the needs of your community. It demonstrates to the public that you are agile and ready to face unchartered challenges. More importantly, responding quickly to a crisis is your responsibility; it's what the public expects and needs from you.</p> <p>Dive a little deeper into the concept by watching this webinar recording. The webinar is for organizations that do not currently use Andar e-Pledge and would like to learn more about the module. The content covers:</p> <ul> <li>Why it's important to distribute your emergency funds locally</li> <li>How a database that is integrated with Andar e-Pledge can get you immediate results</li> <li>How you can collect donations quickly and have the funds available right away</li> <li>How you can distribute funds to charities in need without delays</li> </ul> <p>Sign up to receive access to the video!<a href="https://support.andarsoftware.com/servlet/eAndar.article/4790/A-Community-Crisis-How-to-Respond-Quickly-and-Provide-Support-Fast?utm_source=CoffeeBreak&utm_medium=Newsletter&utm_campaign=e-Pledge" target="_blank" class="btn btn-primary" rel="noopener"></a></p> May 29, 2020 02:39:45 PM Meet Merline Leonce from United Way of Miami-Dade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4825 <p>In this month's Caring in Common spotlight, become acquainted with #BossLady Merline Leonce. Merline makes a big impact as Director of IT at United Way of Miami-Dade. Her responsibilities not only include managing multiple technology projects, and helping staff with hardware and software issues; she also runs the summer internship technology program for high school minorities at her organization. Get to know her better in the latest customer spotlight!</p> May 28, 2020 04:52:58 PM Keep Accounts Up-To-Date and Avoid Communication Mishaps with Decease Processing https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4860 <p>To avoid communication mishaps with your supporters and their families (such as mailing an appeal to a deceased donor), update ENTERPRISE accounts as you learn that someone has passed away. ENTERPRISE has a Decease Processing feature that changes the Account's status to Deceased, but also makes other adjustments depending on how involved the person was with your organization or if there is another name on the Account. Follow these steps to set an account as Deceased.</p> <p>With the Account open, go up to the very top menu bar and choose File > Decease Account for...</p> <p><img title="Buzz_DeceaseAccounts1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737323232/34383631/Buzz_DeceaseAccounts1.jpg" alt="Buzz_DeceaseAccounts1.jpg" width="100%" /></p> <p>The Decease Account window will appear. The Name Indicator will default to Primary Name but can be changed to Additional Name if that person on the account has passed away. Enter the Deceased Date. Notification Date and Confirmation Date will auto-populate to the current date but can be edited to reflect when you were notified of the donor's passing. Source is a site defined field. The values in this drop-down list display from the Decease Notification Source Codes Table (FRDCNTAB). Use this Source to record how you found out about the person's passing, e.g., from a newspaper obituary, a family member, returned mail, etc.</p> <p><img title="Buzz_DeceaseAccounts2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313737323233/34383631/Buzz_DeceaseAccounts2.jpg" alt="Buzz_DeceaseAccounts2.jpg" width="100%" /></p> <p>Assuming there is only one name on the account or both names are deceased, Decease Processing will make the following changes:</p> <ul> <li>Set the Account Status to Deceased</li> <li>Update the deceased information in Extended Bio</li> <li>Create a deceased Note and send to all active staff on active project assignments in Prospect Management</li> <li>Set end dates and change the status to inactive on Committee, Interest, Volunteer Roles, Relationships, Donor Roles</li> <li>Inactivate any assigned Prospect Management projects</li> <li>Add the word "Deceased" at the end of the account title bar with the name</li> </ul> <p>If there are two names on the account and the Primary Name is deceased, ENTERPRISE will update the formal name, update the title, and flip the names and name flags throughout the account so the Additional Name becomes the Primary Name.<br /><br />A few things to remember:</p> <ul> <li>There is no un-decease process in ENTERPRISE. Double-check that you are deceasing the correct account (not a junior, another family member, or neighbor with the same name), and their passing was confirmed.</li> <li>Remember to exclude deceased accounts in your Selection Management selection criteria and NETQuery queries, especially when running mailing lists.</li> <li>Keep security in mind. The Decease Account menu item can be secured so that a limited number of staff members can make these changes.</li> </ul> May 28, 2020 06:45:13 PM Attend a Free Demo of PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4854 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo dates are Thursday, June 11<sup>th</sup>, and Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> May 28, 2020 06:31:14 PM How Can We Help You? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4856 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 28, 2020 06:35:11 PM Set Default Acknowledgement Codes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4834 <p>Did you know that you can set up default acknowledgement codes in your Program Codes Table? It can be a different acknowledgement for one program than another program, based on the program's processing rules, i.e., State Program (campaign) vs. United Way Program (campaign).</p> <p><img title="Buzz_UW_Acknowledgment-Codes-1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313736373637/34383334/Buzz_UW_Acknowledgment-Codes-1.jpg" alt="Buzz_UW_Acknowledgment-Codes-1.jpg" width="100%" /></p> <p>These acknowledgements are added to gifts during Gift Entry. Learn more by visiting Customer Support</p> May 22, 2020 12:00:07 PM [Blog] Making a Lasting Impact Through Your Disaster Relief Efforts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4821 <p>Your nonprofit organization can greatly benefit from all of the hard work involved in responding to an emergency if the right planning is in place.</p> <p>Take a look at the latest blog to learn more.</p> May 22, 2020 04:25:34 PM [ENTERPRISE Academy] Setting Up Company Campaigns with PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4832 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> May 22, 2020 02:01:09 PM Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4819 <p>Earlier this year, we asked for your help in nominating an Andar Software Employee of the year. The nomination forms asked that you identify how the nominee performs beyond their "day-to-day" tasks and demonstrates dedication to their work and customers.</p> <p>Thank you for sharing your input. We were happy to see numerous nominations pour in that were thoughtful and inspiring.</p> <p>The winner of the Customer-Nominated Employee of the Year Award is Technical Support Specialist, Teresa Lowe-Hodges. Teresa was nominated by Joseph Redding, from Trident United Way, in North Charleston, South Carolina. Joseph shared with us that Teresa has a "calmness to her approach that only comes from deep experience and total confidence. She has the amazing ability to take fractured input, and (in her very calm, dry-humored way) always finds the solution."</p> <p>Congratulations Teresa! Thank you, Joseph, for sharing your nomination with the Andar Software community!</p> <p>Andar Software staff also took the time to nominate their colleagues. The winner of the Peer-Nominated Employee of the Year Award is Developer, Bardolph Tse. Bardolph is always willing to accept the next project even if he isn't familiar with the technology. He consistently maintains a positive outlook as he tackles new obstacles and is always able to resolve all challenges that come his way!</p> <p>Congratulations Bardolph!</p> May 22, 2020 04:24:55 PM [Free Demo] PledgeLink - Online Giving Tool https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4828 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo dates are Thursday, June 11<sup>th</sup>, and Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> May 22, 2020 01:51:48 PM Custom ENTERPRISE Database 2 SQL Scripts Now Available https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4831 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> May 22, 2020 01:58:59 PM Do You Need Help Filling the Gap? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4830 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 22, 2020 01:55:36 PM Set Default Acknowledgement Benefit Codes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4833 <p>Did you know that you can set up default acknowledgement benefit codes in your ENTERPRISE Codes Table?</p> <p>These benefits are added to gifts if no other benefits are set during Gift Entry. Gift Entry follows a hierarchy when setting benefits, first checking the gift's Sub-Source Code, then Source Code, then Program Level Code. If no benefits are set, Batch Processing will default the appropriate Acknowledgement Code from the ENTERPRISE Codes Table.</p> <p>In the ENTERPRISE Codes Table, you can set default values for the following:</p> <ul> <li>ACKCOD_0PL - Non-Commitment Pledge Acknowledgement Code</li> <li>ACKCOD_GFT - Default Acknowledgement Code (used for full-paid gifts)</li> <li>ACKCOD_INS - Pledge Installment Acknowledgement Code</li> </ul> <p> </p> <p><img title="Buzz_MD_Acknowledgment-Codes.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313736373634/34383333/Buzz_MD_Acknowledgment-Codes.jpg" alt="Buzz_MD_Acknowledgment-Codes.jpg" width="100%" /></p> May 21, 2020 11:43:35 AM [Blog] Making a Lasting Impact Through Your Disaster Relief Efforts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4820 <p>Your nonprofit organization can greatly benefit from all of the hard work involved in responding to an emergency if the right planning is in place.</p> <p>Take a look at the latest blog to learn more.</p> May 21, 2020 04:25:14 PM Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4818 <p>Earlier this year, we asked for your help in nominating an Andar Software Employee of the year. The nomination forms asked that you identify how the nominee performs beyond their "day-to-day" tasks and demonstrates dedication to their work and customers.</p> <p>Thank you for sharing your input. We were happy to see numerous nominations pour in that were thoughtful and inspiring.</p> <p>The winner of the Customer-Nominated Employee of the Year Award is Technical Support Specialist, Teresa Lowe-Hodges. Teresa was nominated by Joseph Redding, from Trident United Way, in North Charleston, South Carolina. Joseph shared with us that Teresa has a "calmness to her approach that only comes from deep experience and total confidence. She has the amazing ability to take fractured input, and (in her very calm, dry-humored way) always finds the solution."</p> <p>Congratulations Teresa! Thank you, Joseph, for sharing your nomination with the Andar Software community!</p> <p>Andar Software staff also took the time to nominate their colleagues. The winner of the Peer-Nominated Employee of the Year Award is Developer, Bardolph Tse. Bardolph is always willing to accept the next project even if he isn't familiar with the technology. He consistently maintains a positive outlook as he tackles new obstacles and is always able to resolve all challenges that come his way!</p> <p>Congratulations Bardolph!</p> May 21, 2020 04:24:43 PM [Free Demo] PledgeLink - Online Giving Tool https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4827 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo dates are Thursday, June 11<sup>th</sup>, and Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> May 21, 2020 01:51:29 PM Do You Need Help Filling the Gap? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4829 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 21, 2020 01:54:55 PM Call Attention to Critical Account Information with Alert Notes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4807 <p>As we continue social distancing and working safely from our homes, keeping everyone up to date on important information on your donor accounts is even more critical. Alert Notes can help as another form of notifications.</p> <p>What do you do with the information you need all staff to know? It may be that a major donor will only talk to the Director of Development and no one else. Maybe it's that a board member will only answer to one nickname. Or it may be about an overdue pledge that needs to be addressed as soon as possible. If you have information that is critical to how you communicate with a donor or handle their gifts, use an Alert Note to notify everyone accessing that account.</p> <p>Alert Notes pop up in a new window when you open an account through Account Management, Account Overview, and Gift Entry. But use caution when using Alert Notes. Too many unnecessary alerts may cause your colleagues to disregard them before reading if they do not think the information will be important.</p> <p><img title="Buzz_AlertNote1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313736323432/34383038/Buzz_AlertNote1.jpg" alt="Buzz_AlertNote1.jpg" width="100%" /></p> <p>Any Note can be made into an Alert Note by checking the Alert box on the Note.</p> <p><img title="Buzz_AlertNote2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313736323433/34383038/Buzz_AlertNote2.jpg" alt="Buzz_AlertNote2.jpg" width="100%" /></p> <p>Alternatively, you can make all Notes entered as a specific Note Type an Alert by checking the Alert box on the Note Type in the Note Types Table (FRNTETAB). Go to File > Open > Data Management > Code Tables to find the Note Types Table.</p> <p><img title="Buzz_AlertNote3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313736323434/34383038/Buzz_AlertNote3.jpg" alt="Buzz_AlertNote3.jpg" width="100%" /></p> May 15, 2020 05:37:24 PM [Free Demo] PledgeLink - Online Giving Tool https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4810 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo dates are Thursday, June 11<sup>th</sup>, and Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> May 15, 2020 09:39:08 PM [ENTERPRISE Academy] Setting Up Company Campaigns with PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4812 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.<a href="https://support.andarsoftware.com/servlet/eAndar.article/3736/ENTERPRISE-Academy-Classes" target="_blank" class="btn btn-primary" rel="noopener"></a></p> May 15, 2020 09:43:22 PM Upgrade Notice for PledgeLink Sites https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4815 <p>Please note that we will be upgrading PledgeLink this weekend, <strong>Friday, May 15<sup>th</sup>, to Monday, May 18<sup>th</sup></strong>.</p> <p><strong>The upgrade period will be Friday, May 15<sup>th</sup>, at 9 PM EDT through Monday, May 18<sup>th</sup>, at 8 AM EDT.</strong> During this time, connectivity to PledgeLink will be unavailable.</p> <p>If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a> and we will do our best to accommodate your schedule.</p> May 15, 2020 09:55:48 PM Custom ENTERPRISE Database 2 SQL Scripts Now Available https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4802 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> May 15, 2020 05:29:29 PM How Can We Help You? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4813 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 15, 2020 09:54:11 PM Upgrade ENTERPRISE to v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4806 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> May 15, 2020 05:34:44 PM Call Attention to Critical Account Information with Alert Notes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4808 <p>As we continue social distancing and working safely from our homes, keeping everyone up to date on important information on your donor accounts is even more critical. Alert Notes can help as another form of notifications.</p> <p>What do you do with the information you need all staff to know? It may be that a major donor will only talk to the Director of Development and no one else. Maybe it's that a board member will only answer to one nickname. Or it may be about an overdue pledge that needs to be addressed as soon as possible. If you have information that is critical to how you communicate with a donor or handle their gifts, use an Alert Note to notify everyone accessing that account.</p> <p>Alert Notes pop up in a new window when you open an account through Account Management, Account Overview, and Gift Entry. But use caution when using Alert Notes. Too many unnecessary alerts may cause your colleagues to disregard them before reading if they do not think the information will be important.</p> <p><img title="Buzz_AlertNote1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313736323432/34383038/Buzz_AlertNote1.jpg" alt="Buzz_AlertNote1.jpg" width="100%" /></p> <p>Any Note can be made into an Alert Note by checking the Alert box on the Note.</p> <p><img title="Buzz_AlertNote2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313736323433/34383038/Buzz_AlertNote2.jpg" alt="Buzz_AlertNote2.jpg" width="100%" /></p> <p>Alternatively, you can make all Notes entered as a specific Note Type an Alert by checking the Alert box on the Note Type in the Note Types Table (FRNTETAB). Go to File > Open > Data Management > Code Tables to find the Note Types Table.</p> <p><img title="Buzz_AlertNote3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313736323434/34383038/Buzz_AlertNote3.jpg" alt="Buzz_AlertNote3.jpg" width="100%" /></p> May 14, 2020 05:37:41 PM [Free Demo] PledgeLink - Online Giving Tool https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4809 <p>Join us for a free 1-hour demonstration of our stand-alone online giving tool: PledgeLink. As we look to our future fundraising efforts in the current environment of social distancing and working remotely, our strategies also need to shift to accommodate donors.</p> <p>The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges while ensuring that gift and designation options adhere to campaign system requirements. Organizations can define a 'default' electronic campaign for their organization, including gift options, designations, images, news, etc., thereby minimizing the administration associated with a workplace campaign. Company Administrators can then further customize PledgeLink to give it a specific "look and feel."</p> <p>The demo dates are Thursday, June 11<sup>th</sup>, and Thursday, June 25<sup>th</sup>, at 2 PM EDT.</p> May 14, 2020 09:31:40 PM [ENTERPRISE Academy] Setting Up Company Campaigns with PledgeLink https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4811 <p>Learn how to customize PledgeLink for each company campaign, including messaging, custom pledge forms, and importing employee files. The PledgeLink website offers nonprofit organizations the ability to create a customized user interface for companies and employees so that they can easily and efficiently access campaign information and make campaign pledges.</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.<a href="https://support.andarsoftware.com/servlet/eAndar.article/3736/ENTERPRISE-Academy-Classes" target="_blank" class="btn btn-primary" rel="noopener"></a></p> May 14, 2020 09:42:48 PM Upgrade Notice for PledgeLink Sites https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4814 <p>Please note that we will be upgrading PledgeLink this weekend, <strong>Friday, May 15<sup>th</sup>, to Monday, May 18<sup>th</sup></strong>.</p> <p><strong>The upgrade period will be Friday, May 15<sup>th</sup>, at 9 PM EDT through Monday, May 18<sup>th</sup>, at 8 AM EDT.</strong> During this time, connectivity to PledgeLink will be unavailable.</p> <p>If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a> and we will do our best to accommodate your schedule.</p> May 14, 2020 09:55:31 PM How Can We Help You? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4803 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 14, 2020 05:31:27 PM Upgrade ENTERPRISE to v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4805 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> May 14, 2020 05:34:15 PM [Blog] Have You Been Phished? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4777 <p>Our reliance on technology comes with an abundance of benefits, but it also comes with a bunch of new obstacles. One of those obstacles: email scams. How many times a week do you receive an email that looks or sounds questionable?</p> <p>Learn how to recognize phishing scams and protect yourself in this blog.</p> May 08, 2020 05:15:39 PM Custom ENTERPRISE Database 2 SQL Scripts Now Available https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4786 <p>It's that time of year again! Time to compile your Bold Play data for United Way Worldwide. The annual United Way Worldwide Database 2 Survey has been released. We have updated our custom ENTERPRISE data extraction scripts to correspond to this year's survey questions.<br /><br />The updated Database 2 SQL scripts and overview files are available for download from <a href="https://support.andarsoftware.com/" title="Customer Support" target="_blank" rel="noopener">Customer Support</a>. If you are hosted on our ENTERPRISE Express network, let us know if you would like assistance compiling your data through these scripts. Not hosted? No problem! We can still help you compile your data through our additional support services. Contact us to learn more.</p> <p>Remember to keep an eye to your UW's reporting deadline and any internal deadlines for gathering data.</p> May 08, 2020 07:39:32 PM Maintaining Historical Addresses https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4787 <p>Accounts within ENTERPRISE can have an unlimited number of associated addresses. As your constituents’ address information changes, it may be important to your organization to track historical addresses for reference. <br />ENTERPRISE allows you to distinguish between address updates made because of clerical errors and updates made because of changes to address information. This allows your staff to distinguish what types of updates should not create a historical record, such as spelling corrections, and what types of updates should create a historical address record, such as NCOA updates or direct constituent communications.</p> <p><strong>The following steps will help you maximize this functionality:</strong></p> <p>1) In the ENTERPRISE Code Table, ensure that the <strong>HISADRPRC</strong> flag is set to Y to turn on Historical Address Processing.</p> <p><img title="Buzz_HistoricalAddresses-MD_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735383137/34373837/Buzz_HistoricalAddresses-MD_1.jpg" alt="Buzz_HistoricalAddresses-MD_1.jpg" width="100%" /></p> <p>2) On an account’s Address tab, the Show History/Hide History toggle will be displayed.</p> <p><img title="Buzz_HistoricalAddresses-MD_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735383138/34373837/Buzz_HistoricalAddresses-MD_2.jpg" alt="Buzz_HistoricalAddresses-MD_2.jpg" width="100%" /></p> <p>3) On the address information window, when the Clerical checkbox is marked, address changes will not be tracked in the Historical Address log. For clerical changes to the address, such as correcting capitalization or spelling, ensure that the Clerical checkbox is marked.</p> <p><img title="Buzz_HistoricalAddresses-MD_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735383139/34373837/Buzz_HistoricalAddresses-MD_3.jpg" alt="Buzz_HistoricalAddresses-MD_3.jpg" width="100%" /></p> <p>4) When the Clerical checkbox is not marked, address changes will be tracked in the Historical Address log. For changes to the address, such as a donor move, ensure that the Clerical checkbox is not marked.</p> <p>5) On the Address tab, when the Show History button is selected, address changes that were made with the clerical box checked will not appear. Address changes that were made without the clerical checkbox marked will appear.</p> <p><img title="Buzz_HistoricalAddresses-MD_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735383230/34373837/Buzz_HistoricalAddresses-MD_4.jpg" alt="Buzz_HistoricalAddresses-MD_4.jpg" width="100%" /></p> May 08, 2020 08:35:36 AM PLEDGELINK Upgrade Notice https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4788 <p>Are you running your workplace campaigns through the PledgeLink web campaign software?</p> <p>Please note that we will be upgrading PLEDGELINK to v8 on the weekend of <strong>May 16, 2020</strong>.</p> <p><strong>The upgrade period will be Friday, May 15, at 9 PM EDT through Monday, May 18, at 8 AM EDT.</strong> During this period, connectivity to PLEDGELINK will be unavailable.</p> <p>If there are any issues with this schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a>.</p> <p> </p> May 08, 2020 08:44:58 AM Attend Online Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4781 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> May 08, 2020 05:36:16 PM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4783 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 08, 2020 05:37:46 PM Upgrade to the Latest Version of ENTERPRISE https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4785 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> May 08, 2020 05:39:35 PM [Blog] Have You Been Phished? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4778 <p>Our reliance on technology comes with an abundance of benefits, but it also comes with a bunch of new obstacles. One of those obstacles: email scams. How many times a week do you receive an email that looks or sounds questionable?</p> <p>Learn how to recognize phishing scams and protect yourself in this blog.</p> May 07, 2020 05:16:04 PM Maintaining Historical Addresses https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4779 <p>Accounts within ENTERPRISE can have an unlimited number of associated addresses. As your constituents’ address information changes, it may be important to your organization to track historical addresses for reference.</p> <p>ENTERPRISE allows you to distinguish between address updates made because of clerical errors and updates made because of changes to address information. This enables your staff to distinguish what types of updates should not create a historical record, such as spelling corrections, and what kinds of updates should create a historical address record, such as NCOA updates or direct constituent communications.</p> <p><strong>The following steps will help you maximize this functionality:</strong></p> <p>1) In the Enterprise Code Table, ensure that the <strong>HISADRPRC</strong> flag is set to Y to turn on Historical Address Processing.</p> <p><img title="Buzz_HistoricalAddresses-MD_1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735373538/34373739/Buzz_HistoricalAddresses-MD_1.jpg" alt="Buzz_HistoricalAddresses-MD_1.jpg" width="100%" /></p> <p>2) On an account’s Address tab, the Show History/Hide History toggle will be displayed.</p> <p><img title="Buzz_HistoricalAddresses-MD_2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735373539/34373739/Buzz_HistoricalAddresses-MD_2.jpg" alt="Buzz_HistoricalAddresses-MD_2.jpg" width="100%" /></p> <p>3) On the address information window, when the Clerical checkbox is marked, address changes will not be tracked in the Historical Address log. For clerical changes to the address, such as correcting capitalization or spelling, ensure that the Clerical checkbox is marked.</p> <p><img title="Buzz_HistoricalAddresses-MD_3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735373630/34373739/Buzz_HistoricalAddresses-MD_3.jpg" alt="Buzz_HistoricalAddresses-MD_3.jpg" width="100%" /></p> <p>4) When the Clerical checkbox is not marked, address changes will be tracked in the Historical Address log. For changes to the address, such as a donor move, ensure that the Clerical checkbox is not marked.</p> <p>5) On the Address tab, when the Show History button is selected, address changes that were made with the clerical box checked will not appear. Address changes that were made without the clerical checkbox marked will appear.</p> <p><img title="Buzz_HistoricalAddresses-MD_4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735373635/34373739/Buzz_HistoricalAddresses-MD_4.jpg" alt="Buzz_HistoricalAddresses-MD_4.jpg" width="100%" /></p> May 07, 2020 05:22:49 PM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4782 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 07, 2020 05:37:35 PM Upgrade to the Latest Version of ENTERPRISE https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4784 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> May 07, 2020 05:39:19 PM ENTERPRISE Quick Exports https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4751 <p>There are three speedy ways to gather information, and to export it for manipulation or printing. Find out what they are below.</p> <p>The three options are:</p> <ul> <li>The Light Bulb</li> <li>Export to Excel</li> <li>Export to Word</li> </ul> <p><strong>The Light Bulb</strong></p> <p>When you are navigating throughout ENTERPRISE certain windows will have a light bulb on the top left hand of the toolbar. This light bulb only appears when it is applicable.</p> <p>This is extremely useful when searching for individuals or companies with a certain donor role, committee, or interest, when you need a list of those who have given to a specific designation, or when you need a list of everyone within a certain complete structure.</p> <p>When you see the light bulb, click it!</p> <p><img title="Buzz_QuickExports-1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735313038/34373532/Buzz_QuickExports-1.jpg" alt="Buzz_QuickExports-1.jpg" width="100%" /></p> <p>Once you have the Light Bulb results you can click on the Excel Icon on the ENTERPRISE toolbar. This will export the data to Excel.</p> <p><strong>The Excel Export</strong></p> <p>Though you use the Excel Export functionality to export the list that the Light Bulb generates, you will also see the Excel icon appear other places throughout ENTERPRISE. Most commonly the Excel icon appears on inquiry windows to make it easy to export your query results.</p> <p><img title="Buzz_QuickExports-2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735313039/34373532/Buzz_QuickExports-2.jpg" alt="Buzz_QuickExports-2.jpg" width="100%" /></p> <p><strong>The Word Template</strong></p> <p>When looking at an account you may see the Microsoft Word icon on the toolbar. If you select this button you will be able to quickly extract the name and address information to be inserted into Word in letter format.</p> <p>First, find an account in ENTERPRISE. Then click on the Word icon in the toolbar. A window will appear here. You may select the address that you wish to use here, and even a Word template if you have one stored on your workstation.</p> <p><img title="Buzz_QuickExports-3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735313130/34373532/Buzz_QuickExports-3.jpg" alt="Buzz_QuickExports-3.jpg" width="100%" /></p> <p>You can also copy addresses, phone numbers, FRIDs, address labels, and more with a simple right mouse click or from the Toolbar Edit dropdown.</p> <p><img title="Buzz_QuickExports-4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735313131/34373532/Buzz_QuickExports-4.jpg" alt="Buzz_QuickExports-4.jpg" width="100%" /></p> May 01, 2020 08:44:53 PM Webinar: How to Respond Quickly and Provide Support Fast During a Crisis https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4765 <p><img title="Andar-Webinar_e-Pledge-for-Emergency-Response_Non-Customers_CoffeeB.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735333735/34373635/Andar-Webinar_e-Pledge-for-Emergency-Response_Non-Customers_CoffeeB.jpg" alt="Andar-Webinar_e-Pledge-for-Emergency-Response_Non-Customers_CoffeeB.jpg" width="100%" /></p> <p>This webinar is for organizations that want to learn about the Andar e-Pledge module.</p> <p>How prepared is your organization to receive and distribute funds to its community if an emergency occurs? Attend this live webinar to learn about the following:</p> <ul> <li>Why it's important to distribute your emergency funds locally</li> <li>How a database that is integrated with Andar e-Pledge can get you immediate results</li> <li>How you can collect donations quickly and have the funds available right away</li> <li>How you can distribute funds to charities in need without delays</li> </ul> <p>Register today to attend the live webinar on May 6, 2020, at 2 PM.</p> May 01, 2020 02:41:52 PM Upgrade Notice for Hosted Sites https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4762 <p>Please note that we will be upgrading ENTERPRISE to v2020.01 on the ENTERPRISE Express network this weekend.</p> <p><strong>The upgrade period will be Friday, May 1<sup>st</sup>, at 9 PM EDT through Saturday, May 2<sup>nd</sup>, at 9 PM EDT</strong>. During this period, connectivity to all applications, including ENTERPRISE, NETQuery, NETNotes, etc. will be unavailable.</p> <p>If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a> and we will do our best to accommodate your schedule.</p> May 01, 2020 11:54:49 AM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4758 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> May 01, 2020 07:01:45 PM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4754 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> May 01, 2020 03:59:41 PM Upgrade to the Latest Version https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4756 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> May 01, 2020 04:04:32 PM ENTERPRISE Quick Exports https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4752 <p>There are three speedy ways to gather information, and to export it for manipulation or printing. Find out what they are below.</p> <p>The three options are:</p> <ul> <li>The Light Bulb</li> <li>Export to Excel</li> <li>Export to Word</li> </ul> <p><strong>The Light Bulb</strong></p> <p>When you are navigating throughout ENTERPRISE certain windows will have a light bulb on the top left hand of the toolbar. This light bulb only appears when it is applicable.</p> <p>This is extremely useful when searching for individuals or companies with a certain donor role, committee, or interest, when you need a list of those who have given to a specific designation, or when you need a list of everyone within a certain complete structure.</p> <p>When you see the light bulb, click it!</p> <p><img title="Buzz_QuickExports-1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735313038/34373532/Buzz_QuickExports-1.jpg" alt="Buzz_QuickExports-1.jpg" width="100%" /></p> <p>Once you have the Light Bulb results you can click on the Excel Icon on the ENTERPRISE toolbar. This will export the data to Excel.</p> <p><strong>The Excel Export</strong></p> <p>Though you use the Excel Export functionality to export the list that the Light Bulb generates, you will also see the Excel icon appear other places throughout ENTERPRISE. Most commonly the Excel icon appears on inquiry windows to make it easy to export your query results.</p> <p><img title="Buzz_QuickExports-2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735313039/34373532/Buzz_QuickExports-2.jpg" alt="Buzz_QuickExports-2.jpg" width="100%" /></p> <p><strong>The Word Template</strong></p> <p>When looking at an account you may see the Microsoft Word icon on the toolbar. If you select this button you will be able to quickly extract the name and address information to be inserted into Word in letter format.</p> <p>First, find an account in ENTERPRISE. Then click on the Word icon in the toolbar. A window will appear here. You may select the address that you wish to use here, and even a Word template if you have one stored on your workstation.</p> <p><img title="Buzz_QuickExports-3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735313130/34373532/Buzz_QuickExports-3.jpg" alt="Buzz_QuickExports-3.jpg" width="100%" /></p> <p>You can also copy addresses, phone numbers, FRIDs, address labels, and more with a simple right mouse click or from the Toolbar Edit dropdown.</p> <p><img title="Buzz_QuickExports-4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735313131/34373532/Buzz_QuickExports-4.jpg" alt="Buzz_QuickExports-4.jpg" width="100%" /></p> April 30, 2020 08:45:21 PM Webinar: How to Respond Quickly and Provide Support Fast During a Crisis https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4764 <p><img title="Andar-Webinar_e-Pledge-for-Emergency-Response_Non-Customers_CoffeeB.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313735333734/34373634/Andar-Webinar_e-Pledge-for-Emergency-Response_Non-Customers_CoffeeB.jpg" alt="Andar-Webinar_e-Pledge-for-Emergency-Response_Non-Customers_CoffeeB.jpg" width="100%" /></p> <p>This webinar is for organizations that want to learn about the Andar e-Pledge module.</p> <p>How prepared is your organization to receive and distribute funds to its community if an emergency occurs? Attend this live webinar to learn about the following:</p> <ul> <li>Why it's important to distribute your emergency funds locally</li> <li>How a database that is integrated with Andar e-Pledge can get you immediate results</li> <li>How you can collect donations quickly and have the funds available right away</li> <li>How you can distribute funds to charities in need without delays</li> </ul> <p>Register today to attend the live webinar on May 6, 2020, at 2 PM.</p> April 30, 2020 02:39:39 PM Upgrade Notice for Hosted Sites https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4763 <p>Please note that we will be upgrading ENTERPRISE to v2020.01 on the ENTERPRISE Express network this weekend.</p> <p><strong>The upgrade period will be Friday, May 1<sup>st</sup>, at 9 PM EDT through Saturday, May 2<sup>nd</sup>, at 9 PM EDT</strong>. During this period, connectivity to all applications, including ENTERPRISE, NETQuery, NETNotes, etc. will be unavailable.</p> <p>If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a> and we will do our best to accommodate your schedule.</p> April 30, 2020 11:54:58 AM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4757 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> April 30, 2020 07:01:28 PM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4753 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> April 30, 2020 03:59:24 PM Upgrade to the Latest Version https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4755 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 30, 2020 04:04:08 PM This Month's Spotlight is on Shasta Lockwood https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4717 <p>Shasta works hard at building relationships with individual donors and organizations currently contributing to United Way of the Plains; while also working to develop new relationships.</p> <p>Learn more about her responsibilities in this month's Caring in Common customer spotlight.</p> April 24, 2020 09:49:18 AM 7 Questions You Should Answer When Evaluating the Effectiveness of Your Nonprofit CRM https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4727 <p>What are some questions you should consider when evaluating the effectiveness of your Customer Relationship Management database?</p> <p>Read our latest blog article to find out.</p> April 24, 2020 11:27:53 AM Webinar: How to Respond Quickly and Provide Support Fast During a Crisis https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4742 <p>This webinar is for organizations that want to learn about the Andar e-Pledge module.</p> <p>How prepared is your organization to receive and distribute funds to its community if an emergency occurs? Attend this live webinar to learn about the following:</p> <ul> <li>Why it's important to distribute your emergency funds locally</li> <li>How a database that is integrated with Andar e-Pledge can get you immediate results</li> <li>How you can collect donations quickly and have the funds available right away</li> <li>How you can distribute funds to charities in need without delays</li> </ul> <p>Register today to attend the live webinar on May 6, 2020, at 2 PM.</p> April 24, 2020 06:44:55 PM Appointment of a New General Manager for Andar Software https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4724 <p>Andar Software is pleased to announce that Harry Veening has been appointed General Manager of Andar Software as of April 27, 2020. Harry will be replacing Réal Bédard, who will be retiring.</p> <p>Andar Software extends its sincerest gratitude to Réal Bédard for his dedication, innovation, and leadership over the past thirty years. Réal’s journey with Andar Software began when he developed the integrated software platform widely known in the industry as Andar/360. “I am incredibly grateful for the relationships I have built over the years, and the many customers I have had the honour to work with. I am looking forward to new challenges in the future, and this retirement from my job is a step toward this new life journey,” shares Réal Bédard.</p> April 24, 2020 11:26:10 AM Upgrade Notice for Hosted Sites https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4750 <p>Please note that we will be upgrading ENTERPRISE to v2020.01 on the ENTERPRISE Express network on the weekend of <strong>Saturday, May 2<sup>nd</sup></strong>.</p> <p><strong>The upgrade period will be Friday, May 1<sup>st</sup>, at 9 PM EDT through Saturday, May 2<sup>nd</sup>, at 9 PM EDT</strong>. During this period, connectivity to all applications, including ENTERPRISE, NETQuery, NETNotes, etc. will be unavailable.</p> <p>If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a> and we will do our best to accommodate your schedule.</p> April 24, 2020 08:32:06 PM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4744 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> April 24, 2020 08:13:35 PM Upgrade to ENTERPRISE v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4746 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 24, 2020 08:17:31 PM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4748 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> April 24, 2020 08:23:12 PM This Month's Spotlight is on Shasta Lockwood https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4716 <p>Shasta works hard at building relationships with individual donors and organizations currently contributing to United Way of the Plains; while also working to develop new relationships.</p> <p>Learn more about her responsibilities in this month's Caring in Common customer spotlight.</p> April 23, 2020 09:48:57 AM 7 Questions You Should Answer When Evaluating the Effectiveness of Your Nonprofit CRM https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4726 <p>What are some questions you should consider when evaluating the effectiveness of your Customer Relationship Management database?</p> <p>Read our latest blog article to find out.</p> April 23, 2020 11:27:42 AM Webinar: How to Respond Quickly and Provide Support Fast During a Crisis https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4741 <p>This webinar is for organizations that want to learn about the Andar e-Pledge module.</p> <p>How prepared is your organization to receive and distribute funds to its community if an emergency occurs? Attend this live webinar to learn about the following:</p> <ul> <li>Why it's important to distribute your emergency funds locally</li> <li>How a database that is integrated with Andar e-Pledge can get you immediate results</li> <li>How you can collect donations quickly and have the funds available right away</li> <li>How you can distribute funds to charities in need without delays</li> </ul> <p>Register today to attend the live webinar on May 6, 2020, at 2 PM.</p> April 23, 2020 06:44:38 PM Appointment of a New General Manager for Andar Software https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4723 <p>Andar Software is pleased to announce that Harry Veening has been appointed General Manager of Andar Software as of April 27, 2020. Harry will be replacing Réal Bédard, who will be retiring.</p> <p>Andar Software extends its sincerest gratitude to Réal Bédard for his dedication, innovation, and leadership over the past thirty years. Réal’s journey with Andar Software began when he developed the integrated software platform widely known in the industry as Andar/360. “I am incredibly grateful for the relationships I have built over the years, and the many customers I have had the honour to work with. I am looking forward to new challenges in the future, and this retirement from my job is a step toward this new life journey,” shares Réal Bédard.</p> April 23, 2020 11:25:56 AM Upgrade Notice for Hosted Sites https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4749 <p>Please note that we will be upgrading ENTERPRISE to v2020.01 on the ENTERPRISE Express network on the weekend of <strong>Saturday, May 2<sup>nd</sup></strong>.</p> <p><strong>The upgrade period will be Friday, May 1<sup>st</sup>, at 9 PM EDT through Saturday, May 2<sup>nd</sup>, at 9 PM EDT</strong>. During this period, connectivity to all applications, including ENTERPRISE, NETQuery, NETNotes, etc. will be unavailable.</p> <p>If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a> and we will do our best to accommodate your schedule.</p> April 23, 2020 08:31:49 PM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4743 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> April 23, 2020 08:13:02 PM Upgrade to ENTERPRISE v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4745 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 23, 2020 08:16:47 PM Help Filling the Gap https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4747 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> April 23, 2020 08:22:51 PM ENTERPRISE Accounts on One Screen https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4712 <p>Have you ever wanted faster, more convenient access to the ENTERPRISE screens you most frequently use? Would you like to navigate to the data you need with fewer mouse clicks? Customized Account Overview windows can help you do just that!<br /><br />Click on the eye-glasses icon in the toolbar when you need to reference a specific set of donor information quickly in ENTERPRISE.</p> <p><img class="AndarImgExLG" title="Buzz_Accounts-One-Screen-1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353838/34373131/Buzz_Accounts-One-Screen-1.jpg" alt="Buzz_Accounts-One-Screen-1.jpg" width="100%" /></p> <p> </p> <p>An account inquiry window will appear; query for and select an account. Then, the Account Overview window will open.</p> <p><img class="AndarImgExLG" title="Buzz_Accounts-One-Screen-2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353839/34373131/Buzz_Accounts-One-Screen-2.jpg" alt="Buzz_Accounts-One-Screen-2.jpg" width="100%" /></p> <p> </p> <p>The Account Overview window can be customized for your organization, and even for individual ENTERPRISE users, to provide detailed donor information at-a-glance on one screen.</p> <p>A default Account Overview window can be created as a starting point for all users. This default will be accessed by any users who do not have individually customized settings.</p> <p>Individual users can also create a customized Account Overview window based on the role of the user and the unique way they need to access particular donor information.</p> <p>For example, a "Major Gift Fundraiser" screen can be configured to display donor roles, committees, prospect management projects, and contacts.</p> <p>Below are steps to help you maximize this functionality:</p> <ol> <li>Depending on security at your organization, staff may have the ability to make these changes themselves, or if not, they will need to be done by the Application Manager.<br /><span style="font-size: 12pt;">a. An individual can make changes to their window by going to:<br /></span><span style="font-size: 12pt;">File -> Open -> User Profile -> Account Overview Window Display<br /></span><span style="font-size: 12pt;">b. And then following the steps below.</span></li> <li>An administrator can make changes to individual staff overview windows by going to:<br /><span style="font-size: 12pt;">a. File -> Open -> Data Management -> User Configuration Management<br /></span><span style="font-size: 12pt;">b. Select the appropriate User ID from the drop-down list<br /><br /><img class="AndarImgExLG" title="Buzz_Accounts-One-Screen-3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353930/34373131/Buzz_Accounts-One-Screen-3.jpg" alt="Buzz_Accounts-One-Screen-3.jpg" width="100%" /><br /><br />c. Click the Configure Overview Window link.<br /><img class="AndarImgExLG" title="Buzz_Accounts-One-Screen-4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353931/34373131/Buzz_Accounts-One-Screen-4.jpg" alt="Buzz_Accounts-One-Screen-4.jpg" width="100%" /><br /><br />d. Select an Account Category and click OK. <br /><br /><img class="AndarImgLG" title="Buzz_Accounts-One-Screen-5.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353932/34373131/Buzz_Accounts-One-Screen-5.jpg" alt="Buzz_Accounts-One-Screen-5.jpg" width="100%" /><br /><br />*A different overview window can be configured for each of the Account Categories (i.e.: you may have a different display for Foundation accounts versus Individual accounts).<br /></span></li> <li><span style="font-size: 12pt;"><span style="font-size: 12pt;">Customize the Overview window as follows:<br />a. To move existing displays around, click on the display and drag and drop into the desired location. Use "Ctrl Click" to highlight and move multiple displays at once.<br />b. To insert a new display, right-click to "Add Display" and select from the available list. Use "Ctrl Click" within this listing to insert multiple displays at once. Position display(s) by dragging.<br /><br /><img class="AndarImgLG" title="Buzz_Accounts-One-Screen-6.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353933/34373131/Buzz_Accounts-One-Screen-6.jpg" alt="Buzz_Accounts-One-Screen-6.jpg" width="100%" /><br /><br />c. To remove a display, right-click and pick "Remove Display."<br />d. To re-size a display, highlight by clicking it, then position your cursor over the border on any side. When the cursor becomes a two-sided arrow, click and drag the border to the desired size.<br />e. To align multiple displays, use "Ctrl Click" and highlight each, then right-click to "Align Display". Select the desired alignment option.</span></span></li> <li><span style="font-size: 12pt;">The Overview window can be reset to the Last Saved display or the Default display as required. Right-click to "Reset Display".</span></li> </ol> April 17, 2020 11:16:32 AM Upgrade Notice for Hosted Sites https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4710 <p>Please note that we will be upgrading ENTERPRISE to v2020.01 on the ENTERPRISE Express network on the weekend of <strong>Saturday, May 2<sup>nd</sup></strong>.</p> <p><strong>The upgrade period will be Friday, May 1<sup>st</sup>, at 9 PM EDT through Saturday, May 2<sup>nd</sup>, at 9 PM EDT</strong>. During this period, connectivity to all applications, including ENTERPRISE, NETQuery, NETNotes, etc. will be unavailable.</p> <p>If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a> and we will do our best to accommodate your schedule.</p> April 17, 2020 10:37:27 AM Assistance While Working From Home https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4708 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> April 17, 2020 10:23:11 AM Participate in Online Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4706 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> April 17, 2020 10:16:57 AM Upgrade to ENTERPRISE v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4704 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 17, 2020 10:14:43 AM ENTERPRISE Accounts on One Screen https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4711 <p>Have you ever wanted faster, more convenient access to the ENTERPRISE screens you most frequently use? Would you like to navigate to the data you need with fewer mouse clicks? Customized Account Overview windows can help you do just that!<br /><br />Click on the eye-glasses icon in the toolbar when you need to reference a specific set of donor information quickly in ENTERPRISE.</p> <p><img class="AndarImgExLG" title="Buzz_Accounts-One-Screen-1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353838/34373131/Buzz_Accounts-One-Screen-1.jpg" alt="Buzz_Accounts-One-Screen-1.jpg" width="100%" /></p> <p> </p> <p>An account inquiry window will appear; query for and select an account. Then, the Account Overview window will open.</p> <p><img class="AndarImgExLG" title="Buzz_Accounts-One-Screen-2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353839/34373131/Buzz_Accounts-One-Screen-2.jpg" alt="Buzz_Accounts-One-Screen-2.jpg" width="100%" /></p> <p> </p> <p>The Account Overview window can be customized for your organization, and even for individual ENTERPRISE users, to provide detailed donor information at-a-glance on one screen.</p> <p>A default Account Overview window can be created as a starting point for all users. This default will be accessed by any users who do not have individually customized settings.</p> <p>Individual users can also create a customized Account Overview window based on the role of the user and the unique way they need to access particular donor information.</p> <p>For example, a "Major Gift Fundraiser" screen can be configured to display donor roles, committees, prospect management projects, and contacts.</p> <p>Below are steps to help you maximize this functionality:</p> <ol> <li>Depending on security at your organization, staff may have the ability to make these changes themselves, or if not, they will need to be done by the Application Manager.<br /><span style="font-size: 12pt;">a. An individual can make changes to their window by going to:<br /></span><span style="font-size: 12pt;">File -> Open -> User Profile -> Account Overview Window Display<br /></span><span style="font-size: 12pt;">b. And then following the steps below.</span></li> <li>An administrator can make changes to individual staff overview windows by going to:<br /><span style="font-size: 12pt;">a. File -> Open -> Data Management -> User Configuration Management<br /></span><span style="font-size: 12pt;">b. Select the appropriate User ID from the drop-down list<br /><br /><img class="AndarImgExLG" title="Buzz_Accounts-One-Screen-3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353930/34373131/Buzz_Accounts-One-Screen-3.jpg" alt="Buzz_Accounts-One-Screen-3.jpg" width="100%" /><br /><br />c. Click the Configure Overview Window link.<br /><img class="AndarImgExLG" title="Buzz_Accounts-One-Screen-4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353931/34373131/Buzz_Accounts-One-Screen-4.jpg" alt="Buzz_Accounts-One-Screen-4.jpg" width="100%" /><br /><br />d. Select an Account Category and click OK. <br /><br /><img class="AndarImgLG" title="Buzz_Accounts-One-Screen-5.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353932/34373131/Buzz_Accounts-One-Screen-5.jpg" alt="Buzz_Accounts-One-Screen-5.jpg" width="100%" /><br /><br />*A different overview window can be configured for each of the Account Categories (i.e.: you may have a different display for Foundation accounts versus Individual accounts).<br /></span></li> <li><span style="font-size: 12pt;"><span style="font-size: 12pt;">Customize the Overview window as follows:<br />a. To move existing displays around, click on the display and drag and drop into the desired location. Use "Ctrl Click" to highlight and move multiple displays at once.<br />b. To insert a new display, right-click to "Add Display" and select from the available list. Use "Ctrl Click" within this listing to insert multiple displays at once. Position display(s) by dragging.<br /><br /><img class="AndarImgLG" title="Buzz_Accounts-One-Screen-6.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734353933/34373131/Buzz_Accounts-One-Screen-6.jpg" alt="Buzz_Accounts-One-Screen-6.jpg" width="100%" /><br /><br />c. To remove a display, right-click and pick "Remove Display."<br />d. To re-size a display, highlight by clicking it, then position your cursor over the border on any side. When the cursor becomes a two-sided arrow, click and drag the border to the desired size.<br />e. To align multiple displays, use "Ctrl Click" and highlight each, then right-click to "Align Display". Select the desired alignment option.</span></span></li> <li><span style="font-size: 12pt;">The Overview window can be reset to the Last Saved display or the Default display as required. Right-click to "Reset Display".</span></li> </ol> April 16, 2020 10:42:33 AM Upgrade Notice for Hosted Sites https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4709 <p>Please note that we will be upgrading ENTERPRISE to v2020.01 on the ENTERPRISE Express network on the weekend of <strong>Saturday, May 2<sup>nd</sup></strong>.</p> <p><strong>The upgrade period will be Friday, May 1<sup>st</sup>, at 9 PM EDT through Saturday, May 2<sup>nd</sup>, at 9 PM EDT</strong>. During this period, connectivity to all applications, including ENTERPRISE, NETQuery, NETNotes, etc. will be unavailable.</p> <p>If there are any issues with this work schedule impacting your organization, please call the Support Line at 877.479.3780, press 13, or email us at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a> and we will do our best to accommodate your schedule.</p> April 16, 2020 10:37:10 AM Assistance While Working From Home https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4707 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> April 16, 2020 10:22:46 AM Participate in Online Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4705 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> April 16, 2020 10:16:42 AM Upgrade to ENTERPRISE v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4703 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 16, 2020 10:13:15 AM Assistance While Working From Home https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4690 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> April 10, 2020 03:02:49 PM Participate in Online Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4694 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> April 10, 2020 03:09:51 PM Upgrade to ENTERPRISE v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4692 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 10, 2020 03:07:08 PM Are You on Social Media? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4626 <p>Connect, Tweet, and Follow Andar Software on social media to see industry updates, events, and useful resources.</p> <p>We hope to see you there!</p> <p><a href="https://www.linkedin.com/company/andarsoftware/" title="LinkedIn" target="_blank" rel="noopener">LinkedIn</a></p> <p><a href="https://twitter.com/AndarSoftware" title="Twitter" target="_blank" rel="noopener">Twitter</a></p> <p><a href="https://www.facebook.com/AndarSoftware/" title="Facebook" target="_blank" rel="noopener">Facebook</a></p> April 10, 2020 09:12:45 AM Assistance While Working From Home https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4689 <p>The past few weeks have involved a lot of new challenges for everyone. Each day we are confronted with keeping abreast of the latest news on the coronavirus, in addition to adjusting to new physical distancing practices, and keeping ourselves and loved ones healthy. Along with all of these new practices, our work environments have been altered drastically. Video conference calls, fluctuating wifi connections, and working with kids in the room or pets on our laps has become the new norm.</p> <p>It's a lot of newness in our lives! We want to reassure you that we are here to support you, and are reaching out to see if you need any help from us while you work from home. If your connection to ENTERPRISE is not secure or if your internet connections are not reliable, our team may be able to help you process pledges or fill areas where you may have current gaps.</p> <p>Let us know if and how we can help you. We'd be happy to roll up our sleeves and support you through this unique period.</p> April 09, 2020 03:02:38 PM Participate in Online Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4693 <p>Receive skills training across the entire ENTERPRISE product from the comfort of your home. By attending ENTERPRISE Academy, you'll have the opportunity to grow professionally, become more tech-savvy, and have more influence at work. All of this will result in you having a more significant impact on the community you support!</p> <p>Classes run for approximately two hours. All attendees are welcomed to ask questions on the spot if they want the instructor to explain concepts further.</p> <p>There are a variety of topics and dates from which to choose. Visit the link below to learn more.</p> April 09, 2020 03:09:01 PM Upgrade to ENTERPRISE v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4691 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 09, 2020 03:06:45 PM Are You on Social Media? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4625 <p>Connect, Tweet, and Follow Andar Software on social media to see industry updates, events, and useful resources.</p> <p>We hope to see you there!</p> <p><a href="https://www.linkedin.com/company/andarsoftware/" title="LinkedIn" target="_blank" rel="noopener">LinkedIn</a></p> <p><a href="https://twitter.com/AndarSoftware" title="Twitter" target="_blank" rel="noopener">Twitter</a></p> <p><a href="https://www.facebook.com/AndarSoftware/" title="Facebook" target="_blank" rel="noopener">Facebook</a></p> April 09, 2020 09:12:11 AM Notifications During the COVID-19 Emergency https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4671 <p>Have you implemented a fundraising effort to collect funds to help provide relief and assistance to those affected by the COVID-19 outbreak? Have you also implemented a social distancing effort that encourages staff to work from home?</p> <p>If the answer is yes to both these questions, how are staff kept apprised of the gifts coming in for this new fundraising effort? ENTERPRISE can help keep your staff updated via Notifications which email staff daily of any new COVID-19 gifts that have been processed.</p> <p>Administrators can easily set up a Notification for staff via <em>File</em> > <em>Open</em> > <em>Data Management</em> > <em>User Notification Subscription Management</em>. Read step by step instructions by logging into Customer Support.</p> <p><img title="Buzz_COVID-19-Notifications1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313733393939/34363731/Buzz_COVID-19-Notifications1.jpg" alt="Buzz_COVID-19-Notifications1.jpg" width="100%" /></p> <p>For assistance with any of these steps, you can contact the ENTERPRISE help desk at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a></p> April 03, 2020 02:46:22 PM Receive Help Upgrading to v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4667 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 03, 2020 02:37:52 PM Attend ENTERPRISE Academy Online https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4669 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> April 03, 2020 02:41:46 PM Notifications During the COVID-19 Emergency https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4670 <p>Have you implemented a fundraising effort to collect funds to help provide relief and assistance to those affected by the COVID-19 outbreak? Have you also implemented a social distancing effort that encourages staff to work from home?</p> <p>If the answer is yes to both these questions, how are staff kept apprised of the gifts coming in for this new fundraising effort? ENTERPRISE can help keep your staff updated via Notifications which email staff daily of any new COVID-19 gifts that have been processed.</p> <p>Administrators can easily set up a Notification for staff via <em>File</em> > <em>Open</em> > <em>Data Management</em> > <em>User Notification Subscription Management</em>. Read step by step instructions by logging into Customer Support.</p> <p><img title="Buzz_COVID-19-Notifications1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313734303031/34363730/Buzz_COVID-19-Notifications1.jpg" alt="Buzz_COVID-19-Notifications1.jpg" width="100%" /></p> <p>For assistance with any of these steps, you can contact the ENTERPRISE help desk at <a href="mailto:EnterpriseSupport@AndarSoftware.com">EnterpriseSupport@AndarSoftware.com</a></p> April 02, 2020 02:45:50 PM Receive Help Upgrading to v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4666 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 requires SQL Server 2012 or later.</strong></p> April 02, 2020 02:37:31 PM Attend ENTERPRISE Academy Online https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4668 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> April 02, 2020 02:41:26 PM This Month's Spotlight is on United Way Winnipeg https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4650 <p>Get to know Eric Friesen in this month's Caring in Common spotlight. Eric is CRM Product Manager at United Way Winnipeg. Read on to learn what a typical day in his role is like!</p> March 27, 2020 01:22:52 PM Adjustments to Pledges with Associated Payments https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4657 <p>Adjustments are used to change completed financial transactions. Periodically, a change is required on a pledge that should also be applied to all of its previously processed payments. ENTERPRISE allows users to adjust all payments associated with a particular pledge when an adjustment is made to the pledge itself. Please note that this functionality applies to specific scenarios, discussed later in this email.<br /><br />When a pledge with associated payments is adjusted, a window pops up, indicating that payments have been made toward that pledge and giving the user the option of adjusting them:</p> <p><img title="Buzz_PledgeAdjustments1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313733353739/34363536/Buzz_PledgeAdjustments1.jpg" alt="Buzz_PledgeAdjustments1.jpg" width="100%" /></p> <p>Select Yes, and a new version of the Pledge Payment window will appear, listing all applicable pledge payments. To adjust one or more payments, click the checkboxes in the Select column, or use the Select All option at the top of the window (by default, no rows will be selected when the window first opens). The note from the pledge adjustment will be copied to this window and can be deleted or updated to appear on each pledge payment adjustment.<br /><br />To begin processing your adjustments, click Adjust Selected Gifts. Adjustment Management will then process the same adjustment for each selected transaction as it did on the original pledge.</p> <p><img title="Buzz_PledgeAdjustments2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313733353830/34363536/Buzz_PledgeAdjustments2.jpg" alt="Buzz_PledgeAdjustments2.jpg" width="100%" /></p> <p>This functionality is only available when adjusting the following:</p> <ul> <li>Campaign Code</li> <li>Designation Code</li> <li>Project Code (only if the new project also exists on the pledge payment account)</li> <li>Solicitor ID</li> <li>Sub-Source Code</li> <li>Source Code</li> <li>Tribute ID</li> <li>Pledge Amount, Payment Amount or Credit Amount (only if the amount is changed to 0.00)</li> </ul> <p>If other data on the pledge is adjusted, the option to view the pledge payments without adjusting them is still provided.</p> <p>NOTE: This functionality is not available when using the Delete/Re-Enter Transaction or Adjust A Processed Batch adjustment types.</p> March 27, 2020 02:23:22 PM Upgrade to v2020.01 With Our Help https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4653 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 cannot be installed on SQL Server version 2008</strong></p> March 27, 2020 02:17:27 PM Attend Online Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4655 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> March 27, 2020 02:19:54 PM This Month's Spotlight is on United Way Winnipeg https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4649 <p>Get to know Eric Friesen in this month's Caring in Common spotlight. Eric is CRM Product Manager at United Way Winnipeg. Read on to learn what a typical day in his role is like!</p> March 26, 2020 01:21:38 PM Adjustments to Pledges with Associated Payments https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4656 <p>Adjustments are used to change completed financial transactions. Periodically, a change is required on a pledge that should also be applied to all of its previously processed payments. ENTERPRISE allows users to adjust all payments associated with a particular pledge when an adjustment is made to the pledge itself. Please note that this functionality applies to specific scenarios, discussed later in this email.<br /><br />When a pledge with associated payments is adjusted, a window pops up, indicating that payments have been made toward that pledge and giving the user the option of adjusting them:</p> <p><img title="Buzz_PledgeAdjustments1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313733353739/34363536/Buzz_PledgeAdjustments1.jpg" alt="Buzz_PledgeAdjustments1.jpg" width="100%" /></p> <p>Select Yes, and a new version of the Pledge Payment window will appear, listing all applicable pledge payments. To adjust one or more payments, click the checkboxes in the Select column, or use the Select All option at the top of the window (by default, no rows will be selected when the window first opens). The note from the pledge adjustment will be copied to this window and can be deleted or updated to appear on each pledge payment adjustment.<br /><br />To begin processing your adjustments, click Adjust Selected Gifts. Adjustment Management will then process the same adjustment for each selected transaction as it did on the original pledge.</p> <p><img title="Buzz_PledgeAdjustments2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313733353830/34363536/Buzz_PledgeAdjustments2.jpg" alt="Buzz_PledgeAdjustments2.jpg" width="100%" /></p> <p>This functionality is only available when adjusting the following:</p> <ul> <li>Campaign Code</li> <li>Designation Code</li> <li>Project Code (only if the new project also exists on the pledge payment account)</li> <li>Solicitor ID</li> <li>Sub-Source Code</li> <li>Source Code</li> <li>Tribute ID</li> <li>Pledge Amount, Payment Amount or Credit Amount (only if the amount is changed to 0.00)</li> </ul> <p>If other data on the pledge is adjusted, the option to view the pledge payments without adjusting them is still provided.</p> <p>NOTE: This functionality is not available when using the Delete/Re-Enter Transaction or Adjust A Processed Batch adjustment types.</p> March 26, 2020 02:23:12 PM Upgrade to v2020.01 With Our Help https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4652 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 cannot be installed on SQL Server version 2008</strong></p> March 26, 2020 02:16:51 PM Attend Online Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4654 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> March 26, 2020 02:19:33 PM Here to Support You https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4635 <p>During this unprecedented time in our history, Andar Software would like to reassure you that we are committed to assisting you. We have taken essential precautions to practice social distancing, and all of our operations remain in service. Our support staff already work from home and will continue to support you during this crisis.</p> <p>Andar Software also continues to provide e-Classes and other web-based training. Our staff is standing by to assist with any web development or communication you may need to support your local community.</p> <p>Please know that we are here for you. Be safe, and take care of yourself, your family, and your community.</p> March 20, 2020 12:34:32 PM Data Management: Merging Accounts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4632 <p>Last week's Buzz newsletter looked at the preventative step of duplicate account detection in ENTERPRISE. The Matching Algorithms that evaluate each account as it is entered can trigger a warning of any possible duplicates.</p> <p>Occasionally there will still be duplicate donor accounts in ENTERPRISE. When this happens, the accounts can be merged so that only a single account remains, and no data from either account is lost.</p> <p>The account Merge is the act of combining data from two accounts into a single, retained account. ENTERPRISE allows the user the option of manually reviewing this combined account data before the merge is executed to ensure that the appropriate information is kept on the retained account. A merge can be executed manually by the user at any time, or all merges will be executed each night via a merge processing procedure.</p> <p>A Merge History file is retained in ENTERPRISE but only to show the old Account ID. If an account has been merged multiple times, the user will be able to see this merge trail.</p> <p>PLEASE NOTE: There is no such feature in ENTERPRISE as "UN-MERGE" — be very sure you want these accounts merged before proceeding!</p> March 20, 2020 10:21:13 AM Upgrade to v2020.01 With Our Help https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4628 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 cannot be installed on SQL Server version 2008</strong></p> March 20, 2020 09:31:21 AM Attend ENTERPRISE Academy Online https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4630 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> March 20, 2020 10:11:11 AM Here to Support You https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4634 <p>During this unprecedented time in our history, Andar Software would like to reassure you that we are committed to assisting you. We have taken essential precautions to practice social distancing, and all of our operations remain in service. Our support staff already work from home and will continue to support you during this crisis.</p> <p>Andar Software also continues to provide e-Classes and other web-based training. Our staff is standing by to assist with any web development or communication you may need to support your local community.</p> <p>Please know that we are here for you. Be safe, and take care of yourself, your family, and your community.</p> March 19, 2020 12:34:13 PM Data Management: Merging Accounts https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4631 <p>Last week's Buzz newsletter looked at the preventative step of duplicate account detection in ENTERPRISE. The Matching Algorithms that evaluate each account as it is entered can trigger a warning of any possible duplicates.</p> <p>Occasionally there will still be duplicate donor accounts in ENTERPRISE. When this happens, the accounts can be merged so that only a single account remains, and no data from either account is lost.</p> <p>The account Merge is the act of combining data from two accounts into a single, retained account. ENTERPRISE allows the user the option of manually reviewing this combined account data before the merge is executed to ensure that the appropriate information is kept on the retained account. A merge can be executed manually by the user at any time, or all merges will be executed each night via a merge processing procedure.</p> <p>A Merge History file is retained in ENTERPRISE but only to show the old Account ID. If an account has been merged multiple times, the user will be able to see this merge trail.</p> <p>PLEASE NOTE: There is no such feature in ENTERPRISE as "UN-MERGE" — be very sure you want these accounts merged before proceeding!</p> March 19, 2020 10:16:04 AM Upgrade to v2020.01 With Our Help https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4627 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 cannot be installed on SQL Server version 2008</strong></p> March 19, 2020 09:30:38 AM Attend ENTERPRISE Academy Online https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4629 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> March 19, 2020 10:10:42 AM Data Management https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4602 <p>One of the biggest challenges to maintaining data quality in any database is duplicate accounts.</p> <p>ENTERPRISE approaches the problem on two fronts: at the time of data entry or during data import by identifying possible duplicates, and as a maintenance measure to identify and merge any duplicates. ENTERPRISE automates the identification of duplicate records using Duplicate Match Algorithms. These algorithms are systematic ways of identifying similar accounts. The algorithms are used during new account creations, Account Match & Acquisition, Prospect Acquisition, Gift Acquisition, and Reporting.</p> <p>When encountering a possible duplicate, the ENTERPRISE user will be presented with the possibly matching account, and the opportunity to choose whether to continue or to use the matching record.</p> <p><img title="Buzz_DataMgmt.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732323336/34363032/Buzz_DataMgmt.jpg" alt="Buzz_DataMgmt.jpg" width="100%" /></p> <p>In next week’s Buzz newsletter we will talk about the data maintenance merge process.</p> <p>This week’s Buzz will look at the preventative step of duplicate detection.</p> March 13, 2020 09:28:38 PM Andar Software Staff Development Week https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4605 <p>Every year we bring together all of our staff from across the country into our office for a week of internal meetings and cross-training sessions. This allows us to discuss better ways to serve our customers, improve processes, and prepare for the coming year.</p> <p><strong>This year's meeting will take place from March 30 to April 2, 2020.</strong></p> <p>During these days, our Help Desk will be open for emergencies only. We ask that you leave a voicemail or an email detailing the urgency of your situation. Messages will be monitored hourly. We apologize for any inconvenience this may cause.</p> March 13, 2020 09:52:11 PM Receive Help Upgrading to v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4600 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 cannot be installed on SQL Server version 2008</strong></p> March 13, 2020 09:25:11 PM Attend ENTERPRISE Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4598 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> March 13, 2020 09:22:51 PM Are you on LinkedIn, Twitter, or Facebook? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4582 <p>Connect, Tweet, and Follow Andar Software on social media to see industry updates, events, and useful resources.</p> <p>We hope to see you there!</p> <p><a href="https://www.linkedin.com/company/andarsoftware/" title="LinkedIn" target="_blank" rel="noopener">LinkedIn</a></p> <p><a href="https://twitter.com/AndarSoftware" title="Twitter" target="_blank" rel="noopener">Twitter</a></p> <p><a href="https://www.facebook.com/AndarSoftware/" title="Facebook" target="_blank" rel="noopener">Facebook</a></p> March 13, 2020 09:48:24 AM Data Management https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4601 <p>One of the biggest challenges to maintaining data quality in any database is duplicate accounts.</p> <p>ENTERPRISE approaches the problem on two fronts: at the time of data entry or during data import by identifying possible duplicates, and as a maintenance measure to identify and merge any duplicates. ENTERPRISE automates the identification of duplicate records using Duplicate Match Algorithms. These algorithms are systematic ways of identifying similar accounts. The algorithms are used during new account creations, Account Match & Acquisition, Prospect Acquisition, Gift Acquisition, and Reporting.</p> <p>When encountering a possible duplicate, the ENTERPRISE user will be presented with the possibly matching account, and the opportunity to choose whether to continue or to use the matching record.</p> <p><img title="Buzz_DataMgmt.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732323336/34363032/Buzz_DataMgmt.jpg" alt="Buzz_DataMgmt.jpg" width="100%" /></p> <p>In next week’s Buzz newsletter we will talk about the data maintenance merge process.</p> <p>This week’s Buzz will look at the preventative step of duplicate detection.</p> March 12, 2020 09:28:19 PM Andar Software Staff Development Week https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4604 <p>Every year we bring together all of our staff from across the country into our office for a week of internal meetings and cross-training sessions. This allows us to discuss better ways to serve our customers, improve processes, and prepare for the coming year.</p> <p><strong>This year's meeting will take place from March 30 to April 2, 2020.</strong></p> <p>During these days, our Help Desk will be open for emergencies only. We ask that you leave a voicemail or an email detailing the urgency of your situation. Messages will be monitored hourly. We apologize for any inconvenience this may cause.</p> March 12, 2020 09:52:03 PM Receive Help Upgrading to v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4599 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 cannot be installed on SQL Server version 2008</strong></p> March 12, 2020 09:24:36 PM Attend ENTERPRISE Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4597 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> March 12, 2020 09:22:23 PM Are you on LinkedIn, Twitter, or Facebook? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4583 <p>Connect, Tweet, and Follow Andar Software on social media to see industry updates, events, and useful resources.</p> <p>We hope to see you there!</p> <p><a href="https://www.linkedin.com/company/andarsoftware/" title="LinkedIn" target="_blank" rel="noopener">LinkedIn</a></p> <p><a href="https://twitter.com/AndarSoftware" title="Twitter" target="_blank" rel="noopener">Twitter</a></p> <p><a href="https://www.facebook.com/AndarSoftware/" title="Facebook" target="_blank" rel="noopener">Facebook</a></p> March 12, 2020 09:50:28 AM Sorting Data Windows https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4594 <p>While using ENTERPRISE, you may have noticed numbers near the top of many of the windows. Why are they there?</p> <p><img title="Buzz_SortingDataWindows1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732313938/34353933/Buzz_SortingDataWindows1.jpg" alt="Buzz_SortingDataWindows1.jpg" width="100%" /></p> <p>These numbers represent the <strong>Sort Order</strong> of the displayed data. While there is a predetermined default sort for each data grid in the application, users can change how the data is sorted in all data grids, including inquiry windows, on the fly. Additionally, the Sort Order for the data in any of the customizable inquiry windows may be customized and saved according to a user's preference. It will be displayed as such each time the user accesses those windows.</p> <p>To modify the Sort Order for any data grid, right-click on a Column Header to review available sorting options (<strong>Ascending Order</strong>, <strong>Descending Order</strong>, or<strong> Remove From Sort</strong>) on the column. Should you make changes to one or multiple columns and decide you do not prefer the new Sort Order, worry not! You are able to change the sort order as many times as you like. Or close the window, and ENTERPRISE will use the default Sort Order the next time you return to the window.</p> <p><img title="Buzz_SortingDataWindows2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732313939/34353933/Buzz_SortingDataWindows2.jpg" alt="Buzz_SortingDataWindows2.jpg" width="100%" /></p> <p>As mentioned earlier, you may modify the default sort order on any of the customizable inquiry windows such that the order is retained and used each time you open the window. To modify the Sort Order on a customizable inquiry window, click File > Open > User Profile > Inquiry Window Display. Click on the window you wish to customize and click OK.</p> <p><img title="Buzz_SortingDataWindows1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732313938/34353933/Buzz_SortingDataWindows1.jpg" alt="Buzz_SortingDataWindows1.jpg" width="100%" /></p> <p>Right-click on any of the columns in the Result Set display and select Sort. Click the desired option (Descending / Ascending / Remove from Sort) in the list.</p> <p><img title="Buzz_SortingDataWindows4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732323035/34353933/Buzz_SortingDataWindows4.jpg" alt="Buzz_SortingDataWindows4.jpg" width="100%" /></p> <p>Repeat this process for any other available column until you have achieved your desired Sort Order. Be sure to save your changes when exiting the window.</p> <p><img title="Buzz_SortingDataWindows5.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732323036/34353933/Buzz_SortingDataWindows5.jpg" alt="Buzz_SortingDataWindows5.jpg" width="100%" /></p> <p>To view your newly customized window, exit the Inquiry Window Display and open the modified inquiry window.</p> March 06, 2020 02:32:44 PM Nominate an Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4588 <p>We need your help!</p> <p>At Andar Software, we find it important to recognize our employees for the hard work they do to extend the positive impact Andar Software has on you (our customers) and the nonprofit industry. We believe we have some pretty exceptional people working for us and would love to get your input on the matter.</p> <p>Who do you think should be Employee of the Year?</p> <p>Please help us by nominating an Andar Software staff member that you believe deserves to be recognized for their outstanding achievements.</p> March 06, 2020 11:10:33 AM Upgrade to v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4592 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 cannot be installed on SQL Server version 2008</strong></p> March 06, 2020 11:18:42 AM Attend ENTERPRISE Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4590 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> March 06, 2020 11:14:14 AM Are you on LinkedIn, Twitter, or Facebook? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4596 <p>Connect, Tweet, and Follow Andar Software on social media to see industry updates, events, and useful resources.</p> <p>We hope to see you there!</p> <p><a href="https://www.linkedin.com/company/andarsoftware/" title="LinkedIn" target="_blank" rel="noopener">LinkedIn</a></p> <p><a href="https://twitter.com/AndarSoftware" title="Twitter" target="_blank" rel="noopener">Twitter</a></p> <p><a href="https://www.facebook.com/AndarSoftware/" title="Facebook" target="_blank" rel="noopener">Facebook</a></p> March 06, 2020 02:43:58 PM Sorting Data Windows https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4593 <p>While using ENTERPRISE, you may have noticed numbers near the top of many of the windows. Why are they there?</p> <p><img title="Buzz_SortingDataWindows1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732313938/34353933/Buzz_SortingDataWindows1.jpg" alt="Buzz_SortingDataWindows1.jpg" width="100%" /></p> <p>These numbers represent the <strong>Sort Order</strong> of the displayed data. While there is a predetermined default sort for each data grid in the application, users can change how the data is sorted in all data grids, including inquiry windows, on the fly. Additionally, the Sort Order for the data in any of the customizable inquiry windows may be customized and saved according to a user's preference. It will be displayed as such each time the user accesses those windows.</p> <p>To modify the Sort Order for any data grid, right-click on a Column Header to review available sorting options (<strong>Ascending Order</strong>, <strong>Descending Order</strong>, or<strong> Remove From Sort</strong>) on the column. Should you make changes to one or multiple columns and decide you do not prefer the new Sort Order, worry not! You are able to change the sort order as many times as you like. Or close the window, and ENTERPRISE will use the default Sort Order the next time you return to the window.</p> <p><img title="Buzz_SortingDataWindows2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732313939/34353933/Buzz_SortingDataWindows2.jpg" alt="Buzz_SortingDataWindows2.jpg" width="100%" /></p> <p>As mentioned earlier, you may modify the default sort order on any of the customizable inquiry windows such that the order is retained and used each time you open the window. To modify the Sort Order on a customizable inquiry window, click File > Open > User Profile > Inquiry Window Display. Click on the window you wish to customize and click OK.</p> <p><img title="Buzz_SortingDataWindows1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732313938/34353933/Buzz_SortingDataWindows1.jpg" alt="Buzz_SortingDataWindows1.jpg" width="100%" /></p> <p>Right-click on any of the columns in the Result Set display and select Sort. Click the desired option (Descending / Ascending / Remove from Sort) in the list.</p> <p><img title="Buzz_SortingDataWindows4.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732323035/34353933/Buzz_SortingDataWindows4.jpg" alt="Buzz_SortingDataWindows4.jpg" width="100%" /></p> <p>Repeat this process for any other available column until you have achieved your desired Sort Order. Be sure to save your changes when exiting the window.</p> <p><img title="Buzz_SortingDataWindows5.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313732323036/34353933/Buzz_SortingDataWindows5.jpg" alt="Buzz_SortingDataWindows5.jpg" width="100%" /></p> <p>To view your newly customized window, exit the Inquiry Window Display and open the modified inquiry window.</p> March 05, 2020 11:21:45 AM Nominate an Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4587 <p>We need your help!</p> <p>At Andar Software, we find it important to recognize our employees for the hard work they do to extend the positive impact Andar Software has on you (our customers) and the nonprofit industry. We believe we have some pretty exceptional people working for us and would love to get your input on the matter.</p> <p>Who do you think should be Employee of the Year?</p> <p>Please help us by nominating an Andar Software staff member that you believe deserves to be recognized for their outstanding achievements.</p> March 05, 2020 11:09:51 AM Upgrade to v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4591 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> <p><strong>Please Note: Enterprise version 2020.01 cannot be installed on SQL Server version 2008</strong></p> March 05, 2020 11:18:02 AM Attend ENTERPRISE Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4589 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> March 05, 2020 11:13:54 AM Are you on LinkedIn, Twitter, or Facebook? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4595 <p>Connect, Tweet, and Follow Andar Software on social media to see industry updates, events, and useful resources.</p> <p>We hope to see you there!</p> <p><a href="https://www.linkedin.com/company/andarsoftware/" title="LinkedIn" target="_blank" rel="noopener">LinkedIn</a></p> <p><a href="https://twitter.com/AndarSoftware" title="Twitter" target="_blank" rel="noopener">Twitter</a></p> <p><a href="https://www.facebook.com/AndarSoftware/" title="Facebook" target="_blank" rel="noopener">Facebook</a></p> March 05, 2020 02:38:03 PM Who is Kendra Byas Green? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4573 <p>Kendra Byas Green is AVP of Donor Operations at United Way of Central Carolinas. She works closely with internal staff, corporate partners, donors, and vendors. It's hard to say what a "typical" day in her role is like because it comprises a lot of different tasks that change from day to day.</p> <p>Get to know Kendra a little better in this month's Caring in Common spotlight.</p> February 28, 2020 01:16:18 PM Nominate an Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4575 <p>We need your help!</p> <p>At Andar Software, we find it important to recognize our employees for the hard work they do to extend the positive impact Andar Software has on you (our customers) and the nonprofit industry. We believe we have some pretty exceptional people working for us and would love to get your input on the matter.</p> <p>Who do you think should be Employee of the Year?</p> <p>Please help us by nominating an Andar Software staff member that you believe deserves to be recognized for their outstanding achievements.</p> February 28, 2020 01:22:05 PM End of Month Close Procedure https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4581 <p>The End of Month Close procedure is a vital part of maintaining accuracy for your organization's records. Running it increments the current fiscal period by one month in the Sequence Code Table. It also updates all tables that display month-to-date totals with current fiscal period totals. When run at the end of a fiscal year's twelfth month, it also increments the fiscal year.<br /><br />Accessed through the Data Management menu, the End of Month Close procedure also initializes all month-to-date donation totals in the following code tables:</p> <ul> <li>Campaign Codes (frcaptab)</li> <li>Designation Codes (frdsgtab)</li> <li>Donor Roles (frdcttab and frdtytab)</li> <li>Gift Types (frtyptab)</li> <li>Membership Types (frmtytab)</li> <li>Program Codes (frprgtab)</li> <li>Program Level Codes (frdcltab)</li> <li>Project Codes (frprjtab)</li> <li>Source Codes (frsrctab)</li> <li>Sub-Source Codes (frsubtab)</li> </ul> <p>It's imperative that this procedure is executed at a time when gifts and gift adjustments are not processed. You can schedule this procedure to run on its own at a time when users are not logged in.<br /><br />To run this procedure, begin at the 'File' menu. Select 'Data Management' and then 'Maintenance Procedures.'</p> <p><img title="Buzz_EndofMonth1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731373439/34353831/Buzz_EndofMonth1.jpg" alt="Buzz_EndofMonth1.jpg" width="100%" /></p> <p>When the following menu appears, double click the 'End of Month Close' procedure to select and begin its execution.</p> <p><img title="Buzz_EndofMonth2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731373437/34353831/Buzz_EndofMonth2.jpg" alt="Buzz_EndofMonth2.jpg" width="100%" /></p> <p>Click 'Yes' when the following prompt appears onscreen. Note that your fiscal period may be different than this example.</p> <p><img title="Buzz_EndofMonth3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731373438/34353831/Buzz_EndofMonth3.jpg" alt="Buzz_EndofMonth3.jpg" width="100%" /></p> <p>You can verify that the procedure was executed successfully by checking one of the code tables listed above and confirming that the month-to-date totals are at zero (this will not be the case if gifts have been processed in the new month).</p> February 28, 2020 01:47:25 PM Receive Help Upgrading To v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4577 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> February 28, 2020 01:41:59 PM Learn Something New https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4579 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> February 28, 2020 01:44:20 PM Who is Kendra Byas Green? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4572 <p>Kendra Byas Green is AVP of Donor Operations at United Way of Central Carolinas. She works closely with internal staff, corporate partners, donors, and vendors. It's hard to say what a "typical" day in her role is like because it comprises a lot of different tasks that change from day to day.</p> <p>Get to know Kendra a little better in this month's Caring in Common spotlight.</p> February 27, 2020 01:16:02 PM Nominate an Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4574 <p>We need your help!</p> <p>At Andar Software, we find it important to recognize our employees for the hard work they do to extend the positive impact Andar Software has on you (our customers) and the nonprofit industry. We believe we have some pretty exceptional people working for us and would love to get your input on the matter.</p> <p>Who do you think should be Employee of the Year?</p> <p>Please help us by nominating an Andar Software staff member that you believe deserves to be recognized for their outstanding achievements.</p> February 27, 2020 01:21:53 PM End of Month Close Procedure https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4580 <p>The End of Month Close procedure is a vital part of maintaining accuracy for your organization's records. Running it increments the current fiscal period by one month in the Sequence Code Table. It also updates all tables that display month-to-date totals with current fiscal period totals. When run at the end of a fiscal year's twelfth month, it also increments the fiscal year.<br /><br />Accessed through the Data Management menu, the End of Month Close procedure also initializes all month-to-date donation totals in the following code tables:</p> <ul> <li>Campaign Codes (frcaptab)</li> <li>Designation Codes (frdsgtab)</li> <li>Donor Roles (frdcttab and frdtytab)</li> <li>Gift Types (frtyptab)</li> <li>Membership Types (frmtytab)</li> <li>Program Codes (frprgtab)</li> <li>Program Level Codes (frdcltab)</li> <li>Project Codes (frprjtab)</li> <li>Source Codes (frsrctab)</li> <li>Sub-Source Codes (frsubtab)</li> </ul> <p>It's imperative that this procedure is executed at a time when gifts and gift adjustments are not processed. You can schedule this procedure to run on its own at a time when users are not logged in.<br /><br />To run this procedure, begin at the 'File' menu. Select 'Data Management' and then 'Maintenance Procedures.'</p> <p><img title="Buzz_EndofMonth1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731373439/34353831/Buzz_EndofMonth1.jpg" alt="Buzz_EndofMonth1.jpg" width="100%" /></p> <p>When the following menu appears, double click the 'End of Month Close' procedure to select and begin its execution.</p> <p><img title="Buzz_EndofMonth2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731373437/34353831/Buzz_EndofMonth2.jpg" alt="Buzz_EndofMonth2.jpg" width="100%" /></p> <p>Click 'Yes' when the following prompt appears onscreen. Note that your fiscal period may be different than this example.</p> <p><img title="Buzz_EndofMonth3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731373438/34353831/Buzz_EndofMonth3.jpg" alt="Buzz_EndofMonth3.jpg" width="100%" /></p> <p>You can verify that the procedure was executed successfully by checking one of the code tables listed above and confirming that the month-to-date totals are at zero (this will not be the case if gifts have been processed in the new month).</p> February 27, 2020 01:47:16 PM Receive Help Upgrading To v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4576 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> February 27, 2020 01:41:38 PM Learn Something New https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4578 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> February 27, 2020 01:44:11 PM Don't Wait for Your Campaign Roll https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4558 <p>Do you ever receive multi-year pledges or gifts from donors? Or early gifts in the spring for your upcoming fall campaign? These early gifts help to move the needle on your next campaign goal now and give you more time to target new donors later during the campaign.</p> <p>It's important to record these future pledges and gifts in ENTERPRISE. You can do this at any time, even if you haven't closed your current campaign yet. Just follow these steps to set up your future campaign(s) to receive gifts.</p> <ul> <li><strong>Campaign Code</strong> - Create the new campaign code, for example, 2020UW.</li> <li><strong>Structure Code</strong> - Create the new structure code tier by tier. For example, if your structure codes are in the format xxx-yyy-zzz, you will first need to create the xxx structure. Then create xxx-yyy. Finally, create the full xxx-yyy-zzz structure.</li> <li><strong>Campaign Record</strong> - Add a campaign record with the new structure code and campaign to the donor's account. The donor can be a company account if it is an employee or corporate gift. Or the donor can be an individual account if the gift is outside of the workplace.</li> <li><strong>Designation Eligibility</strong> - In Designation Management, add new eligibility records to all designations associated with this gift.</li> </ul> <p>When you roll your campaign this year, ENTERPRISE will see the structure codes and campaign records that already exist and skip them. So you don't have to worry about creating any duplicates in that process.</p> February 21, 2020 09:56:20 AM Receive Help Upgrading To v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4553 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> February 21, 2020 09:32:34 AM Learn Something New https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4555 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> February 21, 2020 09:34:55 AM One Button Gives You Access to All of a Donor's Benefits https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4557 <p>You can easily find all of a donor's benefits — acknowledgments, premiums, and publications — with one click in Account Management. The Benefit Management button is found on the Financial Summary page next to the 5 Year Financial Summary. The conversation bubble on the Benefit Management button tells you that this account received or is receiving benefits. Click the button to open the Benefit Management Inquiry window.</p> <p><img title="Buzz_MD_BenefitManagement1.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731333233/34353537/Buzz_MD_BenefitManagement1.jpg" alt="Buzz_MD_BenefitManagement1.jpg" width="100%" /></p> <p>The Benefit Management Inquiry window will open listing all acknowledgment, premium, and publication benefits that this donor received during their giving lifetime. You can use the Selection Criteria at the bottom of the window to search for specific benefits.</p> <p><img title="Buzz_MD_BenefitManagement2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731333234/34353537/Buzz_MD_BenefitManagement2.jpg" alt="Buzz_MD_BenefitManagement2.jpg" width="100%" /></p> <p>Click on any Credit Date to open the Transaction Detail for the transaction associated with that benefit. Click on any Benefit Code to see more information about that benefit, such as the fair market value, processed date, program information from the transaction, and benefit inventory information.</p> <p><img title="Buzz_MD_BenefitManagement3.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731333232/34353537/Buzz_MD_BenefitManagement3.jpg" alt="Buzz_MD_BenefitManagement3.jpg" width="100%" /></p> <p>Do you have questions about viewing or setting up your benefits? Let us know.</p> February 20, 2020 09:39:01 AM Receive Help Upgrading To v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4554 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> February 20, 2020 09:32:43 AM Learn Something New https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4556 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> February 20, 2020 09:35:11 AM Review Your Relationships https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4545 <p><img title="Buzz_Roll-UpRelationships_Banner2.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731303438/34353435/Buzz_Roll-UpRelationships_Banner2.jpg" alt="Buzz_Roll-UpRelationships_Banner2.jpg" width="100%" /></p> <p>With New Year's just behind us, and with Valentine's Day being today, this is an excellent time to review your relationships. No, not those! Your 'Enterprise Account Relationships,' or roll-up relationships.</p> <p>Business roll-up relationships can change over the year but have a big impact on how you look at your campaign data.</p> <p>The Related Account report shows you the current status of all of the relationships in your Enterprise database. You may want to review this to make any necessary changes. Learn more about how to manage account roll-up relationships below.</p> February 14, 2020 10:04:20 AM What To Do If You've Been Phished https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4541 <p>In the past two weeks, we have included informative articles about how to identify email phishing scams and how to protect yourself against them. Today, we'll cover tips on what to do if you think you've been phished.</p> <p><strong>Don't click and don't forward it to colleagues.</strong> If a questionable email is in your inbox, don't open any attachments in it, don't click any hyperlinks in it, and refrain from forwarding it to anyone else so that you don't expose them to the risk of being phished. Instead, contact your IT personnel and let them know of the email. They'll be able to assess if it is a phishing attempt and communicate the results with the rest of the organization to help protect others who may be targetted.</p> <p><strong>Put your security software into action.</strong> If you think you clicked on a link or attachment that contains harmful software, you should run a full system security scan of your computer right away. An immediate scan may prevent the threat from spreading. You should also ensure that your security software is up to date. As we covered last week, software updates include performance and security improvements. The phishing email may have gotten into your inbox because you're not using the latest version of the security software. Make sure to make all updates as soon as possible to prevent phishing threats.</p> <p><strong>Change your passwords.</strong> If you think scammers have your personal information, you should change all of your passwords and potentially your credit card information, your bank account number, and much more depending on the level of threat. To know what steps to take, you can visit <a href="https://www.identitytheft.gov/Info-Lost-or-Stolen" title="Federal Trade Commission Identity Theft" target="_blank" rel="noopener">this website in the US</a> or <a href="http://www.antifraudcentre-centreantifraude.ca/index-eng.htm" title="Canadian Anti-Fraud Centre" target="_blank" rel="noopener">this one in Canada</a>.</p> <p><strong>Report it.</strong> By reporting the phishing attempt, you're helping authorities fight against future threats. If you're in the US, you can file a complaint with the <a href="https://www.ftccomplaintassistant.gov/#crnt&panel1-1" title="Federal Trade Commission" target="_blank" rel="noopener">Federal Trade Commission</a>. If you're in Canada, your complaint should be made with the <a href="http://www.antifraudcentre-centreantifraude.ca/index-eng.htm" title="Canadian Anti-Fraud Centre" target="_blank" rel="noopener">Canadian Anti-Fraud Centre</a>.</p> <p>We hope this three-part series of articles on phishing scams have helped you be a little more informed and a lot safer!</p> February 14, 2020 09:44:20 AM IMPORTANT: Server Maintenance for ENTERPRISE Hosting Customers https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4527 <p><em>This message only affects customers who are hosted by Andar Software on the cloud.</em></p> <p>ENTERPRISE Hosting customers should note that maintenance will be performed this weekend on February 15, 2020, from 8 AM until noon, as part of our regularly scheduled maintenance. During this time, there will be brief periods during which customers will not be able to access hosted applications.</p> February 14, 2020 12:23:15 PM Receive Help Upgrading To v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4539 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> February 14, 2020 05:58:48 PM Attend ENTERPRISE Academy Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4535 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> February 14, 2020 05:54:16 PM Review Your Relationships https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4544 <p><img title="Relationship-PB.jpg" src="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/article/313731303634/34353434/Relationship-PB.jpg" alt="Relationship-PB.jpg" width="100%" /></p> <p>With New Year's just behind us, and with Valentine's Day being today, this is an excellent time to review your relationships. No, not those! Your 'Enterprise Account Relationships.'</p> <p>Account relationships can change over the year but have a big impact on how you look at your campaign data.</p> <p>The Related Account report shows you the current status of all of the relationships in your Enterprise database. You may want to review this to make any necessary changes.</p> February 13, 2020 10:04:01 AM What To Do If You've Been Phished https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4542 <p>In the past two weeks, we have included informative articles about how to identify email phishing scams and how to protect yourself against them. Today, we'll cover tips on what to do if you think you've been phished.</p> <p><strong>Don't click and don't forward it to colleagues.</strong> If a questionable email is in your inbox, don't open any attachments in it, don't click any hyperlinks in it, and refrain from forwarding it to anyone else so that you don't expose them to the risk of being phished. Instead, contact your IT personnel and let them know of the email. They'll be able to assess if it is a phishing attempt and communicate the results with the rest of the organization to help protect others who may be targetted.</p> <p><strong>Put your security software into action.</strong> If you think you clicked on a link or attachment that contains harmful software, you should run a full system security scan of your computer right away. An immediate scan may prevent the threat from spreading. You should also ensure that your security software is up to date. As we covered last week, software updates include performance and security improvements. The phishing email may have gotten into your inbox because you're not using the latest version of the security software. Make sure to make all updates as soon as possible to prevent phishing threats.</p> <p><strong>Change your passwords.</strong> If you think scammers have your personal information, you should change all of your passwords and potentially your credit card information, your bank account number, and much more depending on the level of threat. To know what steps to take, you can visit <a href="https://www.identitytheft.gov/Info-Lost-or-Stolen" title="Federal Trade Commission Identity Theft" target="_blank" rel="noopener">this website in the US</a> or <a href="http://www.antifraudcentre-centreantifraude.ca/index-eng.htm" title="Canadian Anti-Fraud Centre" target="_blank" rel="noopener">this one in Canada</a>.</p> <p><strong>Report it.</strong> By reporting the phishing attempt, you're helping authorities fight against future threats. If you're in the US, you can file a complaint with the <a href="https://www.ftccomplaintassistant.gov/#crnt&panel1-1" title="Federal Trade Commission" target="_blank" rel="noopener">Federal Trade Commission</a>. If you're in Canada, your complaint should be made with the <a href="http://www.antifraudcentre-centreantifraude.ca/index-eng.htm" title="Canadian Anti-Fraud Centre" target="_blank" rel="noopener">Canadian Anti-Fraud Centre</a>.</p> <p>We hope this three-part series of articles on phishing scams have helped you be a little more informed and a lot safer!</p> February 13, 2020 09:44:34 AM IMPORTANT: Server Maintenance for ENTERPRISE Hosting Customers https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4526 <p><em>This message only affects customers who are hosted by Andar Software on the cloud.</em></p> <p>ENTERPRISE Hosting customers should note that maintenance will be performed this weekend on February 15, 2020, from 8 AM until noon, as part of our regularly scheduled maintenance. During this time, there will be brief periods during which customers will not be able to access hosted applications.</p> February 13, 2020 12:22:59 PM Receive Help Upgrading To v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4538 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> February 13, 2020 05:57:45 PM Attend ENTERPRISE Academy Classes https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4536 <p>Increase your knowledge of ENTERPRISE! You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> February 13, 2020 05:54:28 PM ENTERPRISE Maintenance Release v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4530 <p>The new ENTERPRISE Maintenance Release is now available to download from the Support Center > Service Packs page.</p> <p>This release contains all patches for ENTERPRISE v2019.02, as well as additional fixes made since v2019.02. For a complete list, see the <a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730363831/34353330/MaintReleaseSummary2020_01.pdf" title="See Release Notes" target="_blank" rel="noopener">Release Notes</a>.</p> <p>If you are an ENTERPRISE Express (hosted) site, we will contact you separately within the next few weeks to let you know when your upgrade is scheduled.</p> February 07, 2020 12:36:27 PM Receive Help to Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4532 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p><strong>Don't forget to do a full database backup before you begin your upgrade.</strong></p> February 07, 2020 02:37:51 PM IMPORTANT: Server Maintenance for ENTERPRISE Hosting Customers https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4524 <p><em>This message only affects customers who are hosted by Andar Software on the cloud.</em></p> <p>ENTERPRISE Hosting customers should note that maintenance will be performed the weekend of February 15, 2020, from 8 AM until noon, as part of our regularly scheduled maintenance. During this time, there will be brief periods during which customers will not be able to access hosted applications.</p> February 07, 2020 12:09:33 PM Protect Yourself From Phishing https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4525 <p>In last week's ENTERPRISE Buzz newsletter, we included an article about email phishing scams and how to identify them. Now that you can more easily pick them out from the crowd, we want to arm you with some tips on how you can protect yourself from phishing attempts. By protecting yourself, you reduce your chances of being exposed to phishing emails.</p> <p>The first layer of protection is your email spam filter. It works well to stop simple email scams from landing in your inbox. However, phishing emails come in all forms and levels of complexity. Scammers continually make advancements to get past email filters, so you should add extra layers of defense.</p> <p><strong>Install security software on your computer.</strong> Security software provides data and network security in a variety of forms, such as protection from viruses, malware, unauthorized users, and internet breaches. Some types of security software are anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal software, and cryptographic software.</p> <p><strong>Set your software to update automatically.</strong> Software updates include performance and security improvements. Using the latest update keeps your software running safely and efficiently.</p> <p><strong>Use multi-factor authentication to protect your accounts.</strong> Multi-factor authentication offers extra security because it requires users to provide two or more credentials to log in to their accounts. If scammers have your username and password, the extra multi-factor authentication credentials make it harder for them to access your accounts.</p> <p><strong>Perform regular backups.</strong> It's essential to have backups of your files just in case you have hard drive failures, your system crashes, or you've had a malware security breach. By doing backups to an external drive or the cloud, you will still have access to all your files.</p> <p>In next week's ENTERPRISE Buzz newsletter, we will share tips on what to do if you think you have been phished.</p> February 07, 2020 12:20:16 PM Nominate an Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4522 <p>We need your help! At Andar Software, we find it important to recognize our employees for the hard work they do to extend the positive impact Andar Software has on you (our customers) and the nonprofit industry. We believe we have some pretty exceptional people working for us and would love to get your input on the matter.</p> <p>Who do you think should be Employee of the Year?</p> <p>Please help us by nominating an Andar Software staff member that you believe deserves to be recognized for their outstanding achievements.</p> February 07, 2020 09:58:37 AM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4520 <p>Attend ENTERPRISE Academy Classes to increase your knowledge of the software. You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> February 07, 2020 09:57:06 AM ENTERPRISE Maintenance Release v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4529 <p>The new ENTERPRISE Maintenance Release is now available to download from the Support Center > Service Packs page.</p> <p>This release contains all patches for ENTERPRISE v2019.02, as well as additional fixes made since v2019.02. For a complete list, see the <a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="See Release Notes" target="_blank" rel="noopener">Release Notes</a>.</p> <p>If you are an ENTERPRISE Express (hosted) site, we will contact you separately within the next few weeks to let you know when your upgrade is scheduled.</p> February 06, 2020 12:36:15 PM Receive Help to Upgrade https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4531 <p>Let us take something off your plate, assist your outsourced IT team, or fill the gap from the ENTERPRISE expert who recently left. We can upgrade your ENTERPRISE database to v2020.01 as part of our additional support services.</p> <p>Download the<a href="https://support.andarsoftware.com/servlet/eAndar.WebExtDocument/313730353637/34353330/MaintenanceReleaseSummary2020_01.pdf" title="Download ENTERPRISE Release Notes" target="_blank" rel="noopener"> ENTERPRISE Release Notes</a> to learn about its new features and fixes, and share them with your ENTERPRISE team.</p> <p><a href="mailto:enterprisesupport@andarsoftware.com" title="Contact ENTERPRISE Support" target="_blank" rel="noopener">Contact us</a> now to learn more and schedule your upgrade.</p> <p>Don't forget to do a full database backup before you begin your upgrade.</p> February 06, 2020 02:37:21 PM IMPORTANT: Server Maintenance for ENTERPRISE Hosting Customers https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4523 <p><em>This message only affects customers who are hosted by Andar Software on the cloud.</em></p> <p>ENTERPRISE Hosting customers should note that maintenance will be performed the weekend of February 15, 2020, from 8 AM until noon, as part of our regularly scheduled maintenance. During this time, there will be brief periods during which customers will not be able to access hosted applications.</p> February 06, 2020 12:03:52 PM Protect Yourself From Phishing https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4507 <p>In last week's ENTERPRISE Buzz newsletter, we included an article about email phishing scams and how to identify them. Now that you can more easily pick them out from the crowd, we want to arm you with some tips on how you can protect yourself from phishing attempts. By protecting yourself, you reduce your chances of being exposed to phishing emails.</p> <p>The first layer of protection is your email spam filter. It works well to stop simple email scams from landing in your inbox. However, phishing emails come in all forms and levels of complexity. Scammers continually make advancements to get past email filters, so you should add extra layers of defense.</p> <p><strong>Install security software on your computer.</strong> Security software provides data and network security in a variety of forms, such as protection from viruses, malware, unauthorized users, and internet breaches. Some types of security software are anti-virus software, firewall software, network security software, Internet security software, malware/spamware removal<span style="font-size: 12pt;"> software, and cryptographic software.</span></p> <p><strong>Set your software to update automatically.</strong> Software updates include performance and security improvements. Using the latest update keeps your software running safely and efficiently.</p> <p><strong>Use multi-factor authentication to protect your accounts.</strong> Multi-factor authentication offers extra security because it requires users to provide two or more credentials to log in to their accounts. If scammers have your username and password, the extra multi-factor authentication credentials make it harder for them to access your accounts.</p> <p><strong>Perform regular backups.</strong> It's essential to have backups of your files just in case you have hard drive failures, your system crashes, or you've had a malware security breach. By doing backups to an external drive or the cloud, you will still have access to all your files.</p> <p>In next week's ENTERPRISE Buzz newsletter, we will share tips on what to do if you think you have been phished.</p> February 06, 2020 02:49:14 PM Nominate an Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4521 <p>We need your help! At Andar Software, we find it important to recognize our employees for the hard work they do to extend the positive impact Andar Software has on you (our customers) and the nonprofit industry. We believe we have some pretty exceptional people working for us and would love to get your input on the matter.</p> <p>Who do you think should be Employee of the Year?</p> <p>Please help us by nominating an Andar Software staff member that you believe deserves to be recognized for their outstanding achievements.</p> February 06, 2020 09:58:29 AM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4519 <p>Attend ENTERPRISE Academy Classes to increase your knowledge of the software. You can participate from the comfort of your desk or welcome your colleagues to join along, plus ask questions on the spot if you want the instructor to explain something further.</p> <p>There are a variety of topics and dates to choose from.</p> February 06, 2020 09:56:30 AM Meet Lori, Director of Donor Operations https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4508 January 31, 2020 02:57:32 PM Nominate an Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4481 January 31, 2020 07:33:28 PM Learn New Skills https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4512 January 31, 2020 04:06:35 PM Have You Been Phished? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4510 January 31, 2020 03:59:22 PM Meet Lori, Director of Donor Operations https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4483 January 30, 2020 10:50:56 PM Nominate an Andar Software Employee of the Year https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4480 January 30, 2020 07:27:09 PM Learn New Skills https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4511 January 30, 2020 04:02:47 PM Have You Been Phished? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4509 January 30, 2020 03:59:13 PM Managing Pledge Payments https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4465 January 24, 2020 11:25:44 AM Coming Soon! ENTERPRISE v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4463 January 24, 2020 11:12:56 AM Managing Pledge Payments https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4464 January 23, 2020 11:13:41 AM Coming Soon! ENTERPRISE v2020.01 https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4462 January 23, 2020 11:10:57 AM Improve Your Tracking by Using the Contact History Import https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4454 January 17, 2020 02:50:40 PM Improve Your Tracking by Using the Contact History Import https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4452 January 16, 2020 02:03:17 PM End of Calendar Year Maintenance Procedure https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4448 January 10, 2020 04:12:08 PM End of Calendar Year Maintenance Procedure https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4447 January 09, 2020 03:37:21 PM Happy New Year! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4444 January 03, 2020 10:39:06 AM What Are Your 2020 Resolutions? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4446 January 03, 2020 04:42:56 PM Happy New Year! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4443 January 02, 2020 10:38:58 AM What Are Your 2020 Resolutions? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4445 January 02, 2020 04:42:06 PM Get to Know Pam Cottle https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4438 December 27, 2019 09:22:04 AM Get to Know Pam Cottle https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4437 December 26, 2019 09:21:56 AM Holiday Greetings https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4439 December 26, 2019 09:24:59 AM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4397 December 26, 2019 11:50:28 AM Password Security Checkup https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4429 December 20, 2019 02:19:27 PM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4398 December 20, 2019 11:51:56 AM Password Security Checkup https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4428 December 19, 2019 02:19:15 PM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4396 December 19, 2019 11:50:07 AM It's That Time Again, Tax Receipts! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4415 December 13, 2019 10:07:02 AM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4395 December 13, 2019 11:49:52 AM It's That Time Again, Tax Receipts! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4416 December 12, 2019 10:07:55 AM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4394 December 12, 2019 11:49:38 AM Tribute Management - Tribute Processing and Notification https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4409 December 06, 2019 01:19:03 PM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4393 December 06, 2019 11:49:23 AM Tribute Management - Tribute Processing and Notification https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4408 December 05, 2019 01:16:44 PM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4392 December 05, 2019 11:49:03 AM Meet Martina Wilson in Our Caring in Common Spotlight https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4400 November 29, 2019 11:53:05 AM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4354 November 29, 2019 11:11:04 AM Meet Martina Wilson in Our Caring in Common Spotlight https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4401 November 28, 2019 11:53:14 AM Help Desk Holiday Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4353 November 28, 2019 11:09:06 AM Thank You for Making the World a Better Place https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4357 November 22, 2019 03:41:27 PM Tribute Management – Adding A Tribute Account https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4360 November 22, 2019 04:31:13 PM Help Desk Thanksgiving Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4348 November 22, 2019 08:45:47 AM Thank You for Making the World a Better Place https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4356 November 21, 2019 03:38:06 PM Tribute Management – Adding A Tribute Account https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4358 November 21, 2019 04:07:46 PM Help Desk Thanksgiving Schedule https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4355 November 21, 2019 02:51:11 PM Are Year-End Campaigns Useless? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4347 November 15, 2019 08:42:21 AM Tribute Management https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4351 November 15, 2019 08:50:50 AM Receive Help Upgrading https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4343 November 15, 2019 08:39:45 AM Are Year-End Campaigns Useless? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4346 November 14, 2019 08:42:06 AM Tribute Management https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4350 November 14, 2019 08:47:28 AM Receive Help Upgrading https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4342 November 14, 2019 08:39:15 AM Site-Specific User Procedures Documentation https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4317 November 08, 2019 03:39:30 PM Have You Upgraded Yet? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4312 November 08, 2019 03:13:38 PM Job Opening https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4314 November 08, 2019 03:14:54 PM Site-Specific User Procedures Documentation https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4315 November 07, 2019 03:17:52 PM Have You Upgraded Yet? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4311 November 07, 2019 03:13:04 PM Job Opening https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4313 November 07, 2019 03:14:30 PM Get Creative #GivingTuesday Ideas https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4288 November 01, 2019 04:23:49 PM Selection Management: Alias Column Names https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4309 November 01, 2019 09:20:06 AM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4292 November 01, 2019 04:31:07 PM Need Help Upgrading? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4307 November 01, 2019 09:07:24 AM We're Hiring! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4291 November 01, 2019 04:28:37 PM Get Creative #GivingTuesday Ideas https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4287 October 31, 2019 04:22:24 PM Selection Management: Alias Column Names https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4308 October 31, 2019 09:19:55 AM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4293 October 31, 2019 04:31:14 PM Need Help Upgrading? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4306 October 31, 2019 09:07:17 AM We're Hiring! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4290 October 31, 2019 04:28:23 PM Free Work-Back Schedule Template https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4275 October 25, 2019 02:26:20 PM Today, the Spotlight is on Brianna Padron https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4277 October 25, 2019 02:27:11 PM Featured Enhancement: Monthly Financial Summary by Agency Class Report https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4285 October 25, 2019 04:29:17 PM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4279 October 25, 2019 02:31:24 PM Need Help Upgrading? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4280 October 25, 2019 04:17:25 PM We're Hiring! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4283 October 25, 2019 04:26:27 PM Free Work-Back Schedule Template https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4274 October 24, 2019 02:23:51 PM Today, the Spotlight is on Brianna Padron https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4276 October 24, 2019 02:27:04 PM Featured Enhancement: Fair Market Value Audit Report https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4284 October 24, 2019 04:27:42 PM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4278 October 24, 2019 02:30:14 PM Need Help Upgrading? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4281 October 24, 2019 04:17:32 PM We're Hiring! https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4282 October 24, 2019 04:26:19 PM Are You Participating in GivingTuesday? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4267 October 18, 2019 04:19:09 PM Featured Enhancement: Default Payment Frequency for Gift Entry https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4269 October 18, 2019 04:20:49 PM Attend ENTERPRISE Academy https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4234 October 18, 2019 01:00:40 AM Need Help Upgrading? https://support.andarsoftware.com/comm/Article.jsp?ArticleID=4265 October 18, 2019 04:14:30 PM We're Hiring! 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